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COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
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COPYRIGHT © 2015 ALCATEL-LUCENT. TOUS DROITS RÉSERVÉS
« Un chose est sûre : dans un monde ultra-connecté et tourné vers ...
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ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
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ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
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COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INST...
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22 | Operational Model Deployment | March 2011
ALLIANCE
B2B Messaging
Module
Alliance
FE
Commercial
Project
Management
Cus...
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ALCATEL-LUCENT — PROPRIETARY AND CONFIDENTIAL
COPYRIGHT © 2015 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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New Challenges
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2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0
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2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0

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2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0

  1. 1. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION Guillaume Hatt Senior Program Manager, Corporate Business Transformation Date: [Jun 17th, 2015] Alcatel-Lucent Going paperless_Enforcing global regulations while adding value to the Organisation SAP Networked Economy Forum June 17-18
  2. 2. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 2 AGENDA Fiscal & Legal Paperless – A Worldwide Topic 1. Alcatel-Lucent A worldwide presence 2. A paperless company Internal and external opportunities 3. Fiscal & Legal Paperless A worldwide concern 4. The Alcatel-Lucent answer A unique worldwide and multi-services platform 5. Leverage this to add value to the organisation 6. Alcatel-Lucent Achievements
  3. 3. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION Alcatel-Lucent: a worldwide presence
  4. 4. 4 COPYRIGHT © 2015 ALCATEL-LUCENT. TOUS DROITS RÉSERVÉS « Un chose est sûre : dans un monde ultra-connecté et tourné vers le cloud, les réseaux deviennent la carte de visite qui donne accès au marché, et qui révèle aux clients la rapidité d’une entreprise, sa flexibilité et sa fiabilité. Il est fascinant de travailler dans un secteur où le changement est permanent, et de diriger une entreprise qui invente, développe et déploie les réseaux de demain, créés avec la convergence des technologies IP, de l’accès très haut débit et du cloud. Ce qu’il faut retenir, c’est qu’Alcatel-Lucent connaît les réseaux mieux que quiconque dans ce secteur. C’est notre raison d’être et le cœur de notre activité. À chaque succès son réseau. » Michel Combes, directeur général
  5. 5. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 5 Qui sommes- nous ? Notre mission Notre vision Spécialiste des réseaux IP, de l’accès très haut débit et du cloud, nous inventons et construisons les réseaux innovants de demain. Nous inventons et construisons des réseaux de confiance, qui libèrent votre valeur. Les réseaux constituent les fondations d’un monde ultra-connecté. Pour Alcatel-Lucent, ils doivent être flexibles, performants, sécurisés et fiables, afin de contribuer à réaliser le potentiel de croissance de chacun de nos clients.
  6. 6. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 6 53 000 salariés fin 2013 16,6% du revenu net 2014 dédiés à la R&D Plus de 250 universités partenaires Plus de 3 000 brevets en 2014 20 000 ingénieurs DJSI 2012, 2013 et 2014 « Industry group leader » dans la catégorie Technologie Dans le classement TR des 100 entreprises les plus innovantes 2011, 2012, 2013, 2014 8 Prix Nobel 4,7 % de marge d’exploitation ajustée en 2014 13,2 Mds € de revenus en 2014 Plus de 33000 brevets actifs Alcatel-Lucent en quelques chiffres
  7. 7. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 7 Nos clients à travers le monde Amérique du Nord Asie-Pacifique AIS Asia Pacific Telecom Axiata Australia Minister for Defence Bharti BSNL China Mobile China Telecom China Unicom Chorus CHT FET Indosat Kordia Korea Telecom LG Uplus Maxis NBN Nextgen Group NTT Europe, Moyen-Orient, Afrique AT&T Bell Canada Big River Bolt Fiber Optic C Spire CenturyLink Comcast Cox Communications Cricket Cross nTelos Pioneer Cellular PVT SaskTel Shaw Communications Shentel Sprint TELUS Time Warner Cable Transtelco UPMC US Cellular Verizon Vermont Telephone West Central Wireless WOW! Business Liberty Global Liquid Telecom Maroc Telecom Mobily MTN Numergy Ono Ooredoo Orange Osnovo Portugal Telecom Proximus PT Luxembourg RATP Group Rostelecom SFR Sistema Sky Smile Somtel STC STIB Surfline Swisscom TDC Tele 2 Telecom Egypt Telecom Italia Telefonica Telekom Srbija Telenor TeliaSonera Telkom SA Turk Telecom Ucom Vimpelcom Virgin Media Vodafone Wind YooMee Zain Ziggo A1 Telekom Austria Algeria Telecom AINMT Airtel-Bharti Avea Belgacom Bezeq Bharti Bouygues Telecom BT Deutsche Telekom Du Eircom Etisalat Fastweb Globacom Go Malta Hot Ice.net Immarsat KPN Amérique centrale et du Sud America Movil Antel Alestra CanTV CNT C&W Lazus Millicom Oi Setar Telecom Telefonica Televisa Tim Brazil UNE EPM Ooredoo Optus RJIL Rio Tinto Singtel SK Group Softbank Symphony Communication Spark TATA Telekom Malaysia Telkomsel Telesis Telkom Indonesia Telstra ToT Transpower True VNPT XL Axiata
  8. 8. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION ALU Information System IS @ ALU • SAP ECC6 • 65 different countries (represented by local units) are currently deployed & customized • One instance • One Integration layer • WebMethod • Connecting huge amount of applications • Migration ongoing • Multiple Technologies • Various technologies per business area • SAP • Primavera • Microsoft • Salesforce.com • ….
