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Smart engagement for smart solutions: innovative methods of involving users in developing ICT for active and healthy ageing
- 1. Smart engagement for smart solutions: innovative methods of involving users in developing ICT for active and healthy ageing Vesna Dolničar & Edwin Mermans AAL Forum Gent, 23 September 2015
- 2. A project about the use of mobile phones in the aging society Mobile Aging (m-aging.si) 02
- 3. ATs integrated in smartphones great opportunity for improving AHA, but low acceptance PROBLEM Two reasons for low acceptance: • Misunderstanding of older adults’ needs. • Lack of age-friendly design. Adaptation of smartphone UI usability design guidelines Better integration of ATs in the smartphones launchers
- 4. To identify, evaluate and redesign… PROJECT AIMS User-friendly smartphone apps… … that meet older people's social and personal needs as well as generate positive expectations in terms of their quality of life.
- 5. OUTCOMES Development of a paper prototype of optimal mobile app & its evaluation. Prototyping Benchmarking and usability analysis of existing launchers with ATs. Usability • Personal characteristics. • UI & functionalities of smartphones. • Social environment. Acceptance factors
- 6. rich insights into the usability issues of smartphone launchers with ATs INTEGRATION • Call history feature is important. • Difficulties with filling out forms. • Appropriate fonts, big buttons… good for error prevention. Results Results • 17 launchers with ATs evaluated. Heuristic evaluation (experts) • Active participation and think-aloud procedures. • Insight into the behavior and mental models of end users. Usability tests (end-users) • Cognition, content, dexterity, navigation, perception, visual design.
- 7. How do we motivate older users to commit to the intensive research and the usability tests? WHAT‘S IN IT FOR ME?
- 11. Vesna: "How do we motivate older users to commit to the intensive research- and usability tests?"
- 14. What we offer:
- 15. How do we…: take away ignorance and prejudices about the elderly adults and technology..?
- 17. Frank: "How can we get rid of/take away stereotypes and prejudices about elderly adults and technology?"
- 18. I tweet all the time!!! In the UK someone is diagnosed with dementia every 3 minutes They are our resource. An app by them, for them, for their carers
- 19. Maureen: “Health” isn’t as popular as we like to think it is"
- 20. Students & early user centric involvement Bandcizer Making home rehabilitation fun through gaming with an app Touch & Play Evaluating a game application for people with dementia living in care facilities Robotrainer Rehabilitation through meaningful human-robot interactions By Dr Gloria Gomez Institute of Technology and Innovation University of Southern Denmark (SDU)
- 21. Bandcizer PDI student: Martin Fondt Researcher: Anders Stengaard Sørensen The Maersk Mc-Kinney Moller Institute, SDU Company: Tim Bang, Procare Photo: real scenario with family member
- 22. Bandcizer PDI student: Martin Fondt Researcher: Anders Stengaard Sørensen The Maersk Mc-Kinney Moller Institute, SDU Company: Tim Bang, Procare Photo: real scenario with family member
- 23. Touch & Play PDI student: Maigen Wilki Company: Christoffer Melson, Applikator Photo: real scenarios at elderly homes
- 24. Touch & Play PDI student: Maigen Wilki Company: Christoffer Melson, Applikator Photo: simulated scenario
- 25. Robotrainer PDI student: Jonas Brutse Drefeld Researcher: Jacob Nielsen The Maersk Mc-Kinney Moller Institute, SDU Patient@Home Project Photo: simulated scenario
- 26. Gloria: "Students provide vital early user centric involvement in smart health innovations"
- 27. Test environment Norrköping 13 % 80+ 36 % 65+ East Sweden
- 28. > 100 educated on surfpad
- 29. Dementia Take care of your heart Be physically active Eat healthy Challenge your brain Be socially active How to reduce the risk
- 30. A successful game and app develop
- 32. Older adults: 30-70 % slowerBut with the same accuracy in clicking and moving hittin g: moving:
- 33. A social word game for all Brain teaser Leisure and pastime Social communication Fun – Exciting - Developing A social word game for all Brain teaser Leisure and pastime Social communication Fun – Exciting - Developing W
- 34. Finding: Older adults outperform younger peopleFinding: Older adults outperform younger people
- 35. Anders: "How may we -in an efficient and effective way- encourage all older adults to use ICT in order to challenge their brains”
- 36. Speakers: Vesna Dolničar vesna.dolnicar@fdv.uni-lj.si FrankVerbeek frank@gociety.eu Maureen Williams Maureen.Williams@liverpoolccg.nhs.uk Gloria Gomez gege@iti.sdu.dk Anders Carlsson anders.carlsson@halsansnyaverktyg.se Coral/Edwin Mermans emermans@brabant.nl www.coral-europe.eu Contact information
Editor's Notes
- The use of smartphones represents an increasing opportunity for improving the active and healthy ageing by the potential integration of a wide range of assistive technologies, including various kinds of emergency services, health monitoring solutions, social communication platforms, fall detectors, etc. Even though the usage of smartphones among the older people is quite widespread compared to some assistive technologies, the overall adoption of smartphones among older adults is still low, with a persisting acceptance gap in comparison with younger generations. 