2. Emeryville
San Jose
Phoenix
Dallas
Seattle
St. Louis
Chicago
Detroit
Cleveland
Indianapolis
Nashville
Tampa
Reston
Pittsburgh
Buffalo
Philadelphia
New York
Emeryville
Headquarters
(Backup CSC/NOC)
Customer Service/
Network Operations Center
365 Data Centers U.S. Footprint
Nationwide reach to 82M people & 500+K businesses
• 100% uptime for over 2 years
• Industry-leading churn <1%/month
• Ave. tenure of Ops team: 8.8 years
• SSAE 16 & HIPAA certified
• 66% power & 68% space ready to sell
• 17 locations in 16 US markets (Top 5)
• Mostly downtown locations
• 60+ carriers and local access providers
Tampa
365 Data Centers Confidential
3. Our Ecosystem & Customers
Building Their Businesses Inside Ours
Carriers Content Businesses
4. Our differentiated and focused approach
New
approach An easier way
to do business
Local
approach
SMBs
not enterprises
More than just the
top tier markets
365 Data Centers Confidential 4
5. 365 Data Centers Benefits and Proof Points
Reliable
• 100% uptime SLA
• 100% uptime across all facilities since
the company was formed in 2012
• n+1 configuration for assured
redundancy
• Proven escalation and natural disaster
methods and procedures
• 24x365 live support Network
Operations Center
• 80% of employees are local
Operations resources
Proven
• Certified to the highest industry
standards and compliance
requirements
• Majority of customers on long term
contracts and renewals
• Top tier carriers – Verizon, Sprint,
Comcast
Secure
• 24x365 site monitoring through
Security Operations, ID Cam,
motion sensors, alarms, and
recording
• Restricted access and biometric
scanning
365 Data Centers Confidential
TRUSTED
365 Data Centers Confidential 5
6. 365 Data Centers Benefits and Proof Points
Carrier Access
• 60+ carriers with an average of 10
carriers per site and growing
• 150 pops with access to thousands of
fiber-lit building and hundreds of
thousands of subscribers
6
Content and Cloud Ecosystem
• Access to high value content and
CDNs – Comcast, Cablevision…
• Cloud and SaaS providers and
partners to provide complete
solutions
• 4,000 MSPs, integrators, and IT
solution providers
Community Focused
• Job creator through technology
hub development
• Civic incentives and e-
commerce development teams
• Leadership on city government
technology councils
365 Data Centers Confidential
CONNECTED
7. 365 Data Centers Benefits and Proof Points
Flexible
• Quick Start - Everything included, No
long-term commitment, monthly option.
• Long-term, value-based options (24
and 36 month)
• Variable terms: Early move in choices,
Extended start date option
7
Scalable
• Right-sized; not over engineered
• Locally based/nationally accessible:
17 Tier 1 and Tier 2 locations
• 191,000 available square feet
• 6,000+ available cabinets
• 9 MW of available power
Choice
• Cabinet and colocation sizes
• Carrier neutral
• Connectivity - Fiber, Ethernet,
COAX, or POTS options
365 Data Centers Confidential
EASY
365 Data Centers Confidential
8. Products and Services Stack
Compelling Roadmap to Expand Addressable Market
8
Infrastructure as a Service
components available today.
Managed Services provided in
Emeryville center only.
SSAE 16 & HIPAA certified.
Cloud services designed to
leverage multi-site advantage.
Data Center Services
Cabinet, Cage, Power, Remote Hands
Network Services
Multi-Homed Burstable Internet, Local Transport
Device Management
Managed Server, Monitoring
Managed Security
Firewall, IDPS, Authentication, SSAE 16 & HIPAA Certification
Data Services
Backup, Replication, Storage, SAN Management
Cloud
Disaster Recovery, Remote Storage, Cloud Storage
Infrastructure
asaService
ManagedServices
ServiceLevelAgreements
11. Colocation Services
• Space
− Standard Full Cabinet
− Compact Cabinet (Q4 2014)
− Custom Cage
• Power
− AC and DC
− 20 and 30 Amps
− 120 and 208 Volt
− Single, Dual, Redundant,
Redundant PDUs
• Cross Connects
− Ethernet
− Fiber (single mode, multi-mode)
− COAX
− POTS
365 Data Centers Confidential 11
12. Standard Full Size Cabinet
• Height – 84”
− 42 Rack Units (RU)
• Width – 19-23”
− Standard rack frame
supports 19” equipment
mounting rails
− Can also support 23” (ICB)
• Depth – 36”
− 36” maximum equipment
depth
365 Data Centers Confidential 12
13. 365 Data Centers Confidential 13
Typical Standard Full Size Cabinet
14. Standard Compact Cabinet
• Height
− 14 Rack Units (RU)
• Width – 24”
− Rack frame supports 19”
equipment mounting rails
• Depth – 36”
− 36” maximum equipment
depth
• Power Options
− Single 7 or 15 amps x 120 volt
• Internet Included
− 5 Mbps of Internet included
− Burstable @ $25 / Mbps
365 Data Centers Confidential 14
15. Calculating Power
Electric Voltage (volts): Electrical voltage is defined as electric potential difference between two points of an electric field.
