1. AHMAD MUSTAQIM MAMAT @ MUKHTAR
H-T.02-U.06, BLOK H
PARCEL 18R12, PRESINT 18,
62150, PUTRAJAYA
016-2214171
ahmad9219@gmail.com
Accomplished, achievement-driven and results-oriented interested in working in
Customer Service or Back-end / Support Unit or Database Management.
PERSONAL PARTICULARS
IC No : 840915-14-6377
Citizenship : Malaysia
Religion : Islam
Date of Birth : 15 September 1984
Place of Birth : Kuala Lumpur
Age : 32 yrs. old
Race : Malay / Islam
Gender : Male
Marital Status : Married
LANGUAGE PROFICIENCY
Language (spoken) : Malay/ English
Language (written) : Malay/ English
Language (reading) : Malay/ English
COMPUTER LITERACY
1. Microsoft Office Word (Intermediate)/ Excel (Advance) / Power Point
2. Database Management System
STRENGHTS
 Strong seven-years background dealing with internal and external customer to
lead customer satisfaction.
 Youthful and yet very mature; willing to learn and grow; Passionate about
achieving a challenging position that allows meaningful contributions to a
business’ success
 Dynamic personality that inspires people to want to work for me
 Persistent and able to work within less supervision
 Excellent computer skills—applications related to MS Office or the Internet

2.  Adept at anything technical in nature as demonstrated by effectively
developing products applied
 Good, interpersonal, planning and communication abilities. Great people with
full of respect
 5 years’ experience in call validation, system defect tracking to comply with
business rules and policy.
WORK EXPERIENCE
 Measat Broadcast Network Sdn Bhd : 2007- Present (Junior Exec.)
 Call Centre Executive (2007-2009)
- Handling all inbound / outbound related with products/technical and
billing enquiries
 Audit Control & Compliance Specialist (2009-Present)
- Under Quality Department. To validate the call and enhance the
process of Contact Center
- To investigate any suspicious or fraud activity done by Contact
Center agent or system defects root cause
 Sekolah Taman Ilmu dan Budi :2006-2007 (Librarian)
 Lembaga Hasil Dalam Negeri :2003-2006 (Clerk/Data Officer)
 Aeon Credit Service :2001-2002 (Collection Officer)
EDUCATION
Sijil Pelajaran Malaysia : 2001 (pass)
ACCOLADES/ACHIEVEMENTS
 Best Team Award :September 2007
 Best Customer Service Officer Award :.Apr,May, June 2008
 Full Attendance Award :Jan, Feb, Mar 2009
 Full Attendance Award :Apr,May, June 2009
 Full Attendance Award :Jul,Aug,Sept 2009
 Full Attendance Award :May, June, July 2010
 Full Attendance Award :Apr,May, June 2009
 Certificate of Achievement from CentriLinc :Microsoft Excel 2007
 Certificate of Achievement from CentriLinc :Microsoft Excel 2010
 Rohaizad Cup Badminton Open 2012 :Champion

3.  Flight Certificate from Sky Venture :Beginner Level
 Best Customer Service Executive Award (Back Office):Sept 2013
 CE Badminton Open 2014 :Champion
REFERENCES
 Shahleesa Yusoff
Senior Associate
Business Planning & Operation
Customer Division
0395436688 ext. 1278
019-2338959
 Raja Khairie Sham
Assistant Vice President
Business Planning & Operation
Customer Division
0395436688
012-3251035
Current Salary: RM3, 420
Expected Salary: RM4, 500