2. WHAT WE DO
PERFORMANCE IMPROVEMENT
Our approach delivers improvements of 20% - 50% in the performance of key
processes and assets in weeks:
Our clients understand that to get ahead and stay ahead, they need a rate of
improvement that will dramatically outpace the competition. Results will be
visible on the bottom line within 90 days.
IMPACT
Every company has a huge well of untapped potential:
We will help you uncover hidden opportunity and increase the return on your
resources and assets. We will make your team even more effective and deliver
at a speed previously thought to be impossible.
METHODOLOGY
Our 60 years experience delivering rapid improvement has enabled us to build
a transferrable way of working:
We will help you lead teams of your people to improve their own processes,
across the value chain. We have the knowledge, experience and determina-
tion to ensure success and to ensure that what we do together is sustained
after we’ve gone.
OUR PROMISE TO YOU – NO RESULT, NO FEE
We aim to be ethical in our dealings with you:
We don’t take on work that does not justify our fees. We believe that our work
should deliver real value to your business and we are happy to be held
accountable for that. We will only ask you to pay us when we deliver results.
3. Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Pr.W1
Pr.W2
Pr.W3
Pr.W4
Pr.W5
Pr.W6
Pr.W7
Pr.W8
Pr.W9
Pr.W10
Pr.W11
Pr.W12
70%
60%
50%
40%
30%
15%
10%
5%
0%
Year 1
7.0%
Year 2
12.3%
Year 3
14.8%
Year 4
15.5%
EXPECT BIG RESULTS
RESULTS SPEAK LOUDER THAN WORDS
We pride ourselves on our ability to deliver superior return on the fees that you invest
in us. Our projects typically return benefits of >6 times our fees annually - often more.
Our approach delivers results quickly. We believe results speak louder than words; we
are convinced this is crucial in any change process.
EFFICIENCY UP 29% IN 10 WEEKS
We worked with a client team to improve this
line by 29% in just 10 weeks using our Rapid
Results approach. The trend continued after
the project.
OPERATING PROFIT DOUBLED IN TWO YEARS
In this client in specialty chemicals, we coached the plant team
to deliver huge, sustained benefits from increased throughput,
improved quality and reduced waste.
“One of the Chartwell Partners supported me and LM Glasfiber in a very intensive transfor-
mation programme. I’ve used several other consulting companies in the past with mixed
results. I’m often presented by many short term actions, with few sustainable results. With
these guys, it was different: The approach quickly identified significant improvement po-
tentials, involved the teams and drove for immediate changes, and then let the team them-
selves create the long-lasting and sustainable results.”
Roland Sundén
Former CEO LM Wind Power
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Pr.W1
Pr.W2
Pr.W3
Pr.W4
Pr.W5
Pr.W6
70%
60%
50%
40%
30%
15%
10%
5%
0%
Year 1
7.0%
Year 2
12.3%
Year 3
14.8%
Year 4
15.5%
4. THE CHARTWELL APPROACH
ASSESS HIDDEN OPPORTUNITY
• Hidden opportunity assessments
• Operational due diligence
• Zero-Loss Analysis
• High Performance Operations Survey
BUILD WINNING TEAMS
Our strength lies in our ability to engage your teams, on the shop floor, to deliver
what we promise.
DELIVER BIG RESULTS
Our Rapid Results approach encompasses a broad range of tools including:
• Trouble shooting training and coaching in our best in class“Fault Tree Modelling”
method for solving complex problems.
• Mindsets awareness programme: the driver of cultural change.
ENGAGE THE ORGANISATION
Early wins build belief and change your
view of what’s possible, leading to higher
engagement.
EMBED THE LEARNING
There is no substitute for leadership when it
comes to guiding an organisation through
a period of change. We will share our long
experience in embedding change by:
• Coaching leaders to drive performance
• Developing people and process perfor-
mance management systems
Assess
Team
Engage
Embed
Improve
5. HIGH PERFORMANCE OPERATIONS
At Chartwell, we are first and foremost concerned with delivering immediate and
significant improvement in performance. In doing so, we continue to ask ourselves
these two questions:
1. What makes the improvements stick?
2. What drives superior performance in the first place?
Not surprisingly the answers to these questions are closely linked.
During our work, we have studied manufacturing companies in every area of the per-
formance curve. We have made it our objective to understand and define what makes
an operation deliver sustained superior performance.
We have put our findings into a framework which describes in detail what it takes to
build a“High Performance Operation”. The framework consists of 8 key elements,
centring around the main production or value creation process.
The High-Performance Operations framework outlines a specific set of processes,
skills, structures and conditions that are required for the core processes in the opera-
tion to deliver at a consistently high level of quality, reliability and productivity.
Based on the HPO framework, we have developed a diagnostics tool:
We deploy this diagnosis in parallel with
measuring operational performance against
a Zero-Loss baseline. This analysis typically
forms the basis for an implementation plan
that combines a focus on delivering:
1. Measurable bottom line impact
quickly with
2. building a truly sustainable High
Performance Operation.
Process
& Quality
Production
Office
People
& Culture
Leadership
& Direction
Production
Material
Movement &
Suppy Chain
Operating System Planning
6. TRUSTED PARTNER ACROSS EUROPE
Whatever your industry or wherever your location, our methods and our people are
focussed on maximising IMPACT.
We have delivered successfully across Europe in broad a range of sectors:
Pharma & Chemicals • Food and Beverage • Engineering • Petrochemicals
Paper & Packaging • Aerospace & Wind • Support Services • Textiles • Industrial
Products • Private Equity • Logistics
7. Position
Product
Market
ChannelIntellectual
Property
Sales &
Marketing
Operation
Delivery
Client
Services
WE ARE DIFFERENT
We are results driven. We coach your team to deliver way beyond their expectation,
using a powerful profit and value framework:
We have worked in industry and experience has taught us that OPEX is necessary but
not sufficient to deliver both step change profit and a long term viable business.
That’s why we lever the same constraint breaking thought process across the value
chain and work to harmonise the departmental goals, targets and actions.
Our Partners will stay deeply involved through the whole process, working with you
on implementation. We select our people for their strong academic background,
team skills and ability to engage at all levels
IN THE LAST 12 MONTHS, OUR PROJECTS HAVE DELIVERED A TENFOLD RETURN ON
FEES TO OUR CLIENTS
UNCOVER HIDDEN VALUE
Value creation and future revenue
DELIVER HIDDEN PROFIT
This year‘s revenue
8. United Kingdom
Chartwell Consulting Limited
Richmond Bridge House
419 Richmond Road
Twickenham, TW1 2EX
Tel: +44 (0)208 296 1854
CONTACT
Adrian HOWE
a.howe@chartwell-consulting.com
+44 7702 444744
Andrew REDFERN
a.redfern@chartwell-consulting.com
+44 7773 816701
Ewald VAN RAVENSWAAY
evr@chartwell-consulting.com
+41 79 920 4030
Jake NELSON
j.nelson@chartwell-consulting.com
+44 7501 818642
Switzerland
Chartwell Consulting GmbH
Sihleggstrasse 23
CH-8832 Wollerau
Tel: +41 (0)43 888 0710
Germany
Chartwell Consulting
Deutschland GmbH
Unter den Linden 10
101117 Berlin
Tel: +49 (0)30 60984 90211
www.chartwell-consulting.com
info@chartwell-consulting.com
