The document is a newsletter from Showalter Flying Service announcing a 4.5% increase in lease rates effective January 1, 2012. It explains that rates are adjusted annually to keep up with costs like fuel and healthcare, which have risen in recent years. It also advertises savings of 10% for customers who pay their hangar or tie-down fees for the full year upfront instead of monthly.

1. THE FLY PAPER
DECEMBER 2011
SHOWALTER FLYING SERVICE
The Orlando Executive Airport (KORL)
400 Herndon Avenue
Orlando, FL 32803
Customer Letter
Dear customers and friends
As we do every December 1st and in accordance with your lease agreement requir-
ing that we give you 30 days written notice of any change, we are including this
note in your statement to advise you of a 4.5% increase to your lease rate as of
January 1, 2012.
Special points
For those of you who are long-term customers this will be repetitious, but for newer
of interest:
customers this will serve as an explanation. We adjust ALL our rates and charges
• Customer Letter annually and, most years, follow the Consumer Price Index for the preceding 12
months in determining those increases. Every 3rd or 4th year the increase exceeds
the CPI by a small margin as using just that index barely keeps us even and never
gets us ahead.
In late 2008 and 2009 fuel prices rose, attacks on business aviation increased and
the economy fell off a cliff. In 2010 we chose not to increase any of our rates, our
hope was that this downturn would be more short-lived and that this simple ges-
Inside this issue:
ture might make a difference in someone’s ability to use their aircraft, or in some
cases, even keep their aircraft. For 2011 we raised rates with the CPI based on the
Pay Yearly and 2
Save $$$
previous 12 months.
I can’t speak to anyone else’s business or industry but for us the past three years
Holiday Hours 2 have been a shell game. We are not bringing new people, planes or businesses to
the table; we are simply shifting existing
customers between existing FBO’s. For
Lodi’s Lowdown 2
every new player in our game we are still
losing a player. All of this while seeing our
costs rise. While interest rates are still as-
toundingly low and inflation appears to be
being held at bay, our costs are rising. I’m
sure that each of you sees that in your
businesses and homes. The price of oil is
creeping back up - $98.00/barrel today –
Contact us:
and health care costs are rising at historic
Phone: 407-894-7331 rates. That said Showalter Flying Service,
Fax: 407-894-5094 with some adjustments to coverage that
E-mail: kept our premiums the same as last year, is
jenny@showalter.com
still paying 100% of the health care costs
Web:
www.showalter.com for our employees. We are proud of that.
Follow us on: Since you work with the wonderful team
here we know you’ll agree that they are
worth the efforts we put forth to continue
to provide this benefit.

2. The Fly Paper Page 2
Customer Letter (Continued from Page 1)
Based customers will find their new rates for hangar or tie-down in their De-
cember statement. Should you have ANY questions, please call either Dawn
or me. We look forward to the opportunity to speak with you.
Showalter’s Holiday
Hours We are grateful for your ongoing loyalty and support, now more than ever.
You bless us year round in so many ways. We wish you and your family a
Friday, December 9th~ Merry Christmas as we all look forward to a much improved 2012.
Sincerely,
Closing at 7PM for our Com-
Kim Showalter
pany Christmas Party
Saturday, December 24th~ Pay for the Year and Save Money!
Christmas Eve
Are you looking for a way to save a buck? If so, then you might consider
Closing at 8PM paying your tie-down or hangar space on a yearly basis instead of monthly.
When using the yearly option, you will save 10% off your annual rate! If
Sunday, December 25th~
you are interested in taking advantage of this great opportunity, please call
Christmas Day Dawn in accounting or email her at dawn@showalter.com.
Open 8AM-8PM
Saturday, December 31st~
10% OFF
New Year’s Eve
Normal Hours 6AM-10PM
Sunday, January 1st~
New Year’s Day
Normal Hours 6AM-10PM
We wish you a
Merry Christmas &Happy Holidays
from your friends at
Showalter Flying Service!
Lodi’s Lowdown
Lodi’s Lowdown for the month of November was correctly answered by
Nicholas Musashe. The NBAA Convention ranks #4 among U.S. tradeshows
based on size. Thanks for answering!
The question for December:
On December 1st, 1934 the first airway traffic control system opened.
It was operated by the staff of Eastern Airlines, American Airlines,
United Airlines and TWA. Where did this take place?
Please email your answers to jenny@showalter.com.