This document contains a customer experience review of AIESEC Indonesia's programs. It includes survey results that show promotion, passive, and detractor ratings. It also provides data on program participation and response rates. Finally, it outlines some case studies involving issues with specific programs in different countries.

1. CUSTOMER EXPERIENCE REVIEW
MCVP CUSTOMER EXPERIENCE

2. THIS IS NOT A
JUDGEMENTAL
SESSION
THIS IS HOW WE TRY TO
EVALUATE AND IMPROVE
AS
AIESEC INDONESIA

3. NationalProgramSurvey
50%
26%
24%
IGCDP
Promoters Passive Detractors
NPS 23,01

4. BOI National Compilation Exchange RR
E-sent 733 E-sent 148 E-sent (Database) 881 881 37,46%
R. Visit 364 R. Visit n/a Respond-Total 330
R. Start 335 R. Start n/a Respond-iGIP 20 28 71,43%
R. Comp 229 R. Comp 101 Respond-iGCDP 113 405 27,90%
R. Abort 106 R. Abort n/a Respond-oGIP 5 8 62,50%
iGIP 9 iGIP 11 Respond-oGCDP 192 440 43,64%
iGCDP 80 iGCDP 33
oGIP 4 oGIP 1
oGCDP 136 oGCDP 56
TMP TLP
Total 209 Total 74
E-mail sent 209 E-mail sent 74
Respond 172 Respond 56
Respond rate 82,30% Respond rate 75,68%
NationalProgramSurvey

5. NationalNPS
50%
26%
24%
IGCDP
Promoters Passive Detractors
NPS 23,01
48%
39%
13%
OGCDP
Promoters Passive Detractors
NPS 33,33
65%
25%
10%
IGIP
Promoters Passive Detractors
NPS 55
40%
40%
20%
OGIP
Promoters Passive Detractors
NPS 20
54%
27%
19%
TMP
Promoters Passive Detractors
66%
14%
20%
TLP
Promoters Passive Detractors
NPS 34,88
NPS 46,88

6. CaseWinter
Program Total Case Open In-progress Closed Issue Country
iGIP 1 0 1
Finish
internship
earlier
LC Freiburg-
Germany
oGCDP 6
5 (waiting for
confirmation and
compensation)
1
Different JD
(3)
Gabut for 4
weeks (1)
Not get
accomodation
as stated in
contract (1)
Kayseri
(Turkey)
Mumbai
(India)
ANFA
(Morocco)
IL Late (can
not get visa)-2
Thyna
(Tunisia)
SFAX (Tunisia)
Blacklist
country by
government
(can not get
visa) - 1
Curitiba
(Brazil)
Case based on AIESEC Indonesia calling and LC Update in case tracker

7. CaseWinter
Program Total Case Open In-progress Closed Issue Country
oGIP 2 0 2
IL & AN Late Pilsen (Czech)
UMP
(Malaysia)
iGCDP 9
7 (waiting for
confirmation and
compensation)
2
Lack of JD
Execution and
internship
duration - 2
Usherbrooke
(Canada)
and
(Brazil)
EP finish
internship
earlier (5)
without
reason and
proof based
on xpp
ULM
(Germany)
Auc (Egypt)-2
Hochimin
(Vietnam)
Kyiv (Ukraine)
Pune (India)-2
TMP-TLP 0 0 0
- -
Case based on AIESEC Indonesia calling and LC Update in case tracker