2 possible reasons for this low acceptance are: misunderstanding of older adults’ needs and not taking into account age-related difficulties: the adaptation of a smartphone UI to limited vision, hearing, cognitive functioning and motor capabilities implementation of usability design guidelines for older adults ATs are not well integrated in the smartphones: mobile ATs are mainly offered as third-party apps, which demands that older adults be familiarised with the installation and operation procedures of generic smartphone operating systems that also rarely consider their specific usability requirements solution: Smartphone launchers with an age-friendly UI for older adults have been proposed to address the usability problems of older adults. Launchers such as GoLivePhone, Koala Phone, Big Launcher, Sentizens and Senior Phone are specific apps programmed with the intent to reduce the complexity of a smartphone UI. Besides enclosing an adapted UI that replaces the generic UI of a smartphone’s OS, launchers for older adults can also integrate a different number of basic features that are most often used by older adults (e.g., calls, contact book, clock, calendar and alarm) with various ATs (e.g., lifeline, medication alarm). This wording might be more simple: Launchers have been suggested as a viable means of increasing the uptake of smartphones and assistive technologies among older adults. Launchers can be designed to ease older adults’ use of smartphones by addressing perceptual, cognitive, and motoric changes that might hinder their ability to operate smartphones.
- AIM: To identify user-friendly apps that meet older people's social and personal needs as well as generate positive expectations in terms of their quality of life. More research-based development is needed, which should better consider recommendations for the age-friendly design of UIs on smartphones. we need to involve the users!
- The main outcomes of Mobile Aging project are: 1. The evaluation of crucial factors that should be considered when designing services on mobile phones that contribute to the quality of life of older people. There are 3 key types of factors: personal characteristics, user interfaces & functionalities of mobile phones, social environment (social networks). The development of detailed user profiles based on segmentation of older users of different mobile phones types, based on the study of their lifestyles, needs and motives for mobile phones usage, integration into the social environment, personal characteristics, etc. 2. Benchmarking and usability analysis of existing launchers with ATs for older people. 3. Development of a paper prototype of optimal mobile application and its evaluation.
- 17 launchers with ATs evaluated - different characteristics and heuristics. Call history feature is a starting point for number of tasks. Difficulties with complex tasks (filling out forms). Appropriate fonts, big buttons, simple tap gestures good for error prevention. we believe that employing such an integrative methodological design, which (1) enables more thorough insight into the behaviour and mental models of potential end users based on their active participation and think-aloud procedures and (2) allows for an expert-based heuristic evaluation of the launchers with ATs, is a promising approach for retrieving rich insights into the usability issues of smartphone launchers for older adults. Illustrative example of the results from one set of usability tests where three distinct concluding remarks could be made: First, close observation of the participants during task execution indicates that wrong-action errors often occur because of a non-optimal fit between the mental models familiar to older adults and the structure of the UI. The results of our usability tests indicate that, when trying to better align older people’s mental models with the structure of the launchers, the call history feature is an essential starting point for executing a number of tasks (e.g., for sending a text message and adding a new contact). Second, using appropriate (i.e., non-condensed) typefaces and fonts, as well as large text and big buttons, helps in error prevention. Equally important seems to be the use of simple tap gestures for most actions; that is, the use of more than one gesture to perform an action (e.g., using tap and drag on the same object) should be avoided. Thirdly, in terms of designing a UI for older adults, it is imperative to comply with some of the existing usability principles presented in Section 2, even though it can be a challenge to implement them simultaneously—especially in terms of more complex tasks that involve filling out forms.
- How to attract older users to commit to the strong involvement that results in burdensome and time consuming activities? While inspection methods are fast and cheap, usability test require lots of time and money. How can we make it attractive for older people to make them involved? What's in it for them? How to present the benefits for them? How to make it attractive to them to join? Meike invites people to think out of the box: for example have a grandchild participating as well
- This iterative methodological approach was not developed from scratch but was designed based on the experience from several other approaches that were applied within different (mainly) international projects (e.g. R&D of a complex assistive system, of a multiplayer online learning game for older people, of an online tool for hard of hearing students, of an online branching stories game for employees in the banking and insurance sector). So this approach is useful for studying the acceptance and usability of not only mobile apps but also other e-services. This approach allows for active involvement of potential end users in all stages of R&D of a particular e-service and is useful for two key purposes: Understanding how usable, sustainable and affordable mobile applications for AHA of older people can be (re)designed to consider the needs of older adults; Testing and evaluating of the mobile applications in a realistic and lab environment.