3. ApTech
– Applied Technology
– It is provides Tech support for
larger firms.
– Founded by Mike Peterson 12
Constant years ago.
4. – Having 55 employees
– It faced almost no
competitors,
– & the growth possibilities
seemed limitless.
Constant
5. Problems.
• But in past 5 years it
experienced slow growth.
• & Diminished Profitability.
Variable
6. Causes Of
Problems.
• More Companies in Market.
• Competition gets tougher.
• Companies requested for
contractors.
Variable
7. Most Affected Area
Computer Graphics Area
Requests For Traditional
Graphics Support Services From
Other Companies Declined Over
20 Percent In the Past Year alone.
8. Set
Objectives
1. To providing a greater degree
of customer service along with
some basic computer support
2. To restructure Computer
graphics unit.
3. Cost Cutting or trying to
reduce down the cost.
9. Implementation
For Customers
services
1.Employ Teresa is potential enough to
bring new customers according to their
degrees and expertise in this area.
2. Employ Grey is potential to negotiate
and bring new customers as well. And
he has professional degree in core
function of the unit.
14. Evaluation Of Rest
Two Employees
• Paul Dougherty
• S: Consistent performance,
• W: Not expert in core functionality and
in customer services as well
• O: Old Employee, Doesn’t worry about
workload.
• T: Semi contributor of his family
15. Evaluation Of Rest
Two Employees
• Shannon Wall:
• S: Professional, Expert, Well Educated
(degree Holder in Core function of unit) &
performance is good.
• W: Disturbed family life
• O: Can Perform very well after
eliminating family problems.
• T: To up bring her child.
24. Causes of
Lay off Paul
Dougherty:
• Average Performance.
• No special expertise.
• No extraordinary dedication.
• No vibrant growth rate shown in his
performance.
25. Q.2 Teresa
Agree
Livingstone
• She has been known to put in 20 hours
of work and it increases office cost.
• To make sure that the work is up-to-
date, works on weekend a lot
• She has been putting too much time
but not working effectively.
26. Q.2 Teresa
Agree
Livingstone
• Her computer graphics skills Are not
strong compare to rest two employs.
• She just meet her performance
expectations through marketing but not by
computer skills which is the core
competency.
27. Q.2 Teresa
Livingstone:
• We have two after her firing to meet with
company’s new set objectives.
– A. Using advance technology in
computer graphics
– B. Better customer services.
28. So, We Agree with the
decision of Meyers to lay off
Paul Dougherty. She took
wise decision.
And Teresa is liable to fired
Second.