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Launching Krispy Natural
Cracking the Product Management code
The cracker industry in numbers
$6.9 Billion industry 2.2% CAGR
Division of products in the industry
About the company
Beverage
Pemberton
Pet Care Restaurant
Key players in the Case study
Patricia Williams
President
Ashley Marne
Executive VP
Burt Spivey
COO
Brandon Frederick
Marketing Director
The problem
Company
Pemberton is the
snack food division of
Candler Enterprises, a
multinational
beverage and snack
goods manufacturer.
Context
Pemberton wanted to
enter the 6.9 Billion $
Cracker industry
through Krispy
Natural
Problem statement
How should
Pemberton position
Krispy Natural in the
cracker industry?
Market share before launch
The launch of Krispy
In vending machines Supermarket ShelfsSingle Serve packs
…. Failed to meet
management projections
Plan vs Performance
Challenges along the way
Challenge 1
Expand audience
Taking a regional brand
like Krispy Inc. and
market it throughout the
nation
Challenge 2
Competition
Stiff competition from
brand like Pepperidge
farms and various other
small brands.
Solution
Extensive R&D
New flavours and product lines
DSD distribution
Optimized system to account for
longer shelf life of crackers
A premium pricing strategy
Keeping the same “Visual price”
as other brands
Product testing summary
Krispy Relaunched
Multi Serve Packs Healthier and a
more premium
feel
Cream filled
crackers
Pull Strategy
● Aggressive trade
promotions
● Advertisements
● Promotion for
consumers
Pemberton planned
to spend a total of
$70 million in Year
Three. $33 million
on Advertising and
37 on
Merchandising.
Estimated $ market share in Columbus
Estimated $ market share in Southeast
National Rollout
● Annual sale estimated to be much
more than $500 million
● Companies like Kellogg's and Kraft
set to lost market sure
● High store and display penetration
in test markets
Impact
Neutralising the Frito-Lay threat
● Optimising DSD and the “Krispy Force”
● Tie-up with health and fitness centres.
● Getting celebrities known to be health
conscious as brand ambassaders
● Online campaigns with celebrity chefs
● Promotions in regions with low sales
numbers
The Idea
Expand into the
Cracker market by
taking over Krispy Inc
Problem
How to position the
Krispy brand
Launch
Launched in single serves,
vending machines and
supermarkets
Failure
Failed to meet expectations.
Meet only 57% of the
estimated sales
Relaunch
Relaunched after
extensive R&D and
product tests
Disclaimer
Created by Anshul Jain, BITS Pilani during a
Marketing Internship under Prof. Sameer Mathur, IIM
Lucknow

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Krispy Natural case study

  • 1. Launching Krispy Natural Cracking the Product Management code
  • 2. The cracker industry in numbers $6.9 Billion industry 2.2% CAGR
  • 3. Division of products in the industry
  • 5. Key players in the Case study Patricia Williams President Ashley Marne Executive VP Burt Spivey COO Brandon Frederick Marketing Director
  • 6. The problem Company Pemberton is the snack food division of Candler Enterprises, a multinational beverage and snack goods manufacturer. Context Pemberton wanted to enter the 6.9 Billion $ Cracker industry through Krispy Natural Problem statement How should Pemberton position Krispy Natural in the cracker industry?
  • 8. The launch of Krispy In vending machines Supermarket ShelfsSingle Serve packs …. Failed to meet management projections
  • 10. Challenges along the way Challenge 1 Expand audience Taking a regional brand like Krispy Inc. and market it throughout the nation Challenge 2 Competition Stiff competition from brand like Pepperidge farms and various other small brands.
  • 11. Solution Extensive R&D New flavours and product lines DSD distribution Optimized system to account for longer shelf life of crackers A premium pricing strategy Keeping the same “Visual price” as other brands
  • 13. Krispy Relaunched Multi Serve Packs Healthier and a more premium feel Cream filled crackers
  • 14.
  • 15. Pull Strategy ● Aggressive trade promotions ● Advertisements ● Promotion for consumers Pemberton planned to spend a total of $70 million in Year Three. $33 million on Advertising and 37 on Merchandising.
  • 16.
  • 17. Estimated $ market share in Columbus
  • 18. Estimated $ market share in Southeast
  • 19. National Rollout ● Annual sale estimated to be much more than $500 million ● Companies like Kellogg's and Kraft set to lost market sure ● High store and display penetration in test markets
  • 21. Neutralising the Frito-Lay threat ● Optimising DSD and the “Krispy Force” ● Tie-up with health and fitness centres. ● Getting celebrities known to be health conscious as brand ambassaders ● Online campaigns with celebrity chefs ● Promotions in regions with low sales numbers
  • 22. The Idea Expand into the Cracker market by taking over Krispy Inc Problem How to position the Krispy brand Launch Launched in single serves, vending machines and supermarkets Failure Failed to meet expectations. Meet only 57% of the estimated sales Relaunch Relaunched after extensive R&D and product tests
  • 23. Disclaimer Created by Anshul Jain, BITS Pilani during a Marketing Internship under Prof. Sameer Mathur, IIM Lucknow