1. Profile
A confidentandself-motivatedITNetworkprofessional with9yearsexperience working insmall,mediumandlarge
organisations.Possessesapositiveapproachtoall tasks,ensuringthe successful outcomeof every situation.
Seekingnewchallengesandadditional responsibilitytoprogress career.
Skills
Problemsolving,able toworkunderpressure. Provenabilitytoworkindependentlyonowninitiativeandalsowithin
a team.Excellent communicationsskillsatall levels,able tobuildstrongworkingrelationships. TrainedinHealth&
SafetyandFirstAid.
Employment History
August 2014 – Present
Aftercompletingthe contractbelowIhave spenttime renovatingmy propertyandcompletingmy CCNAand CCNP
Switch/nowstudyingformyCCNPRoute. I have alsobeendoingfreelance workfor small companiesaround the
area,as well asoddjobsto supportmyself whilelookingforasuitable full timeposition.
Markerstudy Group Group IT Support April 2014 – July 2014
Dealingwithanyof the MarkerstudyGroup's othercompanies'IT issues:
 IT Desktopsupport- In personor remotely
 Serversupport(Exchange 2010 and2013) - User creationandproblemsolving
 Active Directory maintenance (new users,grouppolicyetc) - Usercreationandnetworkpermissions
 Mobile phone issues(Nokiaphones,Blackberrys, iPhones)- Software orhardware problems
 iPadissues - Software installationorsecuringthe device,connectingtothe corporate network
 McAfee ePO - AgentinstallationandDATupdating
 LANDesksupport - Supportingremote customerswithPCissues
Hammersons Plc at The Oracle, Reading Network Administrator December 2005 - Feb 2014
OverseeingThe Oracle’snetworkinfrastructure:
 Serversecurity - Networkpermissions,file permissions, grouppolicyandnetworkdocumentation
 ServerUpgrading- Newinstallationsof file andprint,Exchange,ISA servers
 Servermaintenance - Windowsserverupdates,DATupdates,backups,hardware installation
 Telephone maintenance /upgrading(POTStoIPT) - Configuring,solvinguser/equipmentissues
 CloudWi-Fi installation- Managingthe installationteamandassistingLayer2/3 connectivity
 Workstationmaintenance (HardwareupgradesandWindowsupdates)
 User training- MS Office,PCbestpractices,IDcard systems,networksecurity
 Firewall configuration - VPN's, remote useraccess,accessrules,penetrationtesting
 Switchconfiguration - accesslists,useraccess,portsecurity,VLANs,routing
 Skidata- Assistingourcarpark contractor withnetworkissues,systemupgrades
 IT Budgets- Hardware (PC's/Printers),Serverupgrades/installationsandlicensing
 Health& Safety Committee andH&SRepresentative- Forthe managementsuite
 TUPE Representative- Contractnegotiations betweenThe Oracle andHammersons
ServerExperience:(WindowsNT6toWindowsServer2008 R2), Exchange 5.5 to Exchange 2010, BackupExec,
McAfee ePO,WindowsISA,TMG servers,WSUS,BlackberryServeranddevices,Ubuntu,DNS,IIS.
WindowsExperience: (O/S3.1 to 10) and MicrosoftOffice (95 to 2013)

2. Cisco Experience:PIX501 and ASA 5550 firewalls, Ciscocore/edgeswitches androuters (6600,3750, 4550 etc),Cisco
IPT systems(voicemail,phoneconfigurationandPOTStoIPT configurations)
Training Acquired:
 Workingwithinthe Law - Shoppingcentre law practices
 Fire Marshall - To be the pointof contact if a fire isdiscoveredandhow to manage it
 Institutionof Occupational SafetyandHealth (IOSH) - Traininginriskassessments
 CustomerService Excellence - Deliveringoutstandingservice toourcustomersandclients
 Firewall training/SwitchConfiguration - Tomanage the network infrastructure
 CiscoIPT training- By a CCIE telephonyengineertomanage anew IPT upgrade/installation
 FirstAidtrained andDefibrillatortrained
 DisplayScreenEquipment(DSE) trainingandtrainer- Managingissuesandyearlyreports
National WestminsterBankplc CustomerServicesOfficer 2003-2004
 CustomerServices - Speakingtocustomersonthe telephone,answeringquestions,solvingproblems.
 CustomerComplaints - DealingwithBranchor Accountissues/mismanagement
 CustomerAdvice - OnsettingupAccountsor Fraud advice
 Learningbankingregulations - Inorderto assistcustomersissuesorcomplaints
Qualifications:
2013 to Jan 2016
 CCNPSwitch 300-115 (May 2016), studyingforCCNPRoute and TShoot
 CCNA
 Network+
Reading College ofArts and Design 2000-2002
AdvancedVocational QualificationsinInformationCommunicationandTechnology.
PresentationCollege,Reading 1995-2000
GCSEs - 7 (IncludingMaths,EnglishandIT)
Interests:
Music, astronomy, gaming,videoediting
Referencesonrequest.