Learn how Johns Hopkins University unified contract management and sourcing by implementing Contractflow on their existing ServiceNow instance. https://aavenir.com/case-study/johns-hopkins-university-unified-contract-management-with-sourcing-on-servicenow/

1. Unified Contract Management with Sourcing
on ServiceNow
Delivering The Future of Work

2. 2
REGION: North America
About Customer
Johns Hopkins University (JHU), America’s first research university founded in 1876
and ranked 12 in World University Rankings 2021, is home to nine world-class
academic divisions working together.
INDUSTRY: Education EMPLOYEES: 26,000+

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title style
3
Contract Management Challenges
With 5000-6000 active contracts, it was
easy to lose track of contract status, and
frustrating for procurement teams, who
were raring to go ahead with the
agreement.
With 5000-6000 active contracts, it was easy
to lose track of contract status, and frustrating
for procurement teams, who were raring to go
ahead with the agreement.

4. 4
Slow Contract Turnaround time
Multiple email exchanges between
stakeholders regarding contract
requests, reviews, approvals, and
signatures slowed down contract
turnaround time

5. Ad-hoc Purchase Requisition
Due to slow contract turnaround
time ad-hoc purchase requisition
happened with no vendor contract in
place

6. 6
No Real-time Visibility
All contract requests and approvals
were tracked manually in spreadsheets.
Thus, JHU had no real-time visibility on
the status of contracts.

7. Aavenir Solution
Ideal Solution

8. AI Capabilities
● JHU was excited about the AI
capabilities of Contractflow to
auto-capture useful metadata from 3rd
party contracts.
● The smart suggestion feature enhances
self-service contracting and ensures
that contract language complies with
university policies and applicable laws.

9. Frictionless Contract Approval Workflow
Aavenir’s easy to use workflow interface
enhanced collaboration between internal
stakeholders and vendors while creating,
reviewing, negotiating, and signing
contracts.

10. Contract Analytics
Using dashboards and reports, JHU
was able to track deliverables, monitor
KPIs of contract processes, identify
contracts in approval or sent for
signing.

11. Enabling Self-service Contracts
● Using Contractflow, JHU was able to
handle 30+ different types of contracts.
● They could set up a clause library and
20-50 contract templates to enable
self-service contracting on ServiceNow
within few days.

13. Unified Source-to-Contract Experience
● Extended ServiceNow capabilities to
centralize sourcing requests and
contract lifecycle.
● This also increased ROI by
leveraging existing subject matter
experts, IT support, security, and
other resources from a ServiceNow
perspective.

14. ● JHU is expecting significant
reduction in costs and by eliminating
hundreds of rogue purchases per
year
● By ensuring that contracts are in
place, exposure to risks reduces,
and also provides better negotiating
power.
Better Control of Purchasing Processes

15. Faster Contract Turnaround
It would take weeks to review and
negotiate contracts internally before
Aavenir, and now it has been reduced
to under 10 days with fewer emails
exchanges.

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title style
“JHU needed an easy-to-use solution that could
centralize contract management and integrate
well with existing systems and procurement
services portal on ServiceNow.
Aavenir Contractflow met all our requirements,
and It’s AI capabilities were true blessings.
Moreover, automated reminders and notifications
during each stage significantly reduce the contract
turnaround time.”
-Matthew Persic
Director of Procurement Operations
at Johns Hopkins University
Customer Speaks

18. Explore Our Resource Library
Watch Webinar
End-to-End Contract
Lifecycle Management,
using AI and Digital
Workflow
Test Drive
Contractflow
E-book - Contract
Management
Analytics
Try Now Download Now

19. Delivering the ‘Future of Work’
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