1. Excellence Models
for Managing Quality
in Russian Higher Education
by Dmitry Maslov
Ivanovo State Power University (Russia)
The 9th Slovene National Quality Conference
Good Practices in Slovene Public Administration
21 October 2009, Brdo, Slovenia

2. Quality management
came into agenda in Russia
1990 2000 2010

3. Quality Award of the Government
of the Russian Federation was launched
1990 2000 2010
1996

4. The Model of Quality Award of the
Government of the Russian Federation

5. What was the role of Universities?
i) Provide channels for new management
theories from abroad
ii) Deploy business methods for managing
university

6. Private Sector
Business Methods & Models
Public Sector
management
management

7. Key Quality Management Models
those were introduced in HE
i) TQM
ii) ISO 9000 series
iii) Quality Awards Models

8. Moscow Institute of Steel and Alloys
won the Government Quality Award
1990 2000 2010

9. Quality Award for Higher Education
was launched by the Ministry of
Education
1990 2000 2010

10. The Model of Quality Award for
Higher Education

11. First Year of the Quality Award for HE
1990 2000 2010
2001

12. Russia entered Bologna process
1990 2000 2010
2003

13. Quality Assurance officially came
into Russian HE agenda
1990 2000 2010
2004

14. Indicator “Efficiency of the
Interuniversity System of Quality
Assurance” integrated into accreditation
criteria for HE institutions
1990 2000 2010
2005

15. Common Quality Assurance
Framework for Further and Higher
Education was developed
1990 2000 2010
2005

16. The Model for Self-Assessment within
Common Quality Assurance Framework
for Further and Higher Education

17. The EFQM Excellence Model
was introduced in Russia
1990 2000 2010
2005

18. The EFQM Excellence Model

19. Excellence Models used by
Russian Universities:
i) Model of Quality Award of the
Government of the Russian Federation
ii) Model of Quality Award for Higher
Education
iii) SA Model of Common Quality
Assurance Framework for F&HE
iv) EFQM Excellence Model

20. Recognition
i) Five Organizations form the Educational
Sphere won the Quality Award of the
Government of the Russian Federation
ii) Five university proved EFQM C2E level
iii) Six university proved EFQM R4E level
iv) Stavropol State Agrarian University
became a finalist of the EFQM Excellence
Award (2008)

21. Driving Forces of Quality Movement
in Higher Education
(middle 1990th - beginning of 2000th)
i) Internal motivation of universities
leaders to learn and introduce new
models of management
ii) New challenges and waiting for
changes and improvements
iii) Understanding that quality is a very
important issue for today and for future

22. Driving Forces of Quality Movement
in Higher Education
(last 5 years)
i) External requirements to introduce
quality management into university
management
ii) Development of the market of
educational services and increasing
level of competition between
universities

23. Key Problems
i) Balance between managing quality for
real improvements and getting certificate
for ministry’s bosses
ii) Measurments for indicator “Efficiency
of the interuniversity system of quality
assurance” within the set of accreditation
criteria are not clear and transparent
iii) Variety of Excellence Models

24. Thank you
Dmitry Maslov
Ivanovo State Power University
Scientific Centre for Benchmarking and Excellence
maslow@bk.ru