Using water pipe analogy, we can visualize the voltage as height difference that makes the water flow down. (e.g.120 volts, 208
volts)
Electrical current (amps): Electrical current is the flow rate of electric charge in electric field, usually in electrical circuit.
Using water pipe analogy, we can visualize the electrical current as water current that flows in a pipe. The electrical current is
measured in ampere (amp) unit. (e.g. 20 amps, 30 amps)
Power (watts): Electric power is the rate of energy consumption in an electrical circuit. The electric power is measured in units
of watts. 1,000 watts is equal to 1 kilowatt (kW). (e.g. 2 kW cabinet, 3 kW, 5 kW)
Power Calculation
Power = amps x volts
kilowatt = amps x volts / 1000
Current (amps) Voltage (volts) Number of Circuits Power (kW) Use at 80%
20 amps 120 volts 1 2.4 kW 2 kW
30 amps 120 volts 1 3.6 kW 3 kW
30 208 1 6.2 kW 5 kW
10 kW – ICB
Approval Required
16. Remote Hands
• Rebooting hardware
• Replacing hard disks
• Receiving and racking new gear
• Moving in-cabinet cross-connects
• Requires clear set of instructions from
customer
• Pricing:
− $100 to install rack
− $150/hour in 30 min. increments
− Minimum 3 hours – after hours
• Scheduled through the CSC
365 Data Centers Confidential 16
17. 365 Quick Start Colocation Bundle
Easy way to get started
Quick Start
Full Cab 2kW
Quick Start
Full Cab 3kW
Quick Start
Full Cab 5kW
Monthly Charge $ 800 $ 1,300 $ 2,100
One Time Charge $ 1,200 $ 1,500 $ 1,750
Monthly Term
Full Cabinet (42 RU, 84x24x36)
1x120V 20A
1x120V 30A
2x208V 30A
Cross-connect
Two cross-connects
Internet access 5Mbps 5Mbps 10Mbps
365 Data Centers Confidential 17
19. Emeryville
San Jose
Phoenix
Dallas
Seattle
St. Louis
Chicago
Detroit
Cleveland
Indianapolis
Nashville
Tampa
Reston
Pittsburgh
Buffalo
Philadelphia
New York
Emeryville
Headquarters
(Backup CSC/NOC)
Customer Service/
Network Operations Center
The Opportunity
Nationwide footprint reaching 82M people & 500+K businesses
• 100% uptime for over 2 years
• Industry-leading churn <1%/month
• Ave. tenure of Ops team: 8.8 years
• SSAE 16 & HIPAA certified
19
• 66% power & 68% space ready to sell
• 17 locations in 16 US markets (Top 5)
• Mostly downtown locations
• 60+ carriers and local access providers
Tampa
365 Data Centers Confidential
20. 365 Data Centers products & services
20
Space
Turn-key solutions
Available cabinets
Custom private cages and suites
Flexible workspace
24x365 NOC
191K available sq feet in Tier 1 and 2 markets
6,000+ total cabs
Certified to the highest industry standards and
compliance requirements
365 Data Centers Confidential
21. 365 Data Centers products & services
Power
UPS backed power for AC options
UPS n+1 design
AC power – 120V, 208V, 208V 3 phase
DC power available from redundant
A and B plants
Generator backup
Onsite fuel storage
Priority fuel contracts
100% uptime SLA
100% Uptime
Since company formed
365 Data Centers Confidential 21
22. 365 Data Centers products & services
365 Data Centers Confidential 22
Cross connects
Carrier neutral facilities
10+ carrier options in each
facility and growing
Connectivity to cloud providers
and solutions
Onsite Meet Me Rooms
Fiber, Ethernet, COAX, or POTS
connectivity options
Remote hands
Value engineering
Network layout
Cabinet layout
Deployment engineering
Secure shipping and receiving
Design & Support
23. Reliability & performance
365 Data Centers Confidential 23
100 power outages
56 lightening storms
31 tornados
9 extreme hot days
563 hail storms
5 hurricanes
389 floods
Maintained Uptime
Over the past decade
24. Reliability & performance
365 Data Centers Confidential 24
Security
Meet Me spaces restricted and escorted carriers
Customers have 24x365 secure access
24x365 site monitoring through Security Operations
ID Cam, authentication for entry
Motion sensor, alarms and recording
Dry pipe pre-action system
Heat and smoke detector above and below raised floors
CRAC units
72 degrees =/-5
Humidity maintained at 35-55%
ASHRAE Standards
Environmentals
24x365 on-site access to CSC
Physical site – 2 factor
25. World class customer care
365 Data Centers Confidential 25
Customer Support Center (CSC) is an “always available” support team
Committed to providing our customers with consistent high-quality service
Contact us for anything! We’re here to help.
