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ADELE MAREE GISMONDI
Address: PO Box 202
Innaloo WA 6918
Tel No: (08) 9420 3507 (Work)
0429 201 867 (Mobile)
Email: adele.gismondi@watercorporation.com.au
SUMMARY OF SKILLS AND EXPERIENCE
Over thirty years experience in the Customer Services Industry, within the Water Corporation and
private enterprise, has provided me with an exceptional depth of knowledge and considerable
level of skill in the following:
 Understanding and communicating strategic and business direction, and developing and
integrating strategies to maximise business advantages and meet customers’ needs;
 Fostering advantageous relationships with key customers and stakeholders to support and
promote new value adding initiatives and positively influence business outcomes;
 Identifying opportunities and project managing new business and process initiatives to
maximise revenue, reduce expenditure and improve customer service;
 Producing and analysing statistical and research information, and then driving and supporting
the continual improvement of the organisation for superior performance;
 Personally anticipating and managing change, as well as establishing a culture and acceptance
of continuous improvement within teams;
 Working as a team player, while optimising team performance and commitment by modelling
personal accountability, and providing motivation and meaningful direction;
 Developing and performance managing team members so that they can reach their full
potential, benefiting both the business and themselves;
 Planning and scheduling competing priorities and workloads to maximise productivity, and
create and maintain optimum business efficiency;
 Demonstrating outstanding interpersonal skills which enable me to successfully communicate
and negotiate with people from all walks of life.
Over the years I have established personal credibility and demonstrated competence by
successfully leading and managing teams and projects, with superior performance and
outstanding results.

2.
ADELE GISMONDI
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EDUCATION
2013
2012
2012
2011
2011
Dr Doug McKenzie‐Mohr Community‐Based Social Marketing
AIM Marketing Management
IAP2 Certificate in Public Participation Training
Challenger Tafe Certificate Irrigation Efficiency Course
Challenger Tafe Provide Information on Plants & Culture (Cert III Hort.)
2010 Curtin Uni Certificate Water Efficiency Auditing
2008 – 2009 Curtin Uni Management Essentials (Water Corporation)
2008 Murdoch Uni Certificate Water Auditing and Water Conservation
2005 – 2006 UWA Advanced Diploma Leadership & Management
2004
2002 – 2003
S/East Metro College National OHS Competencies for Supervisors
Modal Diploma of Business (Frontline Management)
2000
1999
CBS Strategic Management
Interim Technology Project Management
MEMBERSHIPS
YWCA
(Volunteer Run NFP
Org.)
July 2004 to present – Member of Young Women’s Christian Association Perth (YWCA)
Sept 2004 to Nov 2007 & 30 Oct 2009 to Present – Director YWCA
2011 to 2012 – Treasurer
2006 & 2007 – Co‐Vice President YWCA
http://ywcaperth.com.au/
The YWCA is one of the world’s oldest and largest women’s organisations represented in 122 countries, with a
global outreach of 25 million worldwide. For almost 146 years the YWCA has been in the business of securing
women's rights around the world. Strengthened by diversity the YWCA draws together members who strive to
create opportunities for growth, leadership and empowerment in order to attain a common vision: peace, justice,
freedom and dignity for all people.
In Australia, the YWCA is represented in all States and Territories, and delivers services to more than a quarter of a
million women, men and children each year across Australia, whether it is a housing program, women’s leadership
program, Encore (the after breast cancer exercise program), after school hours care or holiday program,
employment and training, or a health and well‐being program. We have been here in Perth since 1920 making this
our 96th year of providing services to the West Australian community and creating opportunities for women and
girls to achieve their full potential.
REFEREES
David Juers
Manager Customer & Industry Partnerships
Water Corporation
Ph: 9420 3818 or 0419 192 442
david.juers@watercorporation.com.au
Karen Willis
Manager Customer Strategy & Engagement
Water Corporation
Ph: 9420‐2024 or 0413 887 580
karen.willis@watercorporation.com.au
If required Work History prior to 2004 can be supplied upon request.

