2. 2
Mercury Confidential & Proprietary
Application Quality
• 61% rate application testing for quality and performance
as key driver of business value
• 27% say composite applications testing are most difficult
to manage
• 24% say reusability and efficiency is No. 1 investment
priority
Tops IT Agenda
“A Global 2000 company may experience more than 30,000
changes to applications and supporting infrastructure per day.”
Economist Intelligence Unit, October 2004 / March 2005
Economist Intelligence Unit, October 2004 / March 2005
Yankee group
3. 3
Mercury Confidential & Proprietary
The Cost of Failure is High
Lost $19M in revenue and $23M in profits on a $9M
SAP implementation due to functional and reliability
issues
Lost revenue when a faulty application booked
$25 San Francisco-Paris round trip fares
Lost $3-5M in revenue and 26% in cap value when
systems went down for 22 hours
4. 4
Mercury Confidential & Proprietary
Application Delivery is Now a
Strategic Imperative
Business criticality of the applications
Lack of control through outsourcing
Complexity through the move to SOA/J2EE/.Net
Increased Emphasis on Quality is Driven by Increasing:
5. 5
Mercury Confidential & Proprietary
Addressing Delivery Issues is a Strategic
Imperative
Automate manual tasks to reduce costs
Gain control and visibility via information, not data
Measure the impact of change to reduce risk
6. 6
Mercury Confidential & Proprietary
Successful Delivery Depends On:
GO
NO-GO
Test Strategy
and Plan
Define
Use Cases
Functional /
Regression
Testing
Test
Requirements
Business
Requirements
Defects Issues
MANAGE REQUIREMENTS OPTIMIZE QUALITY OPTIMIZE PERFORMANCE
Performance
Testing
Capacity
Planning
DESIGN AND DEVELOP
Diagnostics
(J2EE, .Net, SAP
Siebel, Oracle)
Tuning
Test Creation
and
Maintenance
An Effective Delivery Process
7. 7
Mercury Confidential & Proprietary
Successful Delivery Depends On:
Performance
Engineers
App Support
Engineers
System
Architects
IT
Management
QA
Engineers
Tester
GO
NO-GO
Project
Mangers QA
Engineers
Tester
LOB Business
Analyst
Ops
Developers
An Aligned Team
8. 8
Mercury Confidential & Proprietary
Best-of-breed Capability Delivered Globally
Successful Delivery Depends On:
CUSTOMER’S CENTRALIZED TESTING ENVIRONMENT
Web Server
Application A
Application C
Application B
View projects from
different locations
Simultaneous browser-
based testing of one
or more projects
Receive test data
and analyze results
A
USA
Asia
Europe
B
C
9. 10
Mercury Confidential & Proprietary
Quality Center
MERCURY QUALITY CENTER™
Dashboard
Managed Service In-house Deployment
Combination
DELIVERY OPTIONS
Foundation
Shared Data Repository Workflows
Central Administration Open APIs
TestDirector
Requirements
Management
Test Plan Test Lab
Defect
Management
Functional Testing
QuickTest Professional WinRunner
Business Process Testing
10. 11
Mercury Confidential & Proprietary
Application Delivery Dashboard
• Track and communicate
risk factors that impede
delivery success
• Focus management
attention on critical
project issues
• Determine if project will
meet release criteria by
tracking KPIs
Surface Delivery Status Across the Enterprise
BACK
11. 12
Mercury Confidential & Proprietary
TestDirector for Quality Center
• Manage the entire
quality process with
built-in
traceability
• Anytime/
anywhere access via
web browser
• Over 30 third-party
vendor integrations
with published APIs
The Enterprise Platform for Quality
BACK
12. 13
Mercury Confidential & Proprietary
QuickTest Professional
• Identify unexpected
application behavior
automatically
• Create reusable
building blocks
for Business
Process Testing
• The most
comprehensive
enterprise
environment
coverage (30+)
Market Leading Solution for Functional Testing
BACK
13. 14
Mercury Confidential & Proprietary
Business Process Testing
• Uses only screen
flows and data to
create tests
• Significantly
reduces
automated
test maintenance
• Designed
specifically
for business
analysts
Script-Free Functional Testing