  9. 9. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION A paperless company Internal and external opportunities
  10. 10. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 10 Going paperless External opportunities An increasing pressure • From our Customers • Several Legal & Fiscal archives of our Paperless Fiscal Billing Documents • Pressure from Procure to Pay Business processes of Our Customers • From governments • Implement electronic communication flows through several Fiscal and Financial regulations. • Brazil SPED • Mexico • Argentina • Uruguay • Turkey • Directive 2010/45/EU which makes the electronic invoice equal to the paper invoice 2014 • Ecuador • Venezuela • Peru • Chile
  11. 11. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 11 Going paperless Internal opportunities An increasing demand • From Alcatel-Lucent Procurement to implement Fiscal Paperless Invoices on top of electronic exchanges with our Suppliers • IS Urbanization and Green IT • Data archiving • comply with local Fiscal & legal regulation • Convergence toward Green IT • New needs • Fiscal documents (Tax declarations, Customs declarations, Transport, …) • eDocuments management along the internal Business Process • Willingness to consolidate and rationalize the different solutions implemented throughout Europe and worldwide.
  12. 12. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 12 Going paperless On the Cloud ? SaaS & Cloud based solution vs. ALU Requirements • Verticals • Simple documents archiving • Certification & Service Level Agreement requirements • Data protection capacities • Data store location capacities • SaaS & Cloud based solution Operation footprint • End-to-end Business Process oriented • Record Management Oriented • Certification & Service Level Agreement requirements. • ALU Legal & Contractual responsibilities. • Data store location capacities in regard of the local regulations. • Alcatel-Lucent Operations and presence in over 130 countries, 4 main regions in the world.
  13. 13. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION Fiscal & Legal paperless, A worldwide concern
  14. 14. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 14 Fiscal & legal requirements Heterogeneity 4 Main Regions, 4 main Orientations • Europe (ECC & Europe) • Council directive 2010/45/EU into force on Jan 1st 2013 • EU member states alignment on-going • North America SOX regulation • Enforcing through its mandatory processes the equivalent requirements as the Paperless European regulation • Digital Original Proof stamp NOT required • South America • High level requirements closed to European ones with strong local specificities • Invoices real time transmission to government • Asie Pacifique • Anglo-saxon inspiration or none
  15. 15. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 15 Fiscal & legal requirements Common aspects 4 Main Regions, 4 main Orientations You must be able at any time to manage the followings: Flow • To prove you have sent or received the document Content • To be compliant with the Countries Legal & Fiscal requirements • To be compliant with the Company Record Management Rules Document • To provide the original content of the document • To provide it in a human readable format Safe Archiving & Storage • To store safely the document during a legal period • To provide access to this document during the legal period You must PROVE you have achieved each of these conditions, over the period of time.
