apidays Australia 2023 - Platforms, Products, and People: The Power of APIs October 11 & 12, 2023 https://www.apidays.global/australia/ Success Story: MaaS - Cloud-Native Integration 'As A Service' Samrat Seal, Portfolio Product Owner at Telstra Sreeni Thimmareddy, Chapter Lead, Network & Service Orchestration at Telstra ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

1. MashupAPI as a Service (MaaS)
Telstra’s story to offer Integration Platform ‘as a Service’..
• Samrat Seal • Sreeni Thimmareddy

3. General
Page 2 Copyright Telstra©
Background
Operating Model
Platform as a Product: Multi-tenancy, Self-Service and Autonomy
Integration Platform ‘as a Service’
Challenges, Learning and Evolution Opportunities
Introduction to MaaS

4. General
Page 3 Copyright Telstra©
Background
Reusable
Build a reusable platform based on shared
principles and blueprints to offer tools &
enablers for NorthStar Integration
Platform as a Product (as a Service)
Build a managed integration platform
‘as a product’ and offer it ‘as a Service’
model to internal customers
Cloud-native and Multi-tenant
Build-Host-Operate on cloud and offer
multi-tenancy to achieve economy of
scale
Self-service and Autonomy
Following the principles of ‘Platform as
a Product’ offer self-service and
autonomy for onboarded tenancies
Secured and Faster time-to-market
Ensure containerized secured engineering and
DevOps practices along with configuration-based
development to drive faster time-to-market
Review
Assess
Strategy
Lack of common reusable technology blueprint
Lack of ownership
High Operational and maintenance cost
Increase in tech-debts.. etc.

5. General
Page 4 Copyright Telstra©
Introduction to Mashup API as a Service (MaaS)
MaaS (MashupAPI as a Service) is a –
cloud-native, reusable, shared and multi-tenant
strategic platform (as a Service) for Telstra’s internal
consumer entities (Products, applications, systems
etc.)
Offering secured business systems integration
supporting key business functions –
• Payload aggregation
• Protocol Translation, Switching and Mashup
• Asynchronous message processing
• Traffic Segregation
• Database Integration etc.
Through –
dynamic developer experience driving automation,
self-service, multi-tenancy, autonomy and faster-
time-to-market in alignment with Telstra's T25
strategy.
DevOps Practices
ITIL based
Service Management
Faster
Time-to-Market
Cloud-native & Secured
Self-service & Autonomy
Service Catalog based
offering
Platform as a Product
As a Service Offering
MaaS

6. General
Page 5 Copyright Telstra©
Operating Model
 E2E service ownership
 Usecase specific service design and
development
 Life-cycle management of services
built on MaaS
 Manage and own the security of the
services built
 Manage customer/product specific
roadmap and GTM plans
 Manage and maintain service design
& development team
Learn
(L)
Onboard
(O)
Operate
(Op)
L-O-Op Framework
Tenant 1
Tenant 2 Tenant 3
Tenant ‘n’
MaaS Platform
Platform Management, Design Consultation, Support & Training
Service Owner
Platform Owner
 E2E platform ownership
 Platform infrastructure and Life-cycle
management of products deployed
 Manage and own the security and
resiliency of the platform
 Service design guidance and
onboarding consultation including
training
 Product vendor relationship
management
 24x7 platform support
Shared Accountability Model

7. General
Page 6 Copyright Telstra©
Integration Platform ‘as a Service’
Platform Management and Multi-Tenancy Services
Access Control
Tenant Self-service Portal and Admin
Dashboard
Monitoring
Alerts &
Alarms
Logging & Metrics
AWS Hosted Platform
Integration ‘as a Product’ Integration ‘as a Code’
• Configuration driven integration
development using WSO2-Micro Integrator
• Graphical approach
• Low Code / No Code
• Drag and Drop experience
• Rich library of 'Connectors'
• Suits teams with no/less 'development'
experience
• Code First approach using opensource
Ballerina language
• Click and Configure experience
• Suited to implement complex business logic
• Rich library of 'Connectors'
• Suits teams with 'development' experience

8. General
Page 7 Copyright Telstra©
Platform as a Product: Multi-tenancy, Self-service and Autonomy
Code
commit
Trigger
CI Generates
deployment
artefacts
Tenant Plane Platform Plane
Deploy Service
Trigger
CI/CD
WSO2
Repo
MI/Ballerina image
 HA cluster across three availability
zones.
 API driven and Git-Sec-Ops style
deployments.
 Isolated run-time per service
 Version-controlled source and
deployment artefacts
 Self Service Tenant Portal
 Performance Dashboard
Tenant Self-service Portal
Multi-tenancy services
(e.g., NewRelic based Performance Dashboard)

9. General
Page 8 Copyright Telstra©
Challenges, Learning and Evolution Opportunities
 Cultural and process challenges
 Technical Challenges
 Commercial challenges
 Opportunities

10. Thank You
Q&A