Team management 5 elements rpo.ppt

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5 Elements is a Global Recruitment Firm involved in RPO, Staffing Solutions.

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  • hi dear, i have separated the employees in terms of there attitude, working style and efforts like:-12. YES SIR TYPE/FACT LISTENER /collect lot of information regarding the past behavior, habit,
    MR KNOW ALL
    MR CLEAN
    CRAFTY QUESTY TYPE
    INTERFERING TYPE
    INDIFFERENT TYPE
    EMOTIONAL DEAF LISTNER
    HOP-SKIP & JUMP LISTENER
    PREMATURE DISSMISSER
    TALKATIVE TYPE
    CHATTERING MIND
    MR ANXIETY
    MR HOSTILE
    MR DEPRESSED

    THE QUESTION IS:----how can i improve the productivity by making them a unity?
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Team management 5 elements rpo.ppt

  1. 1. Motivation for achievement <ul><li>Idea number 1 Invite team members to devise team mascot, name, colours etc and so give them a feeling of belonging and ownership of the decision-making process </li></ul>
  2. 2. Motivation for achievement <ul><li>Idea number 2 Ensure contact centre procedures and processes are accurately documented, so that your staff know exactly what you expect of them </li></ul>
  3. 3. Motivation for achievement <ul><li>Idea number 3 Encourage team members to praise others within team forums so that you create a “success circle” within your operation </li></ul>
  4. 4. Motivation for achievement <ul><li>Idea number 4 Provide regular, visible personal performance coaching with positive, targeted feedback and tactile support </li></ul>
  5. 5. Motivation for achievement <ul><li>Idea number 5 Communicate the purpose or “strategic intent” behind the contact centre and the operation on which your staff work, to allow them to align their goals with the organisation’s goals </li></ul>
  6. 6. Motivation for achievement <ul><li>Idea number 6 Hold regular theme days (Easter, “Red days”, “Hawaiian days etc) </li></ul>
  7. 7. Motivation for achievement <ul><li>Idea number 7 Launch a job rotation programme </li></ul>
  8. 8. Motivation for achievement <ul><li>Idea number 8 Admit your mistakes </li></ul>
  9. 9. Motivation for achievement <ul><li>Idea number 9 Communicate your expectations, making them clear, quantifiable and timeframed </li></ul>
  10. 10. Motivation for achievement <ul><li>Idea number 10 Give regular updates on how the operation is contributing to the overall business </li></ul>
  11. 11. Motivation for achievement <ul><li>Idea number 11 Involve team members in conducting contact centre tours for other parts of the business and for external visitors </li></ul>
  12. 12. Motivation for achievement <ul><li>Idea number 12 Clearly communicate opportunities and requirements for growth and advancement </li></ul>
  13. 13. Motivation for achievement <ul><li>Idea number 13 Implement a communications strategy for effective communication upwards and downwards through the contact centre </li></ul>
  14. 14. Motivation for achievement <ul><li>Idea number 14 Define team values and display them on your operation </li></ul>
  15. 15. Motivation for achievement <ul><li>Idea number 15 Have a motivational “thought for the day” displayed on your operation </li></ul>
  16. 16. Motivation for achievement <ul><li>Idea number 16 Provide regular feedback (in the moment) and encourage feedback from your team members </li></ul>
  17. 17. Motivation for achievement <ul><li>Idea number 17 Encourage your teams to be self-managing (monitoring, reporting, targets, rostering etc) </li></ul>
  18. 18. Motivation for achievement <ul><li>Idea number 18 Get to know your people and what motivates them </li></ul>
  19. 19. Motivation for achievement <ul><li>Idea number 19 Listen to ideas, thoughts and opinions put forward by your team members. If you act on any, make sure that credit is given publicly and any successes celebrated in team meetings </li></ul>
  20. 20. Motivation for achievement <ul><li>Idea number 20 Establish an operational “Hall of Fame” </li></ul>
  21. 21. Motivation for achievement <ul><li>Idea number 21 Reinforce team values through all coaching and training </li></ul>
  22. 22. Motivation for achievement <ul><li>Idea number 22 Encourage personal goal setting in line with business goals </li></ul>
  23. 23. Motivation for achievement <ul><li>Idea number 23 Position feedback as supporting individual and team success </li></ul>
  24. 24. Motivation for achievement <ul><li>Idea number 24 Delegate tasks and activities to other team members </li></ul>
  25. 25. Motivation for achievement <ul><li>Idea number 25 Reward consistent performers as well as “one-offs” and “big wins” </li></ul>
