The article reflects several factors which are core to the quality products of Toyota. The quality of Toyota car has been maintained for several years, and Toyota is continuously trying to improve it further. The underlying question is that despite the openness of Toyota about its processes, no other company has yet attained the same level of efficiency and effectiveness par with Toyota.

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How Toyota Turns Workers into Problem Solvers
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The article reflects several factors which are core
to the quality products of Toyota. The quality of
Toyota car has been maintained for several years,
and Toyota is continuously trying to improve it
further. The underlying question is that despite
the openness of Toyota about its processes, no
other company has yet attained the same level of
efficiency and effectiveness par with Toyota. To
highlight some of the reasons behind this
question, the HBS Professor, Steven Spear did
thorough research on Toyota. The HBS
Knowledge Staffer, Sarah Jane ask some
questions to Steven about his research on Toyota.
Sarah was interested in knowing that why Steven
researched Toyota despite the already published
material about Toyota.
Steven said that the published research was about
some of the factors which make Toyota great.
However, there are several factors that are new to
him such as the production processes, low-cost leadership, and quality management.
Steven said that he visited the ongoing processes of Toyota and he also met some of their
people. Steven observed that the processes at Toyota are a result of the combined efforts
of the workers. Therefore, the whole system of Toyota is based on his workers who put
their efforts to get precision and quality in products and processes. Steven also
highlighted the testing process of Toyota. He told that Toyota is highly concerned about
the testing of its designs. On the other hand, the designers also know that they need to
test the design repeatedly before an outcome.
Steven further told that the same set of rules are applied to the production and delivery
processes. The systems and processes of Toyota are self-reflective. Therefore, every
person attached to a certain process or system can give his input or recommendation for
improving the quality of products. The workers at Toyota are allowed to make several
attempts for achieving perfection in every phase of product development such as the
design and the assembling. Steven also emphasized the problem-solving approach of
Toyota. He told that the same approach of Toyota is transferred to its suppliers and
distributors. Toyota teaches its people to solve problems with problem-solving skills.
These skills are developed in the workers with the gradual process of development.
Steven told that some workers are also frustrated about their learning of problem-solving
skills at Toyota. They were of the view that after the development of these skills, they
could see problems at minor levels too. This process is frustrating due to a large number

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of tests. However, this factor fosters efficiency. Steven also highlighted the role of
managers in managing their teams. The managers at Toyota are engaged in several tasks
which are vital to supervise and lead the employees. Sarah also asked that whether the
findings of Steven had helped him to start new research. Steven replied that after
observing the effective problem-solving skills at Toyota, he was able to broaden his
research in other industries such as the health industry[CITATION Sar01 l 1033].
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References
Johnston, S. J. (2001, 11 26). How Toyota Turns Workers Into Problem Solvers.
Retrieved from Harvard Business Review: https://hbswk.hbs.edu/item/how-toyota-
turns-workers-into-problem-solver