Stephen Plunkett: ALISS Partnership and Development Manager presentation at University of Edinburgh Business School: 11.05.17 Co-designing ALISS

1. Co-Designing ALISS
University of Edinburgh Business School: 11.05.17
Stephen Plunkett: ALISS Partnership and Development Manager

2. Our Co-design history

3. What we do
ALISS helps people find
and share information
about community
assets, services and
resources that support
health and wellbeing

4. What we are
A service with digital
‘touch points’ that
supports, enables and
relies upon co-
production involving
‘people’, professions,
communities and
organisations.

5. The ALISS service

6. COPE: Create once, publish everywhere!

7. Co-designing ALISS: In the beginning…..

8. Collaborative co-design process facilitated by
Snook and Glasgow School of Art involving:
People living with long-term conditions
Providers of information
We knew we had
something…but we
didn’t know exactly
what…

9. Validation
Co-design helps to validate our
operational approach: can you be
co-produced if you’re not co-
designed?
It helps us evaluate and
understand impact

10. Dimensions of ALISS ‘Value’
Meet the social or economic needs
of citizens/communities
Improve the quality of their life
experience
Create capacity for
citizens/communities to change in
the future
Make Scotland a ‘’better’ society
Increased knowledge about, and access to,
services
Supports better self management;
prevention
Control of knowledge / information
production; Asset based community
development
Value for money (COPE), reveals ‘hidden’
social capital; responsive commissioning

11. Co-design enablers
• (Proper) Agile development
• Robust communication,
connectivity and the ‘build
environments’
• Hack’s and ‘expert’ input
• Salutogenesis – promotes
‘agency’

12. Co-design and coproduction? Yes Please!
A new
National
Service
Directory

13. Co-design: The hard stuff
• Nothing remains static
• Co-design doesn’t mean that
everything will right; but
probably more right than
wrong!
• The co-design approach can
support improvement and
‘refinement’

14. Challenges in our co-design process
• Co-design and simplification
• Technical debt and potentially
longer development time
• Prioritisation
• Saying no, and sometimes
yes!
Negotiation
between value
bases

15. What can you do now?
Sign up as a user on
our Beta site:
https://beta.aliss.org/
Add local resources
and services
Feedback your
experience