5. “I was looking for a CRM that was flexible, easy to
customize and had nice reporting at a reasonable price,
Vtiger fit perfectly”
“With Vtiger our sales and customer service
representative and our CEO have accurate and up to
date information regardless of their location.”
“Our team has a different way of working with data.
Vtiger provides an easy to use interface that enables
users to customize the CRM to reflect our preferred way
of working”
“You can customize more or less everything, there are so
many modules and I'm quite impressed, …”
“Our business runs on Vtiger workflows..”
“I feel like you listen to our idea and I see them come out in
future updates of the product.”
“One of the best things you've done is improve your online
chat capabilities”
“The team is almost always available and really helps us
out.” “Your technical staff is excellent.... Prompt responses
the same day and always solved my problems”
“I have received timely and accurate responses each time
I've requested help. “
10. • SLAs based on business hours to manage your customer and internal targets
• Actionable Insights into your support team performance
• Intelligent automation for assignment, state updates, alerts and escalations
• Intuitive visualization - understand full history and context of a case in minutes
• Easy prioritization - focus on most important cases