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ADRIENNE L. LEON
Fresno, TX 77545 | Voice: (281) 915 –9505
Email: Adrienne.L.Leon@gmail.com | LinkedIn: https://www.linkedin.com/in/adrienne-leon
M ANAGEM ENT | SUPERVISORY | PATIENT FLOW COORDINATOR
COM PETENCIES | HIGHLIGHTS
Provides patient-centered care—
identify, respect & care about
patients’differences and value needs
Leader with supervisory & management
experience, results-driven professional
with teamwork & organizational skills
Encourages creativity, professional
development and how to strive &
excel in fast-paced environments
Works in interdisciplinary teams—
collaborate & integrates care within
teams to ensure care is continued
Integrates best practice & research with
clinical expertise for optimum care &
participates in learning activities
Identifies errors & processes in care;
implements safety principles,including
standardization & simplification
Understands and measures quality of
care,structure& outcomes relating to
patients inthe hospital & community
Designs, tests and implements
interventions to change processes and
systems of care administered by staff
Utilizesinformatics—communicates &
manages knowledge, mitigates error,
and supportsdecision making process
EDUCATION
CAPELLA UNIVERSITY Minneapolis, MN
Bachelor of Science (BS) in Degree in Health Care Administration 12/2016 (graduates)
WORK EXPERIENCE
CHI BAYLOR ST. LUKE’S HOSPITAL Houston, TX
Patient Flow Coordinator 06/1999 – Present
Manages and monitors patient flow into the hospital; certifies timely bed placements for waiting patients including
direct admits, intra / inter-hospital transfers, surgery, observation and inpatient and outpatient–in-a-bed statuses
 Collects/compiles demographic/financials on incoming transfers totaling 700+ beds in the acute care facility;
completes patient initial registrations for intake into the hospital and ensures all documentation is complete
 Oversees outgoing patient transfers 10 weekly from various different outpatient sources while including the
Emergency Department Minor Emergency Centers (ED, MEC’s)
 Ensures compliance of laws and regulations applicable to Emergency Medical Treatment and Labor Act
(EMTALA) and the Centers for Medicare and Medicaid Services (CMS)
 Ensures that non-emergent (private pay and/or out-of-network) patients meet hospital’s admissions criteria;
proactively track the number of patients received daily and report those figures to the management team
 Utilizes creative problem solving skills to find solutions that affect patient flow issues
 Coordinates with Memorial-Hermann Air Traffic Control to ensure the safe helicopter landing for patients
and staff – as the patient flow intake coordinator, oversee the arrival of 20 patient’s monthly
 Verifies the hospital census ratingsand makes certainall patients are correctly billed for the appropriate level
of care received; during the last audit, uncovered and corrected 100 – 240 records nightly
 Collaborates with department supervisors to improve hospital services; communicates with physicians to
ensure provider satisfaction and compliance with performance benchmarks
 Provides superior administrative support, project management, records management, and customer service
 Efficiently and accurately performs census and end–of–day reports for distribution to management
TEXAS CHILDREN’S HOSPITAL Houston, TX
Admissions Counselor 09/2005 – 12/2007
 Created pre-registration accounts for scheduled patient procedures upon admittance into the hospital
 Provided responsibleparty monetary quotes for portions of medical carethat was due after insuranceverification
 Performed, verified and documented patient insurance information and initiated the precertification process
for 100+ admitted patients in the emergency department weekly
Continues 

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ADRIENNE L. LEON
Voice: (281) 915 –9505 | Email: Adrienne.L.Leon@gmail.com
 Continued
 Collaborated with the case management team to ensure timely approval and authorization processes of patient
accounts, making for a smooth transition into the hospital facility
 Calculated and provided the patient and other responsibleparties with monetary quotes for medical procedures
that needed to be performed advising them of their portion that was due after their insurance was verified
 Responded to telephone and face-to-face inquiries frominternal and external medical personnel in a timely way;
provided top-notch customer serviceskillsand supportthatensured an error-free admissions process
BRELIAN INCORPORATED, INC Houston, TX
Manager/Supervisor 07/1998 – 06/1999
 Managed staff of between 9 and 15 employees; screened and hired prospective applicants, trained staff and
monitored employee work activities to ensure clients expectations were met consistently on a daily basis
 Maintained sales receipts, reconciled reports and banking records daily, week and monthly, oversaw marketing
and promotional activities (seasonal) and tracked inventory events, tracked inventory and order procurement
SPECIAL PROJECT | PATIENT FLOW
TELEMETRY UTILIZATION TASK FORCE TEAM PROJECT CONTRIBUTOR 01/2015 – Ongoing
Was chosen to be part of the Task Force Team charged with creating guidelines meant to uncover and resolve Telemetry
Monitoring and work flow issues with patient care
 Problem: Discovered the inappropriateuseof Telemetry monitoringin a 24-hour period that affected patientcare
 Solution: Came up with a solution to standardize processes to deal with Telemetry monitoring
 Acton Taken: IT team is actively working on the system that will streamline Telemetry and improve patient care
 Next Steps: Trainingwill take place to ensure everyone in the organization is properly trained on the new sys tem
SUPERVISORY | MANAGERI AL SKILLS
Customer Service Management
Client Relations Specialist
Front-End Supervisory Support
Operations Management
Conflict Resolution Techniques
Team Management
Meticulous Attention to Detail
Focused On Customer Satisfaction
Skilled Multi-Tasker
Deadline-Oriented
Staff Training and Development
Patient Intake Strategies
Strong Interpersonal, Verbal and
Written Skills
CERTIFICATION | TRAINING
University of Phoenix – HIPAA Security Certification (completed)
EPIC, HBOC Star, Agiletrac, Bed Central, Passport
Onboarding and updating new employees
Medical Assistant | Medical Terminology Knowledge
National Education Association
The Privacy Rule and Health Care Practices Certification
COMPUTER EXPERTIS E
Microsoft Word MS PowerPoint Excel Access Outlook Lotus Notes
ASSOCIATION | AFFILIATION
NATIONAL ASSOCIATION OF PROFESSIONAL WOMEN, active member 08/2016- Present
 Com plete 