The document discusses how digital technologies like Google have changed consumer behavior and marketing strategies. It argues that brands can no longer rely on traditional advertising alone, and must engage consumers through social media in a way that positions the brand as a helpful resource rather than direct sales pitch. The document uses Whole Foods as an example of a brand that effectively engages customers through social media by providing useful information, contests and coupons in a voice that feels like a real person rather than a salesperson. It concludes that creative marketing strategies must evolve to match new media and demonstrate a brand's authenticity rather than just its messaging.