  26. 26. Motivation for achievement <ul><li>Idea number 26 Provide new and struggling team members with their own “best friend”: an experienced buddy to support their development and performance </li></ul>
  27. 27. Motivation for achievement <ul><li>Idea number 27 Encourage self-monitoring </li></ul>
  28. 28. Motivation for achievement <ul><li>Idea number 28 Encourage all team members to become cultural “gatekeepers”, assuming responsibility for “living” team values </li></ul>
  29. 29. Motivation for achievement <ul><li>Idea number 29 Lead from the front (don’t expect others to do something you wouldn’t do yourself) </li></ul>
  30. 30. Motivation for achievement <ul><li>Idea number 30 Lead by example </li></ul>
  31. 31. Motivation for achievement <ul><li>Idea number 31 Check to ensure your team members clearly understand your expectations </li></ul>
  32. 32. Motivation for achievement <ul><li>Idea number 32 Conduct regular “climate” surveys on your operation </li></ul>
  33. 33. Motivation for achievement <ul><li>Idea number 33 Honour your commitments </li></ul>
  34. 34. Motivation for achievement <ul><li>Idea number 34 Encourage team members to act as internal consultants </li></ul>
  35. 35. Motivation for achievement <ul><li>Idea number 35 Encourage team members to self-appraise their own performance </li></ul>
  36. 36. Motivation for achievement <ul><li>Idea number 36 Develop an internal improvement scheme to encourage initiative and creativity and to foster ownership </li></ul>
  37. 37. Motivation for achievement <ul><li>Idea number 37 Develop an awareness of your preferred management style, and have the flexibility to adopt others when appropriate </li></ul>
  38. 38. Motivation for achievement <ul><li>Idea number 38 Hold cultural days (national dress, food, music etc), especially if you have a diverse, multi-national workforce </li></ul>
  39. 39. Motivation for achievement <ul><li>Idea number 39 Encourage sponsorship and involvement in external causes and projects </li></ul>
  40. 40. Motivation for achievement <ul><li>Idea number 40 Provide regular team meetings with rotating chair and encourage input into the agenda </li></ul>
  41. 41. Motivation for achievement <ul><li>Idea number 41 Provide a vision and paint “The Big Picture” </li></ul>
  42. 42. Motivation for achievement <ul><li>Idea number 42 Manage by walking around (don’t manage remotely) </li></ul>
  43. 43. Motivation for achievement <ul><li>Idea number 43 Set high standards and always expect the best from your people </li></ul>
  44. 44. Motivation for achievement <ul><li>Idea number 44 Encourage team members to share special interests (hobbies, sports etc) </li></ul>
  45. 45. Motivation for achievement <ul><li>Idea number 45 Encourage, facilitate and attend regular team activities (social evenings etc) </li></ul>
  46. 46. Motivation for achievement <ul><li>Idea number 46 Utilise games as a means of energising and developing your teams </li></ul>
  47. 47. Motivation for achievement <ul><li>Idea number 47 Establish work teams (provides friendly, healthy competition) </li></ul>
  48. 48. Motivation for achievement <ul><li>Idea number 48 Conduct target-based competitions </li></ul>
  49. 49. Motivation for achievement <ul><li>Idea number 49 Adopt a team approach to encourage creative problem-solving </li></ul>
  50. 50. Motivation for achievement <ul><li>Idea number 50 Involve team members in decisions that will affect them </li></ul>
  51. 51. Motivation for achievement <ul><li>Idea number 51 Provide new staff with a list of facilities and amenities in the immediate area (e.g. doctors, shops, banks, food stores etc) </li></ul>
  52. 52. Motivation for achievement <ul><li>Idea number 52 Include regular personal “check-ins” during team meetings </li></ul>
  53. 53. Motivation for achievement <ul><li>Idea number 53 Provide opportunities for autonomy and self-direction </li></ul>
  54. 54. Motivation for achievement <ul><li>Idea number 54 Provide hourly target updates (bulls-eye and arrow) </li></ul>
  55. 55. Motivation for achievement <ul><li>Idea number 55 Don’t over-supervise </li></ul>
  56. 56. Motivation for achievement <ul><li>Idea number 56 Provide weekly or monthly team awards which reward individual performance as well as conduct, upholding values and teamwork </li></ul>
  57. 57. Motivation for achievement <ul><li>Idea number 57 Keep your promises </li></ul>
  58. 58. Motivation for achievement <ul><li>Idea number 58 Undertake career development planning for high-performing individuals </li></ul>
  59. 59. Motivation for achievement <ul><li>Idea number 59 Make performance incentives fun </li></ul>
  60. 60. Motivation for achievement <ul><li>Idea number 60 Don’t let your motivational programme become boring: rotate the incentive elements regularly </li></ul>

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