  16. 16. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION The Alcatel-Lucent answer A unique worldwide and multi-services platform
  17. 17. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 17 Heterogeneity based on type of documents Criteria Type of Documents Financial & legal docs Commercial & Technical docs Operational Finance & Supply Chain docs Integrity management YES YES YES Proof of Integrity YES NO YES Authenticity Mngt YES YES YES Proof of Authenticity YES NO YES Confidentiality YES YES NO Legal Archiving YES NO YES These entries are the results of the Fiscal & Legal regulation AND Company Record Management Rules
  18. 18. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 18 A strategic orientation for Alcatel-Lucent An internal versatile Platform • Decision: • An internal platform • Benchmark numerous market key actors • Requirements: reliable, efficient, robust, maintainable • A Service Oriented Architecture • Bringing an abstract layer to work with several Record Management Platforms • Allowing to re-use generic services with complex implementation • Allowing to customize specificity per Country, per Customer • Business Process Manager • Allowing to orchestrate properly the activities between the different layers, services and the users • A 2 in 1 platform • A Document Management Platform with Archiving features • Electronic Safe
  19. 19. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 19 Fiscal paperless documents platform Intégrité Original certification Stockage Messages Log Disponibilité longue durée Safe storage & Archive Flow Document Content Fiscal Legal Multipleformats Historique log Partners Log Non – Litigation List Cycle de vie Compagnie Format lisible Accès Integration & IntegrationoftheFunctionalModules Integrity Stockage Long term Availability History/ log Enterprise Life Cycle Readable Format Access
  20. 20. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 20 Adding Value to the internal Organisation Internal opportunities A consequence of Alcatel-Lucent transformation : PrOM • Close to Customer • Documents are in the countries, with huge geographical disparity • Principal : a Central function • Local units (Fronting) buy to Principal • Principal in France = Legal & Fiscal protection • Shared Services Centers Strategy • The need for an End-to-End vision for Customers Orders management
  21. 21. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 21 Going paperless Internal opportunities ALU-I Auditors eDMS Electronic safe
  22. 22. 22 | Operational Model Deployment | March 2011 ALLIANCE B2B Messaging Module Alliance FE Commercial Project Management Customer OM CPO BOQ CPO change CDR eDMS Meta data links & flow management Document Management TO-BE implementation : Customer ordering & Execution documents example Blue Planet case B2B/EDI CPO & CPO change Contract Frame agreement Contract change Letter of Intention (LoI) Down payment invoice Progress invoice CSOCSO URLs URLsURLs OM OD EDC Shipping invoice Freight Forwarder Shipment to Customer Certificate of Origin (CoO) Bank Bonds Letter of Credit Bank OM Certificate of receipt 1,2,3 1 Acceptance forms Customer delivery note 23 URLs OM Customs Translator Customs duties All documents translated into Customer language Sales invoice Retention request (cash request) URLs Meta data definition : • Unique identification of a document • Data Base of requests (keywords) for search needs • Description of functional links between documents Electronic safe IHS invoices IUCR invoices Sourcing PO Supplier Supplier Invoice
  23. 23. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 23 Adding Value to the internal Organisation use of xECM to integrate with SAP O2C the Doc management Include the electronic document management in the operational Process • Respect of the operational process • Wherever is the physical document • Wherever / Whenever is the team member (SSC, others) • Complete integration with other NON SAP tools • Alliance (.Net) • Manual upload • Automated Record Management • Allow an End-to-End vision for Customers Orders documents
  24. 24. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 24 Expected benefits An internal versatile Platform • Business • Scalability • Pro-active behavior toward our Partners • Additional Competitive Advantages for Contracts negotiations • Improved Cash Flow and Credit Management situation • Complete inbound and outbound flow visibility • Reinforce Business Responsibilities on Documents Management (Ownership of the Business Processes, Error handling, …) • Legal & Fiscal • Enforced alignment with Legal & Fiscal regulations • Worldwide / Local • IT • One Platform ensures to collect the benefits from the Economies of scale • Easier and more efficient deployment • Additional features are easily deployed
  25. 25. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 25 Risks mitigation and Risks reduction An internal versatile Platform • Business • Litigation with partners, (customers or suppliers) even based on current contracts • Legal & fiscal • Non respect of local Commercial & Fiscal laws • Penalties in case of altered content • IT • Multiplicity of Paperless platform driven by Partners requirements, local legislation, local initiatives, …
  26. 26. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION Alcatel-Lucent : Our Results
