Invision Managed Services from Alliance Technologies LLC can help you increase uptime, decrease downtime and provide outstanding 24x7 support from technology experts
2. Why Invision Managed Services…
Filtering hundreds of server alerts,
researching issues, troubleshooting
and fixing problems can be a daunting
exercise in any IT environment.
3. Server Downtime Is Costly
Server downtime and its high associated
costs impact both productivity and ROI.
4. What if you could…
• Reduce the money and time spent on IT.
• Increase “uptime”.
• Get all technical questions answered
when you need them.
• Receive peace-of-mind knowing your
systems are professionally managed.
5. Then get acquainted with Invision Managed
Services (IMS) from Alliance Technologies
6. IMS provides you with access to a
growing helpdesk that is designed to
respond quickly to your IT needs.
7. IMS helps you solve most technical
issues by phone or gaining access
to your computer.
8. How It Works…
The Alliance Windows
and Mac agents leave a
small footprint and
operate behind the
scenes.
Alliance’s lightweight
agent technology makes
managing and
monitoring hundreds or
thousands of systems
easy.
9. Remote Managing Overview
No on-site management device is required.
No additional hardware or bandwidth costs are
incurred.
Deploy Alliance’s agents within your organization’s
current setup.
The data is reported back to our partner Datacenter
in Pennsylvania.
Easily manage all devices from our Centralized
Management Portals and Integrated Ticket Portal.
10. Highlights Include…
• Low resource usage for installed agents.
• Bundled installation. (LogMeIn™ , Anti-
spyware, Scripting Engine)
• Preventative maintenance tasks run in low priority
mode and after-hours.
• Pre-defined monitoring of over 2000 alerts in
addition to custom alert monitoring.
• External hardware monitoring such as
firewalls, switches, routers, and other SNMP devices.
• Windows® updates and third party patches are
managed and delivered after bench testing.
11. Our NOC
• The Alliance Network Operations Center employs
about 650 engineers, comprised of Level 1 & 2
engineers that handle most of the day-to-day tickets.
• We also utilize The Server Expert Team that is L3 and
above.
• Our Product Support Team works on issues specific
to our products.
• 50 Team Leads to take escalations and work directly
with Alliance Senior Technicians.
12. Our NOC
• All L2 and higher engineers hold a variety of technical
certifications, and the SET holds the very high level
certs in Windows Server, Exchange, SQL, etc.
• Engineers are fully certified with VMware, in addition
to in-house DBA’s that assist with very specialized
client issues.
• Our NOC is constantly growing in
knowledge, certifications, experience and in
numbers.
13. Server Monitoring and Maintenance
• Alliance’s hosted solution for servers includes the
right blend of remote monitoring and management
tools, back office services and third-party bundled
software options to provide efficient and cost-
effective server management.
• We offer three distinct server management service
plans, each targeted to suit specific service
requirements.
14. Server Monitoring and Maintenance
Server Management Service Plans include...
• Remote Server Watch
• Proactive Server Care
• Remote Server Care
See your Alliance representative for details
15.
16. In all IMS provides
solutions to the most
demanding technical
issues including…
17. 1. Preventative Maintenance
Invision technicians
deliver preventative
care for your network.
The ultimate goal is to
prevent a problem from
ever occurring.
18. 2. Trained Expert at Your Side
Alliance’s server
monitoring and
management teams
have an extensive
knowledge base to
solve nearly any and all
issues.
19. 3. 24 x 7 Service
The Alliance team
monitors and manages
your systems around
the clock, 365 days a
year.
20. 4. Fixed Price
We eliminate invoice
surprises at the end of
the month. You know
exactly how much it will
cost no matter how
many tickets or issues
have been resolved.
21. 5. Pay-As-You-Grow
Whether you add a
client, retire a server or
close down an office
you are only charged for
what you use.
22. Alliance and Invision Managed Services
deliver a better way to meet your
technology needs.
&
23. Contact Alliance Technologies
Alliance Technologies, LLC
http://www.alliancetechnologiesllc.com
info@alliancetechnologiesllc.com
1301 Wellington Valley Court #201
St. Louis, MO 63005
314-219-7887
