The document discusses the challenges of designing an interactive crisis management system to support decision making. It aims to provide suggestions for a system that facilitates situation awareness and information handling. Some challenges include determining who needs what information and when, ensuring the information is correct and trustworthy, and presenting information in the best way depending on the current situation. The document outlines how the researchers are investigating this through case studies of past crises and literature reviews to help address these challenges and design suggestions.

1. Interactive
I t ti
Crisis Management System
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Supporting Decision Making
Aim
To provide design suggestions for
a crisis management system that
facilitates:
f ilit t
•Situation awareness
•Information handling
Information handling
By Jocelyn Augustino ‐ FEMA 17238 ‐ New Orleans August 2005
Challenges for designing a
Ch ll g f d ig i g
Crisis Management support system
•How to know:
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• who needs information
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•what information they need
h i f i h d
• and when they need it.
d h h d i GoogleMap used by the public with Katrina‐information.
•How to know that the found information is correct and trustworthy.
H k h h f d i f i i d h
•How to find the best way to present information depending on the current
H t fi d th b t t t i f ti d di th t
situation.
•How to collect information from many different possible sources.
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•How to create a support system that does not interfere with other systems that
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are actor specific.
•How to make the system reliable from the actors point of view.
•How to make the system efficient enough to fit into high‐speed crisis
management processes.
management processes
by Andrea Booher taken on 2005‐09‐18 in Louisiana
How we look for answers
H l k f Project info
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To get closer to design suggestions, we start looking into how
g g gg g The project is a part of Security Arena.
information is handled and how actors create a common situation
awareness. This is done through case studies and literature studies.
awareness This is done through case studies and literature studies Anna Gryszkiewicz
A G ki i
PhD student
Case studies in progress are:
•Lilla Edet ‐ a case of an infectious disease outbreak.
•Lilla Edet a case of an infectious disease outbreak Fang Chen
Associate Professor
•Mölndal flooding ‐ a flooding in 2006 close to Gothenburg.
•Mölndal flooding a flooding in 2006 close to Gothenburg
Mahroo Khosravi
•Katrina ‐ a hurricane hitting New Orleans in 2005.
•Katrina a hurricane hitting New Orleans in 2005 Master student
M t t d t
Future cases will be a one larger case in Sweden, and two more
Future cases will be a one larger case in Sweden and two more
international crises. Interaction Design Collegium
Computer Science and Engineering
Chalmers University of Technology
NASA, picture of Katrina