Covered Letter Dear Sir/Madam, Please find attached a copy of my CV for your consideration. I am an excellent candidate for this vacancy as it closely matches my skills and proficient. A professional with years of experience gained in the blue chip market, cooperate organisation and Public sector of the NHS. Proven ability to consistently deliver results with good customer service records in the technical support, helpdesk, Configuration, Transformation, Testing, Implementation, Optimization, Training, Agile (Scrum, Jira), GDPR Compliance and various Project environments. Ability to rapidly accommodate various concepts within short time frames to achieve on time success within the agreed service level. A strong team player who enjoys working as part of a team and can work independently when the need arises, leader by example, driven by a personal passion for excellence and professional loyalty. Furthermore have the ability to adapt to new technology, working environments and always willing to learn fast and accept correction in good faith with first class communication skills. I look forward to hearing from you. Yours faithfully, Adefemi Adesemowo 07940011993

1. M R A D E F E M I A D E D O K U N A D E S E M O W O
429 Howlands, Welwyn Garden City, Hertfordshire.
Contact: 07940011993
adefemiadesemowo@yahoo.com
PROFILE
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A professional with over 8 years of experience gained in the Blue Chip organisation and Public sector. Proven
ability to consistently deliver results with good customer centric, technical support, helpdesk, Configuration,
Transformation, Testing, Implementation, GDPR compliance and various Project environments. Ability to
rapidly accommodate various concepts within short time frames to achieve success within the agreed service
level. A strong team player who enjoys working in collaborative environments but can work independently
when required. Leader by example, driven by a personal passion for excellence and professional loyalty. I also
have the ability to adapt to new technologies and working environments however always willing to learn fast
and accept correction in good faith with first class communication skills.
EXPERIENCE
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January 2018 – Till Present – NHS East and North Hertfordshire CCG
Project Manager/ Business Change Analyst
 In this role I assessed current state, analyse stated requirements of stakeholders and accurately defines
business need within specified scope of the clinical application systemneeded.
 Furthermore, involve in Business Analysis Planning and Monitoring using Agile methodology (Design,
Build and Integration) to implement the Go live within the six localities under the directive of NHS
England to provide Extended Access GP care.
 Leading the Business Change Project for the Extended Access implantation of East and North Herts
CCG as well as managing the planning and reporting of this programme/project for the CCG
commissioners in a cohesive way.
 Using Jira Scrum board to stay focused on delivering iterative, incremental value, as fast as possible,
with customizable dash broad for Roadmap and Reporting with the team and stakeholders.
 Ensuring that clinical applications “Systmone” and “Emis” meet requirements of the business and that
the current business processes allow for best data recording, supporting clinical care, operational
reporting, GDPR compliance and income recovery.
 Implementing a continuous improvement culture to embed and sustain any service improvements made
through organisational development and appropriate tools and techniques for the Extended Access
project.
 Experience of consulting activities and techniques including facilitating stakeholder groups.
 To jointly formulate an effective and viable business plan for the CCG and the GP Localities ensuring
that it conforms to the overall strategy of the Trust core valve and meets with national best practice.
October2017 – December2017 – Egton Medical Information Systems
Product Support for EMIS Web in Lewisham & Wandsworth
 Establishing and maintaining EMIS systems and processes which enable the GP Surgeries to work in
an organized, efficient and effective manner.
 Monitoring and co-ordinating EMIS requests from and responses to a range of internal and external
quires including installation, testing,configuration and field support to all GP practices in Lewisham
and Wandsworth
 Supporting the development of briefings, reports and presentations from Egton EMIS to the
Surgeries’ in Lewisham and Wandsworth.
 Organizing and ensuring the efficient administration of escalations, including providing business
support and follow up actions to all GP practices.
 To deliver a customer-focussed,professionalIT support service for the GP Surgeries in Lewisham
and Wandsworth.
March 2017 – Present – Studying for Agile Project Management with Scrum, Kanban and Jira
October 2015 – October 2016 Central and North West London NHS Foundation Trust – Camden
Business Analyst
 Working closely with other Senior Project Managers to define the configuration requirements, create
the SystmOne units for Mental Health, Community Health and lead the testing.
