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The presentation was held at the International Competitive Intelligence Conference - 5th European Symposium and 3rd Best Practice Confernce. April 5, 2011 in Bad Nauheim.
It provides an insight into how Alcatel-Lucent is using web2.0 tools to improve Competitive Intelligence.
- Web2.0 tools can support the CI-Analysts and improve the quality of the CI
- Key success factors are project planning, management support and your own engagement
- The tools are not the most important factor