IQUAL project presentation "Improving quality of public management through applicationof the CAF model in Russian Federation, Kyrgyzstan, Czech Republic and Slovenia" ITC-ILO Turin, 3-6 June 2009

1. Improving quality of public
management through application
of the model in Russian
Federation, Kyrgyzstan, Czech
Republic and Slovenia
UNDP RCPAR
training for network
members - National
Coordinators and
Focal Points Turin, 3-6 June 2009
 Multi-country initiative
Dr. Dmitry MASLOV
Director of the Scientific Centre
for Benchmarking and Excellence
Ivanovo State Power University (ISPU)
Russian Federation
IQUAL:

2. IQUAL
Multi-country initiative
Partner countries:
 Russian Federation (initiator)
 Kyrgyzstan
 Czech Republic
 Slovenia

3. IQUAL
Multi-country initiative
Russian Federation (initiator):
 ISPU Scientific Centre for Benchmarking and
Excellence (RCPAR UNDP Focal Point)
 Russian Organization for Quality, Regional
Committee for Quality in State and Local
Governments (EIPA National partner on CAF
development)
 Government of the Ivanovo Region (target
group for CAF deployment, engaged in CAF
movement since 2006)
Participants’ details:

4. IQUAL
Multi-country initiative
Kyrgyzstan:
 Administration of the President of Kyrgyzstan,
Public Administration Department, State and
Local Government Sector
Czech Republic:
 Ministry of the Interior, Department of Regulatory
Reform and Public Administration Quality
Slovenia:
 Ministry of Public Administration
Participants’ details:

5. Main objective:
 Enhance effectiveness of PA reforms
by introducing/developing Total Quality
Management (TQM) principles and
models, in particular, the Common
Assessment Framework (CAF)
IQUAL
Multi-country initiative

6. Intended main outcome:
 Russian Federation, Kyrgyzstan,
Czech Republic and Slovenia have
enhanced their capacities to deploy
quality management in Public
Administration through better
understanding of the CAF model
IQUAL
Multi-country initiative

7. Intended specific outcomes:
 Russian Federation: grow up CAF from
regional initiative to federal level programme
 Kyrgyzstan: introduce CAF for Public
Administration representatives and officials
 Czech Republic: analyze impact and
benchmark previous results of CAF
deployment
 Slovenia: integrate CAF in the Slovenia’s
Development Strategy
IQUAL
Multi-country initiative

8. Intended outputs:
 Output 1: Assessment of the impact of
CAF and the analysis of its previous
usage in Czech Republic
 Output 2: Further promotion of CAF
within Slovenia’s Development Strategy
as an efficient and less costly tool for
systematically raising the quality of the
public administration’s services
IQUAL
Multi-country initiative

9. Intended outputs:
 Output 3: Basis for further CAF
development and dissemination of
project findings
 Output 4: Relevant staff in Russia and
Kyrgyzstan gets acquainted with the
CAF model
IQUAL
Multi-country initiative

10. Intended outputs:
 Output 5: Senior CAF practitioners
increase their competence in CAF
through sharing good practice,
exchanging new ideas and
knowledge, and set sustainable
contacts for further bench-learning
and collaboration
IQUAL
Multi-country initiative

11. IQUAL
Multi-country initiative
Timeline:
 September 2009 – December 2009

12. Action lines:
 Action line 1: Bench-learning visits to the
EU countries (initial meeting in Greece,
study visit in Czech Republic,
consultative workshop in Slovenia)
 Action line 2: Good practice sharing and
conference participation/presentation
(International Forum in Russia, CAF
user’s event in Romania, final project
conference in Russia)
IQUAL
Multi-country initiative

13. Action lines:
 Action line 3: CAF training in Kyrgyzstan
(introductory workshop for potential CAF
users delivered by EIPA experts and CAF
good practice holders)
 Action line 4: Dissemination of CAF
good practice, project sustainability and
follow up (multi-language web-site, CAF
good practice book, media support,
RCPAR CAF CoP)
IQUAL
Multi-country initiative

14. Question:
 How we came up with the proposal?
IQUAL
Multi-country initiative

15. Answer:
IQUAL
Multi-country initiative
 Fields of interest: TQM models (Baldrige,
EFQM etc.), Self-Assessment, Benchmarking
 CAF Model and collaboration with the EIPA
CAF Resource Center and Russian
Organization for Quality
 The concept of Effectiveness Assessment
Systems for Public Administrations “Effective
Public Service” (EPUS)

16. Question:
 How we built partnership?
IQUAL
Multi-country initiative

17. Answer:
IQUAL
Multi-country initiative
 RCPAR Network, Advisory Board
 EIPA CAF Resource Centre
 Personal contacts
Building partnerships:
Finalizing Proposal:
 RCPAR Network facilitator
 Contact persons in partner countries

18. IQUAL
Multi-country initiative

19. Question:
 What major lessons learnt from that
process?
IQUAL
Multi-country initiative

20. Answer:
IQUAL
Multi-country initiative
 Separate subgroup for each initiative
at the RCPAR workspace allows
communicate project better
 Initiative Acronym helps to
communicate project and disseminate
project outcomes

21. Thanks for your attention!
 Dmitry Maslov
 IQUAL Project initiator/coordinator
 ISPU Scientific Centre for Benchmarking
and Excellence, Russian Federation
 maslow@bk.ru
 tel./fax +7(4932)41-37-73
IQUAL
Multi-country initiative