1. Andrew Gando Resume Page 1
Curriculum Vitae
Tamba Andrew Gando
Mobile: 0432513257 Email:andrejacca@yahoo.com
Skills and Experience
• Hold a current driver’s License(NSW), own transport
• Excellent customer serviceand communication skills
• Possess Diploma in Management, Cert IV Security Risk Management, Cert IV in Allied Health
Assistance,Cert II in Security, Security ConsultantLicense - 2A
• White card,Blue card,Senior FirstAid,RSA and RCG
• 10 years’experience in security
• 6 years customer serviceexperience in taxation,debt collection and sales
• Able to work in a team environment or independently
• Excellent time management and problem solvingskills
• Worked as a Supervisor
• Advanced Microsoftpackages
• Physically fit,reliable,resourceful, self-motivated and enthusiastic.
April 13 – Present Student (Bachelor of Engineering – Mining)
University of Wollongong
May 12 – Mar 13 Hoban Recruitment – Contract Work at Australian Taxation Office
Customer Service and Solution
Duties:
 Inbound and outbound calls to clients and customers makingenquires
on taxation legislation
 OperatingSMART, Siebel, MainframeSystems
 Knowledge of taxation legislation on Individual Tax Return, Account
preparation and update, FringeBenefit taxes,Tax off sets, Company
Tax Returns, BAS statements, Dividends,HECS/ HELP loans
 Assistingcustomers completingincome tax returns
 Interactingwith senior management
May 11 – May 12 Paragon Risk Management
Security Surveillance Officer/ Concierge (Current contractor to Sydney Water)
Duties:
 Coordinatewith senior management and stakeholders
 Customer service/ concierge
 Conflictresolution with staff,customer, clientand contractors
 Conduct site induction and trainingto staff,visitors and contractors
 Responding to critical alarms
 Crowd Controller
 Crises management
 Control Room Operator

2. Andrew Gando Resume Page 2
Apr 07 – May 11 Securecorp Pty. Ltd (Westfield’s)
Security Control Room Officer – Team Leader
Duties:
 Supervision of 25 staff
 Staff rosters
 Facilitateinduction and trainingof security staff/contractors
 Conflictresolution with staff,customers, clients and contractors
 Customer service/ concierge
 Attend court for incidents
 Conduct risk assessment
Dec 06 - Feb 07 I-SEC Security
Crowd Control/Door person/ Security Guard
Oct 06 - Dec 06 IBM Australia - Chubb Security
Security Officer
Duties:
 Access control/Identification Cards
 CCTV Checks / Monitoringthe building
 Conducting security checks/patrols
 Customer service
 Answering phone/data entry
 And general control room duties
Dec 05 – Feb 06 Process Worker
Baiada Poultry
Sep 05 – Nov 05 Australian Horizon Homes LTD
Builders Labourer
Duties:
 Unload,carry and stack buildingmaterialsand placetools and
equipment in position
 Dig trenches usinghand tools,or jackhammers to break up rock and
concrete, so that footings and services can be laid
 Help to erect and dismantlescaffolding(subjectto certification in
some states and territories),ramps, catwalks,barricades and warning
lights etc.
Sep 05 - Dec 05 Voluntary Work
Mt Druitt Ethnic Community Agency
Duties:
 Liaison with public
 Data entry of information
 Conduct trainingsession for non- English speakingclient
 AssistRefugees to settle in their local areas
Aug 05 - Sep 05 Sales Person
Kirby Top Home Care Pty Ltd
Duties:
 Customer Service/Sales
 Cash Handling
 Customer Enquires/Lay-By
 Packagegoods for customers and arrangedelivery or pick-up
 Merchandising/Stocktaking

3. Andrew Gando Resume Page 3
Sep 01 – Jun 05 Global Computers Ltd
Trainer - Computer Skills/ Sales Consultant
Duties:
 Trainingand development of staff and contractors,Conduct site
induction,Design and implementation of continuous improvement
process,complyingwith the competency programs and providingstaff
with the knowledge and skills required to do their job.Conflict
Resolution,customer service, performing FirstAid, self-defence tactics,
dealingwith Stress,Manual handling,Answeringphone. Trainingand
development of Microsoftofficepackages.
 Train and develop student in order to be ableto understand and
Education/Work Related courses
Current Bachelor of Engineering – Mining
University of Wollongong
Current Certificate IV in Training & Assessment (TAE40110)
Benchmark College
2013 NSW Traffic Controller
2011 Security Risk Management Consultant 2A
NSW Security Industry Registry
2011 Diploma of Management (BSB51107)
Benchmark College
2010 Certificate IV in Security and Risk Management
TAFE NSW
2009 Certificate IV in Allied Health Assistance
SECTA TrainingAcademy
2009 Certificate II in Security Operations
VAST Academy Australia Pty.Ltd
2008 Statement of Attainment
Course in Negotiation and Crisis Intervention
ConflictResolution
2007 Certificate of Attendance
Customer Service Awareness Program
Counter TerrorismAwareness Program
Legal Requirements TrainingProgram
2007 Statement of Attainment
Course in Negotiation and Crisis Intervention
ConflictResolution
2006 Certificate II in Accounting
TAFE NSW
2006 Certificate 1ABC Security Operations (NSW)
SECTA TrainingAcademy
2006 Senior First Aid Certificate
SECTA TrainingAcademy
2006 Responsible Service of Alcohol (RSA) NSW
MHM Australasia Pty Ltd
2006 Responsible Conduct of Gambling (RCG) NSW
MHM Australasia Pty Ltd
2006 OH&S GENERAL INDUCTION for
Construction Work in NSW (White Card)
2000 Diploma in Computer Programming
Global Computers Pty. Ltd
1999 High School Certificate

4. Andrew Gando Resume Page 4
References
Alyssa Herrenberg
Account Manager
HOBAN Recruitment
Mobile: 0488 017 907
Scott Armstrong
Security Manager
Westfield’s
Mobile: 0427 500 114