apidays Singapore 2023 - Resilience to adaptability through digitisation
April 12 & 13, 2023
Digitalising agreements with data, design & technology
Charlie Loo, Principal Solution Consultant at DocuSign
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6. 5
Systems of
Record
1980s +
ERP | MDM | CRM
Integrated front and back
offices
Systems of
Engagement
2000s +
MarTech | AdTech
Improved customer and
employee engagement
Systems of
Agreement
The next wave
Agreement Cloud
Smarter, Easy, Trusted
agreements, anytime, anywhere
8. IMPACT OF A âFRAGMENTEDâ AGREEMENT JOURNEY 7
60%
of supplier contracts are
renewed automatically
without knowledge of the
buying organisation
Poor Management
Poor Execution
Poor Customer Experience
Inefficient Preparation Process
Source: Gartner Group
9%
46%
of firms believe inefficient,
manual agreement processes
have led to poor customer
experiences.
Source: Forrester
63%
of sales professionals report
needing to rework proposals
and contracts due to human
error and data entry errors
Source: DocuSign
of annual revenue is lost due
to contracting pitfalls, missed
milestones
Source: WorldCC
9. Systems of Agreement
8
PREPARE
Generate, collaborate,
review and negotiate
SIGN
Route to recipients for
endorsement & consent
Retain, retrieve and
report on agreements
MANAGE
Execute on the signed
agreement
ACT
12. 11
ACT
DIGITISATION
DIGITALISATION
Simplify
From stamping âCertified True Copyâ
to sharing the link to the Digital copy
Automate Post-Signature Tasks
Receive real-time signals, connect to downstream
systems and orchestrate agreement execution e.g. set up
renewal reminders, trigger workflows, notify other teams
16. 18
SMARTER
EASIER
TRUSTED
Prepare Sign
Act Manage
IMPROVE
Productivity
REDUCE
Risks
ACCELERATE time-to
Complete
Data Design Technology
Prepare Sign
Manage Act
System of Agreement
18
Modernising
As a result of our paperless initiatives, we have recouped
about 30% of office space over the last 10 years just by
aggressively digitizing our documents.
Abby Hosseini | CIO | Mercury Insurance
Metha Energia increased customer acquisition by 36%,
with 82% of consumers complete the registration (from
previous 50%) in 2 days on a seamless web experience
Metha Energia | Energy Company in Brazil
ANZ telco achieved 20% increase in close rate for in-
store sales, 2 minutes saved per transaction for millions
of in-store purchases, 50 pages saved per agreement
with one digital signing experience
Telco in ANZ
18. 20
Smarter
Easier
Trusted
Future of Digital
Agreements
Applying Data, Design and Technology to
refine the System of Agreement to deliver
Smarter, Easier and Trusted agreements.
The Strategy
Create dynamic agreement
experiences, anytime, anywhere
Remove friction. Keep it simple.
Deliver faster time to value
Enhance security and trust in
every transaction