  27. 27. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 27 Return on Investment Efficiency • Business • Fiscal regulation & rules compliance • A capacity to serve our Customers • Over SIX million documents / yrs • Financial • A Turn around of 7 to 9 months for the Customer projects • Costs of Invoices and Litigation management reduced by 3 to 6 €uros per Invoice • Overdues reduction by 25 to 50 % • Paper archiving costs reduction by an average 25 % • Operational • 300 people regain 8% of their time
  28. 28. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 28 Alcatel-Lucent services The implemented Services enable the Platform to answers several mix of Requirements Service 1 Document Management Service 2 Doc Management for Legal purposes Service 3 Electronic signatures (Generic or particular) Service 4 Multiple Business protocol support (EDI, AS2, # XML, …) Service 5 Complex Business Modeling Service 6 Monitoring Service 7 Printing Service 8 Email distribution
  29. 29. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 29 Addressed needs by Alcatel-Lucent The implemented Services enable the Platform to answer several mix of Requirements Scenario 1 Sending the signed original document, non-structured (PDF-A …) Scenario 2 Traditional Business-to-Business with our Customers Scenario 3 Sending the signed original document as a structured message (XML, ..) Scenario 4 Parallel sending of the signed original document non-structured & sending the structured message to allow the data integration (Agreement on a Customer basis) Scenario 5 Sending the original document , structured message (EDI, XML,…) Scenario 6 Legalize documents with Governments Scenario 7 Archive automatically documents into specified Workspaces and link with the operational users’ tool Scenario 8 Apply Automatically the proper Record Management Rules to the archived document
  30. 30. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 30 Alcatel-Lucent achievements Several different achievements Italy 2009 Substitutive Conservation = replace paper archives by digital ones. Customer invoices, fiscal declarations, Accounting. Signed PDF in the Electronic safe. Brazil 2009-11-12- 14 eNota Fiscal, complex messaging choreography . Specific Governmental format signed (XML, structured) in the Electronic safe. (400 000 documents a year) Poland 2010 Fiscal paperless Billing documents with Customer. Signed XML (structured) in the Electronic safe. (60 M€ revenues) France 2010-11 Fiscal paperless Billing documents with Customer. Signed XML (structured) in the Electronic safe ; signed PDF (non-structured) in the Electronic safe along with Audit Trail. Argentina 2011-12 Billing documents legalization. Specific Governmental format signed (XML, structured) in the Electronic safe. (1500 invoices/month) Supplier Invoices 2011 Supplier invoices in PDF along with attachments. Link with the Supplier Invoice Management solution based upon Readsoft Cockpit, integrated with the ERP. Compliant with the EMEA Business Controls & EDI Fiscal Paperless. Mexico 2009-2013 Billing documents legalization. Specific Governmental format signed (XML, structured) in the Electronic safe. (75 M€ revenues per year, 3500 invoices/month) Inter Units invoices 2013 Fiscal paperless Billing documents between ALU units 21 Legal units in 15 countries on 6th May (around 400 000 Invoices / year). Signed PDF (non-structured) in the Electronic safe along with Audit Trail
  31. 31. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 31 Alcatel-Lucent achievements & Next Steps Next steps Order to Cash documents management 2013-2014 The order to Cash documents are managed into an electronic Document Management solution, integrated with the Orders to Cash collection tools. Electronic Safe = Signed PDF (5 millions documents/year) Uruguay 2014 Billing documents legalization. Specific Governmental format signed (XML, structured) in the Electronic safe.(27 M€ revenues, 2000 invoices / year) Turkey 2014-2015 Billing documents legalization. Specific Governmental format signed (XML, structured) in the Electronic safe (180 M€ revenues, 2000 invoices / year) Ecuador 2014-2015 Billing, Tax & Logistic documents legalization. Customers & Vendors. Specific Governmental format signed (XML, structured) in the Electronic safe.(45 M€ revenues, 4000 docs/ year) Chili 2014-2015 Billing documents legalization. Customers & Vendors. Specific Governmental format signed (XML, structured) in the Electronic safe (55 M€ revenues, 5000 docs / year) Peru 2014-2015 Billing documents legalization. Customers & Vendors. Specific Governmental format signed (XML, structured) in the Electronic safe Europe Public Administration CALA
  32. 32. ALCATEL-LUCENT — PROPRIETARY AND CONFIDENTIAL COPYRIGHT © 2015 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 32 New Challenges
  33. 33. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 33 A new orientation to Adapt at Cost and In Time 1. Rely on a Partner which already operates and participates with Countries. 2. Rely on a Partner which manages the specifities and ALU the generic ones. 3. Make sure we are ON Time with controlled costs. Project objectivesCurrent situation • Internal Solution • Increased number of countries and obligations • Loss of • knowledge • Increased / uncontrolled costs • Delays
  34. 34. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION Guillaume Hatt • Function • Senior Program Manager • Team • Business Transformation • Company • Alcatel-Lucent • email • guillaume.hatt@alcatel-lucent.com • tel • +33615270306

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