 Provide support to various departmental heads on implementation of service redesign which
demonstrates measurable improvements and improves KPI.
 Provide updates with both the Trust Directors and Project Board and communication to services within
the trust as required about tasks and changes implemented by TPP within Systmone.
 Engage and provide end user support alongside training as part of the SystmOne Mental Health and
Community Health Help Desk when necessary.

2.  Work as a Clinical Business Analyst person to Review and develop care pathways in line with
achieving organisations ambitions and strategy on Mental Health and Community Health within
Systmone for the trust.
 Configuration Management and Optimization support on Systmone; (i.e. Building of Rotas, Caseloads,
Assessment Templates, Letter Templates, Care plan Templates, Questioner Templates, FP10
Prescriptions, EPS on Systmone, Users Permission access, Diary Access for users and Archive users
who have left the trust).
September 2012 – October 2015 Central and North West London NHS Foundation Trust- Camden
Business Analyst /Project Manager
• As a Business Analyst I ensure the smooth running of projects on RIO R1 and R2 to see a successful
conclusion.
• To manage team of data Checkers
• Completed work packages assigned by Project managers or leads within the agreed time frame
• Working closely with LPFIT, CFH and BT on Request for Change issues including logical deletion
request, Refresh of Vanilla Rig, Training Rig, UAT, EUVT, NHS Number Removal Request and Data
Changes for the Trust for RIO Clients.
• To understand the data checking process as detailed in the data checking guides/policies.
• Created AS-IS and TO-BE Process maps from the data that has been collected from some services
• To follow robust project management methodologies including project definition, timescales,
monitoring of financial and non-financial benefits, risk, governance, reporting and communication on
RIO R1 and RIO R2 for the trust.
• To raise and track data checking issues using the required contact tracking tools/triage forms.
March 2012 – September 2012 Berkshire NHS Foundation Trust
RIO Business Analyst
• RiO implementation proof-of-concept, user/systemacceptance testing and rollout for RiO R1.
• Trained existing users and new starters on RiO R1. how best to work around on RIO to their service
providers within the Trust.
• Local configuration modelling to support the evolving needs of services within the Trust.
• As a Business Analyst I develop and tailor training sessions to meet the needs and requirements of
trust employees for RIO R1 on both Mental Health and Community Health.
• Process mapping of mental health services among the Teams, Sectors and Clinics on RIO.
• As a Business Analyst conduct floor walking, face-to-face individual and group training sessions for
both Mental Health and Community Health users on RIO R1 within the trust.
January 2012 – February 2012 Brent and Harrow NHS Trust
Registration Authority Agent
• Accepting applications for Smartcards from staffs of the Trust and the Pharmacist.
• Verifying identification information with the user.
• Issuing Smartcards to the Trust staffs and Pharmacists in regard of Electronics Prescribing system(EPS
2) and assisting the RA Manager with compliance audits.
• Reissuing lost or stolen Smartcards to staffs and the Pharmacists.
• Revocations of access and terminations of the use of Smartcards.
October 2011 – December 2011 Berkshire NHS Foundation Trust
RIO Transformation/System Analyst
• Work with existing teams within three Sectors of the Berkshire NHS Trust which are NHS Berkshire
West (Mental Health), Berkshire HealthCare NHS Foundation Trust (Mental Health) and NHS
Berkshire East (Community Health), understand what they do and how they fit into the broader picture
and leverage their skills and knowledge in the most efficient way with the RIO Application.
• Able to escalate concerns, outstanding decisions, issues, risks and dependencies concisely but with all
required information re impacts from the three sectors providers within Berkshire NHS Trust.
• Experienced in problem solving, getting to the root cause of system faults and able to suggest options
to fix, including associated impacts and ramifications for End users on RIO both within V5 and V6 (R1
Release) in the Trust.
June 2011 – September 2011 Camden and Islington NHS Foundation Trust
RIO Clinical/Service Desk Analyst
• Work as part of the IT/RIO Service Desk team to provide a high level of customer service, satisfaction
and technical support for all RIO users within Trust on R1 go live has the first
Trust in the UK for RIO V6 (R1 Release).