BACK
15. 16
Mercury Confidential & Proprietary
Approach to Optimizing Business
Availability
• Manage risk of deploying mission-critical applications
• Pinpoint application bottlenecks
• Improve infrastructure performance
• Standardize performance processes
based on thousands of
Mercury engagements
Reduction in application downtime
Performance gain with no additional hardware
Improvement in Mean Time To Resolution
Improvement in number of applications
performance tested
800%
4x
75%
200%
16. 17
Mercury Confidential & Proprietary
Automated Load Testing
LoadRunner
Controller
LoadRunner
Virtual Users
PERFORMANCE MONITORS
• Replaces real users with thousands of virtual users
• Generates consistent, measurable, and repeatable load,
managed from a single point of control
• Efficiently isolates performance bottlenecks across all tiers/layers with
automated reporting and analyses
Web Server App. Server Database
Internet/
WAN
17. 18
Mercury Confidential & Proprietary
Widest Application Support
PROTOCOLS
LoadRunner
Controller
LoadRunner
Virtual Users
Web Server App. Server Database
Internet/
WAN
PERFORMANCE MONITORS
ERP/CRM
• SAP
• Oracle
• Siebel
• PeopleSoft
WEB
• HTTP(S)
• XML
• Citrix ICA
• SOAP
• WAP
MIDDLEWARE
• EJBs
• CORBA
• COM
• RMI
• MQSeries
DATABASES
• Oracle
• MS SQLServer
• DB2
• ODBC
LEGACY
• 3270
• 5250
• VT100
Databases
• Oracle
• MSSQL
Server
• DB2
JAVA
• EJB
• JDBC
• JSP
• Sitraka
JMonitor
APP SERVERS
• BEA WebLogic
• IBM WebSphere
• ATG Dynamo
• iPlanet App
Server
WEB SERVERS
• MS IIS
• iPlanet
• Apache
NETWORK
• SNMP
• WAN
Emulation
• Windows
• Unix
• Linux
OPERATING
SYSTEMS
18. 19
Mercury Confidential & Proprietary
LoadRunner Isolates Bottlenecks
Across All Tiers
• Real-time performance monitors gather metrics from every layer
• Automatic correlation helps pinpoint bottlenecks
COMPLETE COVERAGE ANALYSIS
EJB/JDBC/JSP
Monitors
App. Server
Monitor
Java VM Monitor
Operating System Monitor
Hardware Monitor
Network Monitor
19. 20
Mercury Confidential & Proprietary
Delivery Flexibility
Managed
Service
Deployment
In-House
Deployment
(Assisted by Mercury)
Mercury
Infrastructure
Mercury
People and
Processes
Your
Infrastructure
Your People
and
Processes
• Fastest time to value
• Lowest TCO
• Greater self-sufficiency
• Complex integration work
Transition Service
20. 21
Mercury Confidential & Proprietary
Support For Over 60
Complex Environments
ERP/CRM
• SAP
• Oracle
• Siebel
• PeopleSoft
Client Server
• C/C++
• Java
• Visual Basic
• Delphi
• Forte
• Visual Works
• PowerBuilder
Middleware
• EJBs
• CORBA
• COM
• RMI
• MQSeries
Legacy
• 3270
• 5250
• VT100
• All common
emulators
Databases
• Oracle
• MS SQL Svr
• DB2
• ODBC
PERFORMANCE MONITORS
Operating
Systems
• Windows
• Unix
• Linux
Network
• SNMP
• WAN
Emulation
Web Servers
• MS IIS
• iPlanet
• Apache
App Servers
• BEA
WebLogic
• IBM
WebSphere
• ATG
Dynamo
• iPlanet App
Server
Java
• EJB
• JDBC
• JSP
Databases
• Oracle
• MSSQL
Server
• DB2
• Sybase
Web/Java
• HTTP(S)
• XML
• Citrix ICA
• SOAP
• Java
APPLICATIONS AND PROTOCOLS
24. 25
Mercury Confidential & Proprietary
Application Quality Ecosystem
Proven Leadership
Application Quality Ecosystem Magic Quadrant 2005
Clear Leader in ability to execute and completeness of vision
Industry Source
25. 26
Mercury Confidential & Proprietary
Mercury Momentum
$0
$
Revenue
in
Millions
• Top 5 fastest growing
• S&P 500
• NASDAQ 100
• $685.5M 2004 Revenue
• $1.1B in cash as of
Q4 2004
• $414.3M Deferred
Revenue as of Q4 2004
Superb Financial
Performance
Global BTO Leader
• Gartner’s only “Strong
Positive” rating (twice)
• 86% of Fortune 100
• 56% Market Share in
core markets
• SSPA Hall of Fame
40 $
1995
$55
1996
$77
1997
$121
1998
$188
1999
$800
2004
$134
$686
2003
$507
$121
2002
$400
$67
$361
2001
$15
$307
2000
$42
Change in Deferred Revenue
Revenue
26. 27
Mercury Confidential & Proprietary
Thank You
Contact us to find out more about optimizing application quality
Email: info.india@mercury.com
Web: www.mercury.com/in
