The not-so-common and downright obvious

1. Workplace etiquette
The not-so-common and downright obvious
Alyssa Lai @alyssaglai
Digital Marketing Coordinator,
Hamilton Health Sciences Foundation

2. Hello!

3. 1. It can vary
2. Affected by culture
3. Multigenerational workplace
4. No hard and fast rule
First things first...

4. On email communication

5. The unspoken rules...

6. When to use BCc?
● When emailing group of contacts
● For privacy
● As an FYI
○ Think before you hit reply

7. When to use Cc?
● “For information only”
● Keep people involved on the same page
● If I’m cc’d, should I reply?

8. When to use Reply All?

9. What about…
using emojis in workplace emails?

10. Writing emails
● KNOW what decision you want to made
● FIRST express that decision as a conclusion
● SUPPORT that conclusion
● PROVIDE evidence
● REPEAT your conclusion as an action item
● WRITE the subject last. Include a benefit.
Business Without the Bullsh*t Geoffrey James

11. When to use email or not?
“The medium is the message.”

12. On credibility

13. What about…
using phones during meetings?

14. What about…dressing for work?
theimagebuilders.wordpress.com

16. Helpful advice

18. Mimi John, Career Development Specialist, (Women in IT) Coordinator,
YWCA Hamilton

19. Vicki Ng, Senior Marketing Manager, Southwestern Ontario - Regions East,
KPMG Canada

20. Via Buzzfeed. Link here.

21. Fast Company article link here.
respectandcivility.blogspot.com
Christina Jean Pierre, Housekeeping Supervisor, Environmental Management
University Health Network
Danny Koh, CCS, CRS, Career Specialist

22. When in doubt, follow suit.
But be intentional!

23. All in all
● Be perceptive
● Be helpful
● Be genuine
● Be prepared
● Be early rather than late
● Go old school (sometimes)

24. Being a good colleague is more
than just doing your job well.

25. Resources
Business Without the Bullsh*t
Geoffrey James
Becoming the Boss
Lindsey Pollak

26. Alyssa Lai
@alyssaglai
alyssagracelai@gmail.com
ca.linkedin.com/in/alyssaglai
www.alyssaglai.com