apidays LIVE India 2022: Accelerating India’s digitisation with APIs May 11 & 12, 2022 Achieving High DevOps Practice Maturity Satish Chandran, Director, DevOps and IT Security at GainCredit ------------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/ Deep dive into the API industry with our reports: https://www.apidays.global/industry-reports/ Subscribe to our global newsletter: https://apidays.typeform.com/to/i1MPEW

1. Achieving HIGH DevOps Maturity
Satish Chandran
Director- DevOps and IT Security
GAIN Credit

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3. What is DevOps?
AWS describes DevOps as the combination of cultural philosophies, practices, and tools that
increases an organization's ability to deliver applications and services at high velocity: evolving and
improving products at a faster pace than organizations using traditional software development and
infrastructure management processes.

4. Gartner’s definition: DevOps is a business-driven approach to deliver solutions using agile methods,
collaboration and automation.
Team Focus on
Business Outcomes
DevOps teams must focus on customer business outcomes, rather than their own individual metrics. The
success of the team and of every individual is assessed by the degree to which the business metrics,
business process requirements and customer needs are being met.
Iterative Product
Creation Process
DevOps builds on agile principles, iterating toward a goal as the primary feature of its philosophy. The
goal is to create and improve a product that delivers revisable business outcomes, rather than to run a
project with deliverables defined upfront.
Continuous
Principal Processes
DevOps organizations are continuously optimizing and experimenting with new processes, tools and
even organizational structures.
Extensive people
collaboration
DevOps doesn't succeed unless all stakeholders have a set of common objectives and trust that their
colleagues "have their backs." This is facilitated through transparent and frequent communications
among relevant team members, with frequent feedback sought and given.
Removing
Constraints from
entire Delivery
Process
DevOps looks at the holistic impact of changes in organization, process and technology to remove as
many constraints as possible from the IT service delivery function.
Using Automation
To deliver at speed (and scale), the DevOps technology framework must be designed primarily for
automated execution, where as much work as possible is performed by programmatic means, with
human intervention only by exception.
Source: Gartner (2017)

5. Value Drivers for DevOps
2%
18%
36%
12%
21%
28%
34%
43%
32%
20%
24%
75%
66%
Other
Lower stress
Improved employee job satisfaction
Improved information security
Improved risk management
Fewer defects
Improved customer satisfaction
Improved release success rates
Faster incident resolution times
Lower costs
Less time wasted firefighting incidents
Faster cycle times
Faster realization of business value
Source: n=95 Gartner Research Circle Members who use DevOps approach
Q06. Which of these outcomes has DevOps created for your organization?
Faster cycles times and realization of business value are the most frequent organizational outcomes from
DevOps
AGILITY
EFFICIENCY
STABILITY
QUALITY
SECURITY
EMPLOYEE
SATISFACTION
Value Drivers

6. Evolution of DevOps Practice
● DevOps has been conceptualized since more
than a decade.
● It can still be considered fairly new as though
many companies have embraced this practice,
they did at different levels and capacities.
● These can be categorised and tagged as
maturity levels depending on the DevOps
practice followed.
Courtesy: State of DevOps 2021 - Puppet

7. Story Time….
PO
Security
PO

8. Is your style of DevOps mature?

9. Clear problem statement, but solutions?
There is no silver bullet, but let us discuss how I saw this addressed in my experience.
TEAM (AND WORK) STRUCTURE MATTERS
SRE
Platform
Engineering
Value
Stream Pods

10. Platform Engineering
What do they do? Can we walk through an example outcome?

11. Moral of the story…
PO
Security

12. Let’s find out using Data Insights

13. Key Performance Indicators
● Time to Market (Ideation to Production Delivery)
● Cycle Time
● Innovation Markers
● Cross Skilled Team
● More quantifiable KPIs as seen in the Value Drivers slide

14. Takeways
● Approx. 75% of the DevOps organizations get stuck at Mid-Maturity. Watch
out for perspectives that hold us back.
● Team Structure & How we organize work matters!
● Scalability & Modularity at the heart of everything you deliver.

15. Thank you!
Open for questions
We are Hiring! Connect with me on LinkedIn.