Customer Care
26. Our approach
SMBs
365 Data Centers Confidential 26
Channel
Economic
Dev.
Easy and
Flexible
Connected
Hybrid cloud
Data Centers
Downtown
Tier 1 and 2
Markets
28. Benefits of a Compliant Data Center
• Reduced Complexity. Colocating your servers in a compliant
data center takes the burden and the complexity of compliance out
of your hands.
• Save on Costs. A compliant service provider allows your IT team
to focus on core applications directly related to your business, not
on the day-to-day details involved with server updates, data center
infrastructure, network management and security.
• Security. Top colocation providers are outfitted with managed
servers, cloud, power and network infrastructure built with
redundant routers, switches and paired universal threat
management devices to protect sensitive information.
• Availability. The use of high-availability (HA) solutions in a fully
redundant and compliant data center assures clients of
uninterrupted uptime and data availability.
365 Data Centers Confidential 28
29. SSAE 16 Overview
• What is (SSAE 16) SSAE 16? – stands for Statement on Standards for Attestation Engagements No. 16
− SSAE 16 is a set of standards developed specifically for certified public accountants (CPAs) to evaluate internal controls and the impact a
service organization may have on the entity’s control environment
− Businesses rely on SSAE 16 audits and reports to build trust and confidence in a service provider’s ability to design, operate and control
− SSAE 16 audits may assist an entity in complying with the Sarbanes-Oxley act or similar law or regulation.
• What are SOC reports?
− Service Organization Controls (SOC) Reports are prepared by an auditor in accordance with SSAE 16 standards and are specifically
intended to evaluate a service organizations controls. There are three SSAE 16 SOC reports:
− SOC 1: Report on Controls at a Service Organization Relevant to User Entities’ Internal Control over Financial Reporting
− SOC 2: Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy
− SOC 3: Trust Services Report for Service Organizations.
− Use of these reports is typically restricted to the management of the service organization, user entities, and user auditors.
• Is 365 Data Centers SSAE 16 compliant?
− Yes, 365 Data Centers has been audited by a third-party auditor and found to be compliant with the SSAE 16 standards. We have an
SSAE 16 Soc 1 Type 2 report that outlines the findings of the audit.
− 365 received an SSAE 16 Soc 1 Type 2 unqualified audit opinion delivered with no exceptions.
• How does SSAE 16 certification benefit your business?
− Going through an SSAE 16 audit is a rigorous process. Only service organizations that have designed and implemented their controls and
processes well and demonstrated operational effectiveness receive an unqualified audit opinion. Such audits are time-consuming and
costly.
− Businesses that use service organizations that have been audited for SSAE 16 compliance should have a higher level of trust and
confidence in that organizations controls and operational capabilities. Additionally, entity’s that are being audited themselves for SSAE 16,
Sarbanes-Oxley compliance or similar law or regulation will find it easier to comply with requirements when using an SSAE 16-audited
service organization. This will speed compliance and reduce the cost of compliance.
• Are 365 Data Centers’ SSAE 16 audit reports available to review?
− Yes, 365 Data Center’s SSAE 16 audit report is available to customers and qualified prospective customers and partners upon request.
Please contact us for more information or to request a copy of our SSAE 16 report.
365 Data Centers Confidential 29
“365 Data Center’s
documented
procedures, systems
and track record of
operations allowed A-
‐lign to perform the
audit efficiently.”
- Scott G. Price,
Managing Director,
A-Lign CPAs
30. HIPAA and HITECH
• What is HIPAA?
