Michael C. Bush 8 Factors slide show presentation from May 16, 2012 SF Small Business Conference Workshop

2. y o u r v is io n
2

3. It should spring you out of
bed in the morning.
3

4. It must inspire your team.
4

5. It is bold and compelling.
5

6. 6

7. It is measurable and will be achieved.
7

8. y o u r v a lu e s
8

9. They are an extension of the core
values of the founders/leaders.
9

10. They are used to make your
toughest decisions.
10

11. Things that I Value :
Honesty (cash register and goal setting)
Willingness to change
Listening
Constructive Conflict
Pursuit of Perfection
Diversity (everyone can be themselves)
11

12. 12

13. 13

14. 14

15. 15

16. 16

17. 17

18. 18

19. 19

20. 20

21. 21

22. 22

23. 23

24. o p e r a t in g
d is c ip lin e s
24

25. e Obsessed with eliminating waste
e Offer the lowest prices possible
o p e r a t io n a e Leverage economies of scale
l e Focus on the total supply chain
e x c e lle n c e
25

26. PRODUC Innovative and arrogant, tell customers
T what they wantRisk takersCharge a
premium, must fund Research and
LEADERS DevelopmentDeliver "Wow" products
H IP
26

27. C U S TO No scope of workDo-ersObsessed with
MER doing more and more for the
customerPursue "Customer
IN T IM A C Loyalty"Charge a premium
Y
27

28. Look to deliver Ordinary things in an
S E R V IC E Extraordinary wayObsessed with
“wow”Look to surprise the customer,
LEADERS inoculate them against the
substitution/competition
H IP diseaseService is not a billable
feature
28

29. g ro w th
o p p o r t u n it ie s
29

30. e Values
e Ages
e Gender
e Income Levels
Segment your
e Spending Habits customers.
e Spending Decisions
30

31. e Suppliers
e Employees
e Outsource vs Insource
Look at current
e Partnerships relationships.
e Use of Technology
31

32. e Some customers are
more profitable than
others. Embrace
e It is ok to treat them
differently.
truths about
e Beware of "new" vs "old". your customers.
32

33. fo rc e s
33

34. 34

35. 35

36. G re a t S tra te g y
+
w e a k p e o p le
=
w e a k b u s in e s s
36

37. S t r o n g p e o p le
+
p o o r s tra te g y
=
g ood c ha nc e of
w in n in g
37

38. MANAGI
NG Hire slowlyDevelopReward and
YO U R RecognizeGive feedbackFire quickly
PEOPLE
38

39. 39

40. Culture is “how it feels to work here”.
40

41. U T IL IZ IN Secret WeaponTurnover is lowPeople give
G more than 100%People recommend
friendsRecruiting is easy &
inexpensivePeople don't have a job
C U L TU R
E
41

42. 42

43. 43

44. 44

45. 45

46. 46

47. 47

48. 48

49. yo u r s tr u c tu r e
mus t s up p o rt the
o the r s e ve n
fa c to rs .
49

50. 50

51. M is s io Be who you are.
1
n
51

52. 2
c ash Face your fears.
52

53. s tra te g You don’t need
3
y an MBA to do it.
53

54. Treat them better
p e o p le than you treat
4
yourself.
54

55. Create the
c u lt u r e environment your
5
8 Factors need.
55

56. proc e s s The profit is in
6
es the details.
56

57. s truc tur Be where you
7
e need to be.
57

58. le a d e r s h Listen at +2.
8
ip
58

59. 59

60. Thank you.