1. Amit Kumar Mishra
9958657646 amit19812@hotmail.com
To be a person who can lead the life as well as the organization with full confidence and self respect. A
Challenging position in the field of managing people and resources that provides maximum outputs with
minimum inputs and lots of room for professional advancements. I aspire to be a top notch in my profession.
PROFESSIONAL SUMMARY
o Microsoft Certified Professional with around 10 years of experience in Messaging Administration, System
Administration, Networking Operations and Technical Support.
o Presently associated with IBM India in the role of Technical Services Specialist.
o Skilled at administering & installing Windows 2000 /2003/ 2008 Server, Active Directory, Citrix PS 4.0/4,5
Exchange 2003/2007/2010, DNS / WINS / DHCP/WSUS, EPO4 etc.
o Skilled to Administering Exchange 2003/2007/2010 & O365.
o Skilled to Administering Blackberry 5.0.1 and BES10 & tango as MDM.
o Adopt in analyzing information system needs, evaluating end-user requirements, custom designing solutions,
troubleshooting for complex information systems management.
o Excellent team building and troubleshooting skills with abilities in planning and managing resources.
ORGANISATIONAL EXPERIENCE
Since January 2012: Technical Services Specialist – IBM India
o Managed an infrastructure of more than 80000 mailboxes in Exchange 2007 environment, almost 20000
Blackberry users on BES 5.0.1, Journaling Servers & EMC S1 as Archiving Solution.
o Managing an infrastructure with 15000 mailboxes on O365 hybrid model.
o Managing an infrastructure of almost 50000 Active mailbox on Exchange 2007 & 2010, and 15000 active mobile
users on blackberry and Active Sync.
o Expertise to work on Different flavour of Exchange mailboxes 2003/2007/2007 & O365.
o Expertise to work on Different flavour of Mobility Solution like BES 5.0.1 and BES 10 & Tango as MDM.
o Expertise to manage different mail Gateway like Symantec Message lab, Cisco Iron Port & Proof point.
September’10- December 11: Assistant Manager Server Specialist – Maxbupa
o Responsible for maintaining entire IT infrastructure.
o Managing complete IT infrastructure, including Windows 2008 server, exchange 2010.
o Managing a team of 17 peoples.
o Handling more than 80 Servers and DR site in other location.
o Responsible for backup and restoration of critical data using NetBackup backup solution.
o Implementation, administration & troubleshooting of Exchange 2010.
o Responsible for Symantec Endpoint protection.
o Managing helpdesk support team and responsible for all queries related to IT.
o Managing WSUS server and managing Windows updates across domain through WSUS server.

2. April’09- September ‘10: Wintel Engineer – Xchanging, Gurgaon
Key Deliverables:
o Member of a team which is responsible for managing infrastructure services on Microsoft Windows technology
of 15 different domains.
o Performing Active directory operations using Domain Controllers installed in different data centres across
India, UK, France, Australia & USA.
o Managing various Citrix farms with MetaFrame 3.0 & Presentation server 4.0 and 4.5.
o Implementation, administration & troubleshooting of Exchange 2003.
o Responsible for implementing WSUS servers and managing Windows updates across domain through WSUS
servers.
o Implementation, administration, & troubleshooting of DNS, DHCP & WINS.
o Responsible for various File servers and print servers across the globe.
o Responsible for EPO 4.0 servers.
o Generating the infrastructure reports of applications, servers for planned /unplanned downtime on monthly
basis. Filling IR (Incident Report) & CCR’s (Change Control Request) for any incident or change in the exiting
environment.
o Responsible for upgrading non critical servers from windows 2003 to windows 2008.
o Managing Proof point E-main Gate way.
o Managing helpdesk support team and giving training on Windows and Citrix to CSE’s.
Feb’08- April’09: System Administrator - RANBAXY Laboratories Ltd.
Religare Technova, Gurgaon
Key Deliverables:
o Maintaining and troubleshooting Enterprise Servers installed in Data Centre.
o Maintaining and Troubleshooting of Microsoft Active Directory including creating, deleting, moving users, objects
etc, Applying group policies, Replication, Changing in login scripts, Default account settings and Password control,
user permissions etc.
o Implementation and administration of DNS, DHCP and WINS.
o Responsible of daily backup of all critical data and restoration as per request. Rescheduling of the backup jobs in
case of any failure.
o Responsible for various activities related to Exchange Administration.
o Monitoring and installing windows security updates through WSUS on more than 2000 clients.
o Taking images of Blade servers using Altris and reinstalling the same in case of failure.
o Checking all the drives to ensure adequate free space, application, security, system log for warnings and error
messages and taking appropriate action as per site's standard operating procedures.
o Administering the equipment for amber lights, alarms, other hardware issues and getting resolved in coordination
with the vendor as per SLA.
o EPolicy Orchestrator Reporting (MacAfee) Version: 4.0 and checking the antivirus update status of systems on
network.
Aug’07 – Feb’08: System Analyst – Accenture Services Ltd. Gurgaon
Qsource Global Consulting Bangalore
o Resolving problem of systems remotely.
o Resolving Virus related issues.
o Installation and configuration of Ant viruses.
o Responsible for windows update.
o Applying registry fix.

3. Nov’05 – Aug’07 as Senior Engineer in Maruti Udyog Limited
Representing to HP on behalf of RT Outsourcing Service Ltd.
o Resolving problem on L1 Level. Resolving problem of user related to Login, permissions, thin client related
problem, mail and related to Maruti Specific application.
o Providing solution of network in different location of factory.
o Creation of new user, group, OU mail id and its management.
o Updating of patches over different server and antivirus.
o Solving user’s problems related with VPN connectivity
Aug’04 to Nov’05 as Desktop Engineer in Special Protection Group
On Behalf of 5-Dimension Computers Pvt. Ltd.
o Maintain network of server and 450 nodes on three subnet of IP.
o Hardware support for all pc and Printers.
o Maintain its domain ms-outlook, outlook express as a mail client.
o Symantec 9 & 10 as antivirus server and solving lot of problem in software related to every process.
EDUCATIONAL CREDENTIALS
o 10th
from U.P Board Allahabad with 1st
Div (68%) in 1997.
o Inter from U.P Board Allahabad with 1st
Div (64%) in1999.
o B.A from Gorakhpur University.
o Pursuing MCA.
Training & Certification:
Completed MCSE 2003 Training from INT South Ex.
Advance Diploma in Computer Hardware and Networking
PERSONAL VITAE
Date of Birth : 29th
March 1982
Address : House No-1, Hanumant Colony
Block-C, Tilpat, Faridabad-121003
Marital status : Married
Passport No. : E8056735