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12/11/2012 TPNM The Traveler Profile
TARGETED MARKETS
PROFILE
1st Call for Project Proposals “Greece –
Albania” IPA Cross-Border programme
Athena Stephanede
Stamatis Cheimarios
Nikolas Petropoulos
TRAVELER PROFILES
• CHINESE
• JAPANESE
• RUSSIAN
12/11/2012 TPNM The Traveler Profile
THE CHINESE TRAVELER PROFILE
12/11/2012 TPNM The ChineseTraveler Profile
China
• Population: Over 1,3 billion
• 2nd largest country
• Landscape:
forest steppes, deserts, subtropical forests
• Ancient Chinese civilization
• Middle-class population :
more than 100 million as of 2011
• World's 2nd largest economy
• 2nd largest consumer of luxury goods
12/11/2012 TPNM The Traveler Profile
Why China ?
12/11/2012 TPNM The Traveler Profile
Tourism abroad:
tourism will grow to 100 million by
2020.
Average spend per Chinese tourist on
a holiday to Europe (August 2006,
China National Tourism Administration)
€3,000
34% for shopping
17% airfare
18% accommodation
9% entertainment
3% travel agency services.
Though they don’t spend as much as
Germans and Americans because of
their size Chinese tourists are
expected to be the first in spending
BASIC DESTINATIONS
12/11/2012 TPNM The Traveler Profile
Worldwide
• Macao
• Hong Kong
• USA
• Scandinavian
• Paris
• London
• Germany
• Australia
Europe
• Russian Federation
• France
• Germany
• Austria
• Italy
• Switzerland
• Belgium
Peak Travel Periods
12/11/2012 TPNM The Traveler Profile
D
E
C
J
A
N
F
E
B
M
A
R
A
P
R
M
A
Y
J
U
N
J
U
L
A
U
G
S
E
P
O
C
T
N
O
V
1
2
1
3
1
4
2-3 DAYS OFF
~ 7 DAYS OFF
• The Golden weeks
• The Chinese public holidays:
Chinese New Year,
first week of May
first week of October.
What kind of tourists are the
Chinese?
12/11/2012 TPNM The Traveler Profile
Common Characteristics
• Places of historical and cultural magnitude
• They want to visit mostly the West.
• Definition of life through travelling
• Higher than average household income
• Own a credit card
• Increasing interests in beach and holiday activities
• Close to Home travelers do not feel comfortable to travel far away from China
so they prefer destinations in Asia.
THE JAPANESE TRAVELER PROFILE
12/11/2012 TPNM The Traveler Profile
Japan
• 6.852 islands , 4 larger
• Climate : temperate
• Population :
10th (over 127 million people)
• Tokyo :
Bigger metropolitan area in the world
(over 30 million residents)
• 3rd largest national economy in the world
• world's 1st consumer of luxury goods
12/11/2012 TPNM The Traveler Profile
Why Japan ?
12/11/2012 TPNM The Traveler Profile
• 5th largest Travel and Tourism economy.
• In 2009 the income generated by travel
and tourism: 200 billion EUR
• 18.8 to 19 million travelers in 2012
(20 million in 2014)
BASIC DESTINATIONS
12/11/2012 TPNM The Traveler Profile
• USA
• France
• Canada
• Italy
• New Zealand
• Switzerland
• United Kingdom
• Egypt
• Turkey
• Austria
• Pacific islands
What kind of tourists are the
Japanese ?
• Self-Challengers
bugdet hotels, many days
• Cultural Explorers
part of a tour, many days, luxury hotels, spend
a lot of money
• Travel in Style
few days, don’t spend much, medium class
hotels
• Collectors
travel for more than 2 weeks, don’t spend
much
• First Timers
school groups, close to home
12/11/2012 TPNM The Traveler Profile
Travel information
• Travel most in summer (38,8%)
• 74% of population uses internet and
make reservations
12/11/2012 TPNM The Traveler Profile
THE RUSSIAN
TRAVELER PROFILE
12/11/2012 TPNM The Traveler Profile
Russia
• The largest country in the world
(more than 1/8)
• Population :
9th world's most populous
(143 million people)
• Climate : sub-artic
• Economy : 9th greatest
• 1st producer for oil and natural gas
12/11/2012 TPNM The Traveler Profile
Why Russia ?