• Using remote access tools,(Dameware) to detect, diagnose and where possible resolve a high level of
RIO issues and service requests remotely therefore reducing the requirement to travel to site and
subsequently increase efficiency within the Trust.
• Diagnosing and troubleshooting 1st and 2nd line support calls
• Monitor the Service Desk mailbox and call queue, responding to queries as appropriate
in a timely and efficient manner. Assist with various other admin duties such as Testing with BT testers
on the new release before go live date.

3. April 2011 – June 2011 Avon & Wiltshire Mental Health Partnership NHS Trust
RIO Support Analyst
• As a RiO Support analyst I support the day-to-day administration of the MHISRiO V5 system
including investigating and resolving user problems using knowledgeexperience of clinical process
and practices.
• Ensuring all information required for local system configuration and ongoing support is collated and
maintained, and that the initial local systemconfiguration and set-up is completed.
• Created over1700+ newusers RiO V5 accounts,Referrals,CPA and synchronizes themonto RIO.
December 2008 – April 2011 SOUTHWARKPRIMARY CARE TRUST
IT Service Desk Analyst/ Facilitator Analyst
July 2008 – November 2008 WANDSWORTH PRIMARY CARE TRUST
IT Support Engineer Working at Queen Mary’s Hospital, Roehampton.
April 2008 – July 2008 ROYAL FREE HAMSPTEAD HOSPITAL NHS TRUST
IT Support Engineer
March 2008 – April 2008 THE ROYAL MARSDEN NHS FOUNDATION TRUST
Network/Desktop Support Analyst
December 2005 – March 2008 EASY GSOLUTIONS LTD
1st Line/Helpdesk Support Analyst
TECHNICAL SKILLS
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Operating System: Windows 7, with Application Software: (Microsoft) Word, Excel, Visio 2007 & 2010,
Access (97, 2000, XP, 2003, 2007, 2010) 2000/2003, & 2007 HP, MAC OS,
Apple Ipad (1 & 2), Cisco WebEx, Compaq & Dell support computer experience.
Tools: Remedy, Touch paper, Dame Ware, Active Directory, Live Sostenuto,LanDesk,
Support works (Hornbill Core Services), ESR, Novell, ServiceNow, HP Openview,
Televantage, ViewPoint, ADASTRA, Trello, GHOST Image and Agile Jira Software.
Abilities: Good telephone manners, Able to read and Write Clearly, Hard Working, time
conscious,Flexible working hours,Enthusiastic and Knowledge of National NHS
applications and Troubleshooting such as; NHS Mail, RIO, EPR, Cerner Millennium,
ESR, EPR, Registration Authority Agent (RA), PAS, SCR Facilitator, EMIS WEB,
Choose & Book, Lorenzo, Jade, Systmone (Community and Mental Health).
OTHER TECHNICAL SKILLS
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•Knowledge of Testing Execution.
•Ability to work accord to deadline.
•Ability to work alone or as part of a team as appropriate
•Ability to remain calm and good humoured underpressure
•Ability to generally limit to simple Customer Relationship Management (CRM) solutions which
focused on monitoring and recording interactions & communications.
•Ability to work with a wide range of people with different skills and needs
•Ability to start and finish a Project using the life cycle method of PRINCE 2
•Knowledge of Health and Safety regulations
•Ability to use both Agile Kanban and Agile Scrum project management tools.
CERTIFICATION
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Customer Due Diligence (CDD) Customer Satisfaction
Know Your Customer (KYC) Customer Satisfaction
Systmone Certified Analyst (TPP) Mental Health & Community Health
System Admin Training SANT (RIO R2) CSE/BT
Train The Trainer TTT (RIO R2) CSE/BT
Microsoft Certified Professional MCP
IT Service Management Foundation ITIL
Assertiveness and Confidence Skills4U
HOBBIES
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Passion for Theatre shows and performing arts, Football, Making Friends, Interest in constructive and
progressive researches.
EDUCATION
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Lagos State University, Nigeria 1998 - 2002
• Bsc. (Hons.) Marketing Management 2:2
REFERENCES ARE AVAILABLE ON REQUEST