1. AngelitaLopez-Thrash
CustomerServiceSupervisor,SWBC
AngelitaLopez-ThrashisaCustomerService SupervisorwithinSWBC’sLenderPlacedOperations
InboundCall Center.Angelitahasbeeninthe Mortgage Bankingindustrysince 2012, workingfor
mortgage servicerssuchas AuroraBank and NationstarMortgage LLC. Angelitabeganhercareer
withSWBC as a CustomerService RepresentativeinJanuaryof 2015. Quicklybecomingan
expertwithinCustomerService,she waschosentoleadthe CustomerService BasicTraining
Teams,takingon the challenge of buildingastrongfoundationfornew hirestransitioningtothe
Call Centerfloor.InAngelita’scurrentposition,she ismotivatingandinspiringrepresentatives
to deliveroutstandingcustomer service forSWBC’sclients.Inconjunction,she alsocoaches,
reviewsforareasof opportunity,maintainsattendance recordsandholdsherrepresentatives
accountable tothe highestof call qualitystandards.She enjoysoutdooradventureswithher
family, volunteeringandparticipatingin5kruns tosupportvariouscauses.Her ultimate goal is
to become more successful ineveryaspectof life.