• 9th in travel expenses worldwide
• Increase of wealth
Middle class :
8 million persons in 2000
55 million persons in 2006 !!
• High growth will continue for the next years
• Increase of life prosperity
• Desire to travel to the West
• Only 15% have travelled abroad
12/11/2012 TPNM The Traveler Profile
BASIC DESTINATIONS
Europe :
• Turkey, United Kingdom, Italy, Spain, Germany,
Cyprus, France
• Cultural, historical and religious sights
• Sunny destinations
1. Higher price destinations : Italy, Spain, France,
Cyprus and Greece
2. Budget destinations: Turkey, Bulgaria,
Montenegro and Croatia
• Mountain skiing (35-50 years old).
1. Higher-priced destinations : Switzerland, France,
Germany, Andorra, Italy, Austria
2. Budget destinations : Bulgaria, Finland, Austria
12/11/2012 TPNM The Traveler Profile
What kind of tourists are the
Russians ?
12/11/2012 TPNM The Traveler Profile
Rapidly emerging middle classes :
• Non visa destinations
• Sun and beach destinations
• 2 trips/year
Funky Young Professionals :
• Cosmopolitan and Western focused
• Careful in expenses
The upper income Group :
• Travel with families
• Travel with good offers
The Ultra Rich :
• Many trips, others like luxury and others to relax
• Natalie Tours (the largest Russian Tour Operator in Greece) has proposed to build five star all services
hotels in order to attract especially this segment.
The Golden Youth :
• The offspring of the ultra rich
• They spend money while visiting their friends abroad for a few days
Travel information
• Usually travel in Autumn and Spring (the weather is not too hot or too cold)
• Moscow accounts for two thirds of all package tours
• 75% of leisure trips are booked within two weeks before or last minute
• Local exhibitions and workshops : the best way of marketing and promoting
• Not environmental tourism
• Negative associations with Europe raised high prices and the difficulty in obtaining visas
• Preference to hotels on “All inclusive” base
12/11/2012 TPNM The Traveler Profile
Opportunities
• Promotion from internet
• Creating a strong and effective offer
• Crafting marketing messages for greatest effect
• Getting inspiration for new product ideas
• Provide something different as a change of scenery (to break one’s daily • routine)
• Provide positive atmosphere and impressions, an opportunity to learn new things and enjoy
a feeling of freedom.
• Quality accommodation,
Russia as a rising tourist market :
• Huge potential as a tourism destination for Russians, although the level of trip taking will
remain low for some time.
• The foreseeable future:
there will continue to be new first-timers in search of mass-market, low priced travel options
mainly for sun and beach destinations – but the more travelled Russians will expect more on
their repeat visits, or will be looking for something different, offering better quality.
12/11/2012 TPNM The Traveler Profile
References
• The Chinese Outbound Travel Market: Part 1, J.Uren, Tourism Insights Apr 2009
• Seven Surprising Stats on the Internet and Emerging Markets, F.Holmes, Nov 27 2011,
Advisor Analyst
• Chinese to become biggest spenders as record numbers head overseas, T.Branigan, The
Guardian, August 17 2012
• Japan Tourism Market Profile, Canadian Tourism Comission, 2009 Update
• Welcoming the Japanese Visitor, K.Nishiyama, University of Hawaii Press, 1996
• The Japanese Traveller, Segmentation of the Japanese Market, Tourism Australia
• ITB Convention Workshop: RUSSIAN OUTBOUND TRAVEL, The Travel Business
Partnership. July 2006
• The Russian Outbound Travel Market with Special Insight into the Image
• of Europe as a Destination, World Tourism Organization and European Travel Commission
2009
• Prospects of Russian Outbound Tourism in Greece, Natalie Tours
• Russian Outbound Mice Tourism – Demand and Concept, A.Tsyvinskaya, Bachelor’s Thesis
Unit of Tourism, Imatra, Degree Programme in Tourism, Saimaa University of Applied
SciencesHospitality Management 2011
• Russia - a hot new outbound, lates market, K.Bullock., WTM London, 04 Apr 2012
,
12/11/2012 TPNM The Traveler Profile
Thank you for your attention !