− The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was enacted by the United States in 1996
− HIPAA Privacy Rule in December 2000, set national standards for the protection of individually identifiable health.
Compliance with the Privacy Rule was required as of April 14, 2003 (April 14, 2004, for small health plans).
− HIPAA Security Rule in February 2003, establishes national standards to protect individuals’ electronic personal health
information that is created, received, used, or maintained by a covered entity.
• Is 365 Data Centers HIPAA compliant?
− Yes, 365 Data Centers is compliant with the relevant sections of the HIPAA Security Rule across 100% of its colocation
facilities.
− Additionally, A-lign, our auditor, concluded that 365 Data Centers had implemented the appropriate breach reporting
procedures as required by the Health Information Technology for Economic and Clinical Health (“HITECH”).
• How does HIPAA certification benefit your business?
− 365 Data Centers’ compliance with the relevant sections of the HIPAA Security Rule enables covered entities, such as,
health care providers, health plans and health care clearing houses, to accelerate their compliance with HIPAA requirements
to protect the privacy and security of health information.
− Covered entities would engage 365 Data Centers as a Business to help it carry out its health care activities and functions.
Upon request, 365 Data Centers will provide a written Business Associate Agreement (BAA) demonstrates our specific
HIPAA compliance with the Security Rules’ requirements.
• Are 365 Data Centers’ HIPAA audit reports available to review?
− Yes, 365 Data Centers’ HIPAA audit report is available to customers and qualified prospective customers and partners upon
request. Please contact us for more information or to request a copy of our HIPAA audit report.
• Will 365 Data Centers provide a signed HIPAA Business Associate Agreement?
− Yes, 365 Data Centers will provide a written Business Associate Agreement (BAA) to covered entities upon upon request.
Please contact us for more information or to request written BAA.
365 Data Centers Confidential 30
We perform quality assurance checks for call and ticket accuracy, provide formal training on new and updated processes, and conduct monthly process reviews
Remote Hands requests, trouble tickets, access tickets, shipping requests, ticket status, order status, web portal support, customer complaint tickets.
What is SSAE 16?
The Statement on Standards for Attestation Engagements No. 16 (SSAE 16) is a set of standards developed specifically for certified public accountants (CPAs) to evaluate an entity’s internal controls and the impact a service organization may have on the entity’s control environment. This is particularly important as auditors attempt to accurately audit a company’s financial statements.
The SSAE 16 standards were put in place by the American Institute for Certified Public Accounts (AICPA) and serve as the authoritative guide for in-depth audits of a third-party service organization such as 365 Data Centers. SSAE 16 is a relatively new set of standards published in April 2010 to supersede the SAS 70, the original guidelines for performing an examination of a service organization’s controls and processes.
Businesses rely on SSAE 16 audits and reports to build trust and confidence in their service provider’s ability to design, operate and control environments on which their business depends. Additionally, SSAE 16 audits may assist an entity in complying with the Sarbanes-Oxley act or similar law or regulation.
What are SOC reports?
Service Organization Controls (SOC) Reports are prepared by an auditor in accordance with SSAE 16 standards and are specifically intended to evaluate a service organizations controls. There are three SSAE 16 SOC reports:
SOC 1: Report on Controls at a Service Organization Relevant to User Entities’ Internal Control over Financial Reporting
Type 1: report on the fairness of the presentation of management’s description of the service organization’s system and the suitability of the design and operating effectiveness of the controls to achieve the related control objectives included in the description throughout a specified period.
Type 2: report on the fairness of the presentation of management’s description of the service organization’s system and the suitability of the design and operating effectiveness of the controls to achieve the related control objectives included in the description throughout a specified period.
SOC 2: Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy
SOC 3: Trust Services Report for Service Organizations.
Use of these reports is typically restricted to the management of the service organization, user entities, and user auditors.
Is 365 Data Centers SSAE 16 compliant?
Yes, 365 Data Centers has been audited by a third-party auditor and found to be compliant with the SSAE 16 standards. We have an SSAE 16 Soc 1 Type 2 report that outlines the findings of the audit.
A-lign CPAs performed the audit of our Colocation Services for SSAE 16 Soc 1 Type 2 at 100% colocation facilities. They conducted their examination in accordance with the attestation standards established by the American Institute of Certified Public Accountants to assess the suitability of the design and operating effectiveness of controls to achieve the related control objectives identified.
365 received an SSAE 16 Soc 1 Type 2unqualified audit opinion delivered with no exceptions.
The scope of the assessment included 365 Data Centers’