1. Alin Crisbasanu
CURRICULUM VITAE
For me work is all about teamwork,selling ideas, innovation and continuous
improvement.
Personal Information:
Mobile: 0744924173
E-mail : romania_alin@yahoo.com
Home Address: Brasov, Pacii street, no. 2, unit F, ap. 5
Nationality: Romanian
Birth date: 11.05.1980
Work experience
Relationship Manager – Premium Clients – Raiffeisen Bank
Starting January 2016
Branch Manager – Raiffeisen Bank
September 2014 – December 2015
Main achievements:
-25% growth of Gross Income (Jan-Sept 2014 vs Jan-Sept 2015), mainly by improving
customer service quality
-team consolidation
-60% growth of the IMM portfolio
-20% growth in gross income/premium client
Responsabilities:
-development of Premium, IMM and PI Mass client portfolio
-constant development of the team, in order to enhance the performance in areas of efficiency,
productivity, target achievement, customer satisfaction

2. -transfer of quantity and quality KPI into personal targets/team targets
-design action plans together with the team, monitor performance, and use feed-back/coaching
as the tools for developing the individual team members and the team
-provide support to the team by using Sales Management&Coaching and Lean Six Sigma
instruments – daily and weekly team meetings, monitoring, feed-back, coaching,
-maintain a close communication with the clients
-ensure that all operational and sales activities are provided at the highest standard and in full
compliance with the bank’s regulations
-Sales Force Excellence Team Coordinator -Transilvania Region –
Raiffeisen Bank, Sales and Services Quality Department
December 2007 – September 2014
Main achievements:
-In 2008, I was the one to introduce professional phone calling techniques in Transilvania
region
-Customer relationship management projects, such as the following:
1. 2010 – “The combination depends on you”
Result: 18% growth in the number of clients with a strong relation with the bank
2. 2010 – “Quality means Business”
Result: Me and my team succeded to take 2 of our retail groups in the region from the last
2 places in the country, up to the first half, regarding the quality of service
3. 2011 – “ X-sell – IMM”
Result: Transilvania region ended the year with the best result in IMM X-sell. It was the
first regional project of this kind, with great visibility and support from the vice-president
of the bank
4. 2012 – “Manager 360”
Result: Transilvania region – first place in the country both for the best x-sell growth mass
clients and for the best x-sell rate
It was the first project to recognize and encourage the sellers as effective relationship
managers.
5. 2013 – Lean in Branches

3. Result: -2 nd place in the country for sustainability – one year after the project
implementation
6. 2014 – „Happy to help you” – Customer Experience Project
Result: First place on Transilvania region
Responsibilities:
-develops local or regional sales and quality projects, together with the regional SFE team and
internal clients
-ensure readiness, execute the projects – DMAIC, monitor change, develop new ideas in order to
support sustainability
-transfer performance related indicators into action plans
-act as an entrepreneur in order to find improvement opportunities, drive results in sales and
operational activities
-identifies performance gaps and their real causes, conduct improvement meetings with the
group and regional managers
-train the regional managerial team- sales skills, sales management&coaching methodology and
instruments, sales force effectiveness, lean, leadership
-work cross functionally in order to find alternative perspectives, increase the level of creativity and
out of the box thinking
-train the sellers/tellers/relationship managers in sales techniques and in using the operational
instruments
-develop sales projects, techniques and instruments
-act as coach for the network managers – branch, retail group and regional managers
-design change activities and projects in order to improve the quantitative and qualitative results
-work with stakeholders to understand their needs, assess readiness to change, structure the change
project and execute the project into implementation
-design and deliver the communication strategy, both with the regional internal clients and the
stakeholders in the HQ-coordinate work with other project owners and specialists
-evaluates from time to time the evolution of the sales programs in the unities where the
programs have been implemented
-supports the Sales and Services Quality Program Officers for working together with the local
management (Branch Manager, Retail Group Manager, Area Manager)
-act as coach for the network managers – branch, retail group and regional managers

4. -perform analisys of the quality and quantity indicators
-act as the most innovative team member, a real consultant/coach
Lean Network Manager – Raiffeisen Bank
August 2012 – August 2013
Main achievements:
-78% decrease in the rate of operational rework – Transilvania region
-great accuracy in the implementation of Lean management instruments
-2 nd place in the country for sustainability – one year after the project implementation
Main activities and responsibilities:
-Trains the local teams in using the Lean instruments: Check-in, SOP, Coaching, Weekly
meetings, Multiskiling, Choreography, Kanban, White Board, Feed-back, Value Stream
Maping, SIPOC, 5S, Project Charter, Fishbone Diagram
-Provides constant feed-back to the regional management and to those responsabile in HQ
-Suggests means of developing the processes and the products/services provided by the bank
-Apply DMAIC for the processes to be improved
-Train and coach the manegement team into using the instruments specific to lean
methodology
-Integrate risk mitigation activities, resistance management tactics, communication with
stakeholders at all times, into the implementation strategy
-Define the right KPI in order to drive change
-Monitor change and find solutions for sustainability of the projects
Sales and Quality Programme Officer - SFE, Raiffeisen Bank, Sales
Projects Department
June 2006-November 2007
Main achievements:
-I was the one to train 70% of all the branch managers in the country before the
implementation of the SFE project in branch

5. Main activities and responsibilities:
-promotes the improvement of the sales programmes together with the local managers (Area
Manager, Group Manager, Unit Manager)
-organizes/supports the learning sessions according to the sales program established by
the Sales Projects Department
-evaluates from time to time the evolution of the sales programs
-manages the evaluation of the service quality standards process
-suggests means of developing and improving the sales program
-analyses the unsustainability risk of the sales programs and notifys the conclusions
Client Service Department Manager, Raiffeisen Bank, Brasov Branch
October 2005-May 2006
Main activities and responsibilities:
-coordinates the Front Office team
-provides the working conditions of the department
-sales management
Client Adviser, Raiffeisen Bank, Brasov Branch
November 2004 – September 2005
Main activities and responsibilities:
-maintains and develops the clients database
-recommends the products RB to the clients/prospective clients
-manages the clients database
Bank Account Officer, Raiffeisen Bank, Braila Branch
April 2004 – October 2004
Bank Account Officer, Banc Post, Braila Branch
Ianuarie 2004 – Martie 2004

6. Courses & certificates
LEAN SIX SIGMA – Green Belt
Certified by Lean Six Sigma International Association of Professionals
June 2014
Train the trainer Certificate
Certificated by the Romanian Labour Ministery and the Romanian Education Ministery
Provider: MMM Consulting
June 2008
First Time Manager
Provider:Ascendis
July 2007
Sales Management & Coaching
Provider:Raiffeisen International
May 2007
General train the trainer
Provider:Raiffeisen International
June 2006
Sales Skills
Provider:Raiffeisen Bank Romania
April 2004

7. Education
The Open University, London, CODECS
Professional Management Certificate
Managing
Managing People
Provider: CODECS , The Open University, London
April 2005 – August 2007
Transilvania University, Brasov
Bachelor’s Degree - International Business Affairs
October1999 – June 2003
“Gh. M. Murgoci” Theoretical High School , Braila
Main: Mathematics-Physics
1995-1999
Foreign languages
Language / Writing / Speaking / Reading
English/ Fluent/ Fluent/ Fluent
Social Abilities:
-adaptability to the specific characteristics/personality of every team/individual
-continuous will to help others achieve thei ambitions - in the right way
-team development
Other skills, experiences or observations

8. -good knowledge of MS Office
-intense usage of Internet
Hobbies: tennis, cycling, basketball, mountain hiking
Driving license: B category