2. inspire focus motivate guide | 32 |
It sets out the reasons why we
want to grow, our vision for the
future, the critical areas we focus
on and the importance we attach to
our culture and values. We use it every
day to inspire, focus, motivate and guide
our efforts.
As proud as we are of our past success
we are excited by our future plans.
Thank you for your support.
C D Pollock DL
FOUNDER AND CHIEF EXECUTIVE
I am pleased to
present you with a
copy of our blueprint
for success written
by our people.
Breast Cancer Awareness Day play your part“ ”
3. inspire focus motivate guide | 54 |
we are
passionate
about technology
Alderley Edge
Glasgow
Edinburgh
Borehamwood
Sandy
“
”
Chess by the numbers
£85
450
30,000 600
MILLION TURNOVER
CUSTOMERS
PARTNERS
PEOPLE
TEAM1
inspire focus motivate guide | 5
VOICE
CONNECT
CLOUD
DIGITAL
BUSINESSCORPORATEENTERPRISE PARTNER
Calls | Numbers | VoIP | Mobile | DR | Inbound
Broadband | Lines | SIP | Ethernet | Networks
PBX | Backup | ICT | Software | Text | Billing | Pay | Support
Consultancy | BI | CRM | Web | Portals | Apps
strategy
award winning
core values
imperatives
for growth
vision
critical success factors
culture
play your part
CONTENTS
our blueprint
LOVE
4 |
4. inspire focus motivate guide | 76 |
HAPPY PEOPLE
make customers happy
OWN IT
I will own this for you
ACCURACY
get it right first time
SPEED
do it now, tomorrow may be too late
PASSION
show them we care
ONE TEAM
work as one to deliver great service
KISS
systems and procedures
TALK
at every opportunity to our customers
KNOWLEDGE
develop our people to deliver great service
QUALITY
is reflected in everything we do
The Sunday Times
Best Companies
to Work For
2015
a great place to work
a great place to be a customer
strategy 2016
inspire focus motivate guide | 7
3rd
“
”
6 |
5. inspire focus motivate guide | 98 |
award winning
QUALITY
Quality describes the high standards we set ourselves. It reflects our commitment
to build a business we can be proud of, to be a great place to work, a great place
to be a customer. Quality is reflected in everything we do.
PASSION
Passion reflects the attitude, energy and performance of our people and
the positive effect it has on others. We care, support and help each other
to achieve our goals.
our people understand and are
totally committed to our core values
CULTURE
QUALITY
CUSTOMERS
LEADERSHIP
GROWTH
core values
3rd
2007 Chess Christmas Party 2014 Eco Team
Passion inspires our people
INDUSTRY AWARDS 2012
WINNER BEST AIRTIME DISTRIBUTOR
“
”
“ ”
inspire focus motivate guide | 9
6. inspire focus motivate guide | 1110 |
FS32851
Quality
Management
Market Opportunity
We are lucky to work in a fast moving, dynamic
growth industry. Our agility enables us to embrace
change quickly, strengthening our ability to grow.
Innovative products and services create new
exciting challenges and opportunities.
People Opportunity
Our growth creates opportunity for everyone
to progress their career, to develop knowledge
and skill, to gain reward and recognition and to
maximise their potential. The growth and success
of our people ensures the growth and success
of our business.
One Team Spirit
We are passionate about our unique team spirit.
As one team, together, we own and nurture our
vision, culture and values.
Maximising Our Potential
We have the talent, knowledge, skill, experience and
drive to build a business we can be proud of. We are
a significant player in our industry with the potential
to be great. Striving to maximise our potential and
that of our people will be a rewarding journey.
Challenge
We are and have always been an ambitious
organisation with a desire to grow and be great at
what we do. We strive every day to be the best of
the best. This is our challenge.
imperatives for
born
1st
acquisition
50th
acquisition
75th
acquisition
200
Chess people
400
Chess people
£1M
per month
EBITDA
£1M
per year
turnover
£1M
per month
turnover
100
Chess
people
1993
2000
2002
2006
2005
2008
2010
2015
2016
2020
2011
2013
2007
2012
2014
EMS522796
Environmental
Standard
ebillzthe complete billing solution
PARTNER SERVICES
ICT SOLUTIONS
growth
If you’re not growing, we’re not growing
Digital
ICTPBXebillz Partner
“ ”
DIGITAL
7. inspire focus motivate guide | 1312 |
• Being an energetic, hard-working, success driven, fun and
exciting place to work that attracts, retains and inspires people.
• Being easy to deal with, meeting customers’ expectations.
• Having a performance culture where everyone achieves their target.
• Working with our people, customers, partners and suppliers for mutual success.
• Delivering growth through sales, acquisitions and retaining customers.
• Winning awards for excellence and customer service.
• Delivering technological advantage to our people and customers.
• Being a performance benchmark and a trusted brand.
• Optimising reward and recognition systems to motivate our people.
• Sharing ownership with our people.
• Playing our part in the wider community.
Chancellor of the Exchequer opens our new office
vision
a great place to work
a great place to be a customer
We will achieve this by...
Recognition
for great service
“
”
12 |
8. inspire focus motivate guide | 1514 |
1Customers
To listen, talk and know
our customers, to deliver
great service.
3Financial Control
To control costs, maintain positive cash
flow, measure and report on performance.
5Relationships
To nurture strong relationships with our
customers, partners, people and suppliers.
7Systems and Procedures
To continuously develop and improve simple,
reliable, accurate and efficient systems.
9Brands
To promote and build a trusted brand.
11Compliance
To adhere to all aspects of legal, regulatory
and business standards.
Leadership Away Day 2015
critical success factors
the areas we focus on
to achieve our vision
2Performance
To measure, manage and consistently
achieve targets.
4People
To continuously improve the knowledge,
skill and performance of our people.
6Products and Services
To deliver reliable innovative technology
solutions that meet our customers’ needs.
8Leadership
To inspire, motivate and guide our people,
to be a role model.
10Acquisitions
To maximise value with smooth integration,
to make a great first impression.
12Culture
To never take our unique culture and core
values for granted.
“
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14 |
9. culture
• To help maintain a friendly positive atmosphere
where everyone feels valued and cared for.
• To help maintain a healthy, happy, energetic,
safe place to work.
• To put customers at the heart of our
decision making.
• To exceed customer expectations — own it.
• To take responsibility for their performance
and personal development.
• To help improve the way we do things and
embrace change.
• To help others — one team.
• To be fair, respectful and treat others
as they would wish to be treated.
• To behave and operate with integrity.
the attitudes and behaviours
we expect of our people
• To communicate openly, positively,
honestly and constructively.
• To acknowledge the contribution and celebrate
the achievements of others — gimme 5.
• To encourage, motivate and support others
in their quest for success.
• To enjoy, and learn from, the challenges
created by our growth.
• To play our part in the wider community by
supporting charities, minimising our impact
on the environment and creating employment.
• To work hard, have fun and celebrate
our successes.
• To challenge those whose behaviour or attitude
does not support our culture.
• To help protect and nurture our culture.
“
”
Cultural Architects
10. inspire focus motivate guide | 19
play your part
In order of priority my top 5 work responsibilities and goals
Responsibilities
1.
2.
3.
4.
5.
Goals
1.
2.
3.
4.
5.
play
your
part
I use my blueprint to
inspire, focus, motivate and guide me
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“
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