This document outlines a 5 day training plan for store employees. Day 1 involves observing the store, checking grooming codes, telling a motivational story, and conducting product training. Day 2 focuses on further observation, checking knowledge from day 1, solving problems, and teaching troubleshooting. Day 3 involves more observation, checking grooming codes, and reviewing the customer dealing process. Day 4 includes observation, role playing tests, and observing customer interactions. Day 5 consists of observation, a motivational story, developing competitive knowledge, checking product knowledge, and an in-store game.
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
5 days Work-Out in a Sales Store
1. Md . Sa buz Kha n
Sk ill Develo pment Tra iner
Exc el Telec o m (Pvt .) L td .
Sa msung Mobile Ba ngla desh
Cell: 01708 46 13 58
Lets Get Started……
2. 1st Day @ Store
Observation the IN-Store situation from out-
side (Max.10 Min)
In-store check the FSM Grooming Code (Max.
10 Min)
For Gathering their attention “Tell them a
Motivational Story”
After that will start “Product Training” Like
Products Best Benefits and Hidden features.
Will give a Bravo Speech for those who will do
best in “Product Training” because it will help
to encourage them on others Day.
FSM
3. 2nd Day @ Store
Observation the IN-Store situation from out-
side (Max.10 Min)
In-store check the FSM Grooming Code (Max.
10 Min)
For Gathering their attention “Tell them a
Motivational Story”
Check their Knowledge which I taught them
Yesterday
Collecting their Problem which they faced
Yesterday & will give them solution
Teaching them “Basic Android Trouble-
Shooting”
Properly Utilize the Time
Recycling their Knowledge
4. 3rd Day @ Store
Observation the IN-Store situation from out-
side (Max.10 Min)
In-store check the FSM Grooming Code (Max.
10 Min)
Greetings
Observation
Finding
needs
Delivered
Speech
Closing
Sales
FSM
Customer’s Dealing Process
5. 4th Day @ Store
Observation the IN-Store situation from
out-side (Max.10 Min)
In-store check the FSM Grooming Code
(Max. 10 Min)
In-Store Roll-Play Test with FSM Team
Manage REWARD for Best Roll-Player in
Roll-Play Part
Observing FSM S/OUT when they in-touch
with Customer’s Smartly DO consult with Customer’s
6. 5th Day @ Store
Observation the IN-Store situation from
out-side (Max.10 Min)
In-store check the FSM Grooming Code
(Max. 10 Min)
For Gathering their attention “Tell them a
Motivational Story”
Develop Competitions Knowledge with
Comparison
Again Check-Up FSM Product Knowledge
with their customer’s Dealing Process
Lastly Do IN-Store Game which can Modify
their way of thought (Max. 5Min)
IN-STORE Game