3. ADELE GISMONDI
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Water Corporation
1 January 2015 to Present Manager Strategic Relations – Level 7
30 June 2009 to 31 December 2014 Waterwise Programs Manager – Level 7
April 2006 to 30 June 2009 Water Efficiency Project Manager – Level 6
Key Responsibilities: Achievements:
 Initiate and manage the development and
implementation of water use efficiency initiatives with a
particular focus on marketing and stakeholder
relationships in accordance with Corporation objectives;
o Develop partnerships and relationships with key
internal and external stakeholders relating to the
delivery of water efficiency initiatives
o Identify and develop initiatives to influence
community behaviour relating to reduced water use
o Provide leadership and support to communication
programs directed at water conservation
o Project manage and undertake the development,
implementation and coordination of water
efficiency and demand management programs
o Management of special events, functions, displays
and exhibitions associated with water efficiency
 Work collaboratively within the Corporation to develop
partnerships with government, industry and the
community to;
o Research and develop sustainable demand
reduction investment opportunities for the
Corporation, industry and government
o Provide and facilitate specialised water efficiency
knowledge across the Corporation and to key
stakeholders and industry groups
o Manage the development and integration of
strategies, policies and guidelines for sustainable
Water Efficiency initiatives and support their
implementation within the Corporation and
community
 Accountable for financial and business performance of
the section, including operating costs, efficient use of
resources and meeting performance targets/objectives;
o Establish and manage contracts and sponsorship
agreements with suppliers and stakeholders to
procure services to successfully deliver water
efficiency projects on time and on budget
o Optimise the management, development and
deployment of people to ensure the team is
effective and has the capability to deliver required
business outcomes, whilst continuously developing
and improving
 Under my management of the
Corporation’s suite of Waterwise
Programs the number of Programs
available, participation of industry groups
within the programs and public use and
support of the programs has increased
significantly. I have achieved this by
effectively building on the Programs’
branding, making it a sought after
recognition of excellence in the field of
water efficiency, and its credibility
something much desired by consumers
and industry stakeholders.
 I was responsible for developing,
implementing and managing the joint
Water Corporation and Department of
Water Waterwise Council Program for
local government agencies. The aim of
the Program is to build a co‐operative
working relationship with local
governments to promote sound water
management and improve water use
efficiency in local government and their
communities.
There are currently 48 councils statewide
participating in the program and 28
metropolitan and regional councils
endorsed. In the longer term this program
will enable the realisation of significant
sustainable water savings throughout WA
for future generations.
 My section manages the Waterwise Office
Program, which we developed in
partnership with the Property Council of
Australia and the City of Perth to drive
improvements in water use in large
commercial office buildings in the Perth
metropolitan area. The program
demonstrates innovation by being the first
in Australia where a water utility has
partnered with the capital city local
government and peak industry group to
deliver mutual water saving objectives.
Since it was launched in 2013 participants
in the program are estimated to have
made water savings in the order of 66
million litres per annum.

4. ADELE GISMONDI
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Water Corporation
January 2004 to April 2006 Project and Team Leader Waterwise Rebate Program – Level 6
Key Responsibilities: Achievements:
 As the centre of expertise and key contact person for the
Waterwise Rebate Program regularly communicating and
consulting with major stakeholders, including the
Premier’s Office, State Water Council, and key industry
and customer groups; Water Services Association of
Australia, Master Plumbers Assoc., Health Dept.,
Manufacturers, Retailers, Plumbers, Water Corporation
managers and staff and the general public
 Preparing, analysing and presenting all Waterwise
Program Reporting to major stakeholders for review and
comment, including collating and analysing Waterwise
data, benchmarking programs and customer contacts,
and identifying customer and industry trends
 Identifying opportunities for improvement and
developing and implementing business change initiatives
aligned to the Corporation’s strategic and business
direction, to optimise performance and increase business
efficiency and customer service levels
 Developing and implementing Waterwise Rebate Program
strategies, risk management and contingency plans, and
long and short term section business plans for the
Waterwise Rebate Team
 Leading a team responsible for delivering the highest
level of customer service, while monitoring its financial
and business performance to meet the Team’s
performance targets and objectives, and deliver the
business outcomes of the Section, Customer Centre,
Water Corporation and State Government
 Developing and reviewing Performance Agreements for
19 team members, ensuring core business competencies
of team members are developed, as well as structuring,
designing and delivering training for new and existing
staff on Waterwise processes
 Researching, analysing and developing policies, guidelines
and standards for Waterwise processes, as well as
ensuring compliance with all policies, procedures and
legislative requirements
 Acting as key focal point of reference for customers and
staff with contentious or complex queries related to the
interpretation and application of the Rebate Program
policies and legislation
 Managing the Waterwise Rebate and Waterwise
Plumbers database administration functions, updating of
websites and requesting and preparing systems change
requests and enhancements
 I enhanced the Waterwise Rebate
database and created and implemented
new standards to increase data integrity
and rationalise processing, expand
functionality and usability, and improve
customer service. I also streamlined
procedures and multi‐skilled staff to
maximise productivity and increase job
satisfaction. When we were audited by
the Auditor General’s Office, despite six
weeks scrutiny, no opportunities for
improvement were identified and we
passed with flying colours.
 In 2005 I influenced major stakeholders
to accept a proposal to incorporate the
existing Waterwise database within the
Corporation’s Grange system by
identifying a number of business and
customer service benefits. I then worked
closely with the Business Analysts to
ensure that the enhancement was
implemented seamlessly and
successfully.
 I researched and prepared a strategic
submission for the Climate Response
Manager and Water Efficiency Planner
to present to the State Water Council,
recommending a suite of new products
and improved terms and conditions, for
the extension of the Program from 1 July
2005 to 30 June 2007.
 I worked very closely with the Water
Efficiency Planner to manage key
stakeholders and industry
representatives impacted by the
introduction of the Federal
Government’s new Water Efficiency
Labelling Scheme (WELS), which took
effect for a number of Waterwise
rebateable products from 1 July 2006, to
ensure all parties are across the issues
identified and working together to
facilitate a smooth transition.