12/11/2012 TPNM The Traveler Profile

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InnoPolis - Targeted Market Profiles

  • 1. 12/11/2012 TPNM The Traveler Profile TARGETED MARKETS PROFILE 1st Call for Project Proposals “Greece – Albania” IPA Cross-Border programme Athena Stephanede Stamatis Cheimarios Nikolas Petropoulos
  • 2. TRAVELER PROFILES • CHINESE • JAPANESE • RUSSIAN 12/11/2012 TPNM The Traveler Profile
  • 3. THE CHINESE TRAVELER PROFILE 12/11/2012 TPNM The ChineseTraveler Profile
  • 4. China • Population: Over 1,3 billion • 2nd largest country • Landscape: forest steppes, deserts, subtropical forests • Ancient Chinese civilization • Middle-class population : more than 100 million as of 2011 • World's 2nd largest economy • 2nd largest consumer of luxury goods 12/11/2012 TPNM The Traveler Profile
  • 5. Why China ? 12/11/2012 TPNM The Traveler Profile Tourism abroad: tourism will grow to 100 million by 2020. Average spend per Chinese tourist on a holiday to Europe (August 2006, China National Tourism Administration) €3,000 34% for shopping 17% airfare 18% accommodation 9% entertainment 3% travel agency services. Though they don’t spend as much as Germans and Americans because of their size Chinese tourists are expected to be the first in spending
  • 6. BASIC DESTINATIONS 12/11/2012 TPNM The Traveler Profile Worldwide • Macao • Hong Kong • USA • Scandinavian • Paris • London • Germany • Australia Europe • Russian Federation • France • Germany • Austria • Italy • Switzerland • Belgium
  • 7. Peak Travel Periods 12/11/2012 TPNM The Traveler Profile D E C J A N F E B M A R A P R M A Y J U N J U L A U G S E P O C T N O V 1 2 1 3 1 4 2-3 DAYS OFF ~ 7 DAYS OFF • The Golden weeks • The Chinese public holidays: Chinese New Year, first week of May first week of October.
  • 8. What kind of tourists are the Chinese? 12/11/2012 TPNM The Traveler Profile Common Characteristics • Places of historical and cultural magnitude • They want to visit mostly the West. • Definition of life through travelling • Higher than average household income • Own a credit card • Increasing interests in beach and holiday activities • Close to Home travelers do not feel comfortable to travel far away from China so they prefer destinations in Asia.
  • 9. THE JAPANESE TRAVELER PROFILE 12/11/2012 TPNM The Traveler Profile
  • 10. Japan • 6.852 islands , 4 larger • Climate : temperate • Population : 10th (over 127 million people) • Tokyo : Bigger metropolitan area in the world (over 30 million residents) • 3rd largest national economy in the world • world's 1st consumer of luxury goods 12/11/2012 TPNM The Traveler Profile
  • 11. Why Japan ? 12/11/2012 TPNM The Traveler Profile • 5th largest Travel and Tourism economy. • In 2009 the income generated by travel and tourism: 200 billion EUR • 18.8 to 19 million travelers in 2012 (20 million in 2014)
  • 12. BASIC DESTINATIONS 12/11/2012 TPNM The Traveler Profile • USA • France • Canada • Italy • New Zealand • Switzerland • United Kingdom • Egypt • Turkey • Austria • Pacific islands
  • 13. What kind of tourists are the Japanese ? • Self-Challengers bugdet hotels, many days • Cultural Explorers part of a tour, many days, luxury hotels, spend a lot of money • Travel in Style few days, don’t spend much, medium class hotels • Collectors travel for more than 2 weeks, don’t spend much • First Timers school groups, close to home 12/11/2012 TPNM The Traveler Profile
  • 14. Travel information • Travel most in summer (38,8%) • 74% of population uses internet and make reservations 12/11/2012 TPNM The Traveler Profile
  • 15. THE RUSSIAN TRAVELER PROFILE 12/11/2012 TPNM The Traveler Profile
  • 16. Russia • The largest country in the world (more than 1/8) • Population : 9th world's most populous (143 million people) • Climate : sub-artic • Economy : 9th greatest • 1st producer for oil and natural gas 12/11/2012 TPNM The Traveler Profile
  • 17. Why Russia ? • 9th in travel expenses worldwide • Increase of wealth Middle class : 8 million persons in 2000 55 million persons in 2006 !! • High growth will continue for the next years • Increase of life prosperity • Desire to travel to the West • Only 15% have travelled abroad 12/11/2012 TPNM The Traveler Profile
  • 18. BASIC DESTINATIONS Europe : • Turkey, United Kingdom, Italy, Spain, Germany, Cyprus, France • Cultural, historical and religious sights • Sunny destinations 1. Higher price destinations : Italy, Spain, France, Cyprus and Greece 2. Budget destinations: Turkey, Bulgaria, Montenegro and Croatia • Mountain skiing (35-50 years old). 1. Higher-priced destinations : Switzerland, France, Germany, Andorra, Italy, Austria 2. Budget destinations : Bulgaria, Finland, Austria 12/11/2012 TPNM The Traveler Profile
  • 19. What kind of tourists are the Russians ? 12/11/2012 TPNM The Traveler Profile Rapidly emerging middle classes : • Non visa destinations • Sun and beach destinations • 2 trips/year Funky Young Professionals : • Cosmopolitan and Western focused • Careful in expenses The upper income Group : • Travel with families • Travel with good offers The Ultra Rich : • Many trips, others like luxury and others to relax • Natalie Tours (the largest Russian Tour Operator in Greece) has proposed to build five star all services hotels in order to attract especially this segment. The Golden Youth : • The offspring of the ultra rich • They spend money while visiting their friends abroad for a few days
  • 20. Travel information • Usually travel in Autumn and Spring (the weather is not too hot or too cold) • Moscow accounts for two thirds of all package tours • 75% of leisure trips are booked within two weeks before or last minute • Local exhibitions and workshops : the best way of marketing and promoting • Not environmental tourism • Negative associations with Europe raised high prices and the difficulty in obtaining visas • Preference to hotels on “All inclusive” base 12/11/2012 TPNM The Traveler Profile
  • 21. Opportunities • Promotion from internet • Creating a strong and effective offer • Crafting marketing messages for greatest effect • Getting inspiration for new product ideas • Provide something different as a change of scenery (to break one’s daily • routine) • Provide positive atmosphere and impressions, an opportunity to learn new things and enjoy a feeling of freedom. • Quality accommodation, Russia as a rising tourist market : • Huge potential as a tourism destination for Russians, although the level of trip taking will remain low for some time. • The foreseeable future: there will continue to be new first-timers in search of mass-market, low priced travel options mainly for sun and beach destinations – but the more travelled Russians will expect more on their repeat visits, or will be looking for something different, offering better quality. 12/11/2012 TPNM The Traveler Profile
  • 22. References • The Chinese Outbound Travel Market: Part 1, J.Uren, Tourism Insights Apr 2009 • Seven Surprising Stats on the Internet and Emerging Markets, F.Holmes, Nov 27 2011, Advisor Analyst • Chinese to become biggest spenders as record numbers head overseas, T.Branigan, The Guardian, August 17 2012 • Japan Tourism Market Profile, Canadian Tourism Comission, 2009 Update • Welcoming the Japanese Visitor, K.Nishiyama, University of Hawaii Press, 1996 • The Japanese Traveller, Segmentation of the Japanese Market, Tourism Australia • ITB Convention Workshop: RUSSIAN OUTBOUND TRAVEL, The Travel Business Partnership. July 2006 • The Russian Outbound Travel Market with Special Insight into the Image • of Europe as a Destination, World Tourism Organization and European Travel Commission 2009 • Prospects of Russian Outbound Tourism in Greece, Natalie Tours • Russian Outbound Mice Tourism – Demand and Concept, A.Tsyvinskaya, Bachelor’s Thesis Unit of Tourism, Imatra, Degree Programme in Tourism, Saimaa University of Applied SciencesHospitality Management 2011 • Russia - a hot new outbound, lates market, K.Bullock., WTM London, 04 Apr 2012 , 12/11/2012 TPNM The Traveler Profile
  • 23. Thank you for your attention ! 12/11/2012 TPNM The Traveler Profile

Editor's Notes

  1. ei