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Acumen: ARI presentation
- 1. Team Gitlab Business Analysts: Christopher Sidorchuck, Khanh Tran, Abhishek Singh, Joseph Cunningham Project Managers: Kazi Ahmed, Linh Dang, Megan Rolfes ACUMEN
- 3. OBJECTIVES
- 4. Naomi Gallagher David Spencer Jake Cooper PERSONAS
- 5. Naomi Gallagher Remarketing Sales Representative Charlotte, NC Age: 38 Education: Bachelors In Marketing with a minor in MIS from Temple University Income: $65,000 Hobbies: Spend time with family. Family: Married, 3 children “There is no time to call every client! I need an organized way to manage vehicles sales and notifying clients with their vehicle status update.”
- 6. Account Administrator Carteret, NJ Age: 37 Education: Bachelors in Computer Science and minor in Finance from University of Pennsylvania Income: $58,000 Hobbies: Painting, Hiking, Chess Family: Single “ Technology is a tool but the talent who utilize it makes the difference.” David Spencer
- 7. Creditor Manager at Bank of America Charlotte, NC Age: 51 Education: Has a Masters in Risk Management from Duke University Income: $70,000 Hobbies: Fishing, Hunting, Camping and reading books. Family: Single, One child Jake Cooper “I am very busy managing my branch, I need a quick and easy way to sell and see the status of my vehicles.”
- 8. Let’s Check Out ACUMEN
- 10. RESOURCES ALLOCATION Hourly Cost Cost Development 2 Developers @ 121 1 Project Manager @ 45 Developers @ $56/hour Project Manager @ $30/hour $14,902 Testing 1 Quality Assurance Specialist @ 55 Quality Assurance Specialist @ $27/hour $1,485 Other Contingency (Risk) @ 83 Risk Analysis @ $33/hour $2,739 Chatbot Outsource Installation $15,000 $15,000 Total $34,126 Development Testing Other
Editor's Notes
- Acumen: Insight, ability to make quick judgement
- Digital Information Management -Manual status/record keeping - due to the manual intensive labor, which causes downtime -Communication -user experience -Inefficiency -interrupt daily operation which lowers productivity among employee
- 4 key objectives are Digitalization - Digitize the process to add efficiency and competitive value Speed - Increase speed for individual tasks through digitization and organization. Our solution will make all relevant information available in one place to be viewed and updated when appropriate. Productivity - Built upon digitization and supporting speed, productivity will be significantly increased by our solution. Our solution will allow 1 sales rep to manage as many as 200 clients. User Experience - User experience is our end goal. Our solution will deliver a easy to use communication tool for our users. Users will be able to add vehicles, track vehicle status and update information all in one place. ACUMEN will also allow external and internal users communicate easily. End objective/goal is reach the highest customer satisfaction
- Personas Naomi Gallagher: Remarketing Sales Representative David Spencer: Account Administrator Jake Cooper: Creditor Manager at Bank of America
- Naomi Gallagher (ARI SALES REP): She manages the vehicles sales and status update Help clients with all their inquires and problems. Remarketing Sales Representative Charlotte, NC Age: 38 Education: Bachelors In Marketing with a minor in MIS from Temple University Income: $65,000 Hobbies: Spend time with family. Family: Married, 3 children
- DAVID SPENCER (Account Administrator): He takes care of the portal internal system, users access/creation and payment process for clients Account Administrator Carteret, NJ Age: 37 Education: Bachelors in Computer Science and minor in Finance from University of Pennsylvania Income: $58,000 Hobbies: Painting, Hiking, Chess Family: Single
- JAKE COOPER (CLIENT): Jake represents the client in this prototype. He needs a fast and efficient way of remarketing his vehicles and checking the status of vehicles. Creditor Manager at Bank of America Charlotte, NC Age: 51 Education: Has a Masters in Risk Management from Duke University Income: $70,000 Hobbies: Fishing, Hunting, Camping and reading books. Family: Single, One child
- https://www.youtube.com/watch?v=vZ-ICvun4Qg&feature=youtu.be
- Key benefits of our solution are: Organization Accessibility Communication These key benefits allows for better connectivity between ARI and clients by providing a communication tool (Chat function). The new portal reduce the manual workload that ARI’s employee have to do by making providing as much automation as possible through vehicle status update and alerts. Improve speed and productivity for Naomi Gallagher (ARI sales rep) by staying organized due to everything being digitalize. Naomi can check updates and manage all vehicle sales without having to bother with emails or phone calls. Improve communication between Jake Cooper (client) and Naomi Gallagher (ARI sales rep) with the integrate status bar and chat function Every stakeholders Naomi (Sales Rep), David (Account Admin) & Jake (Client) will all have easy accessibility and transparency to all documents vehicles life cycle within their fingertips by logging into the portal,
- The cost to build and maintain the new portal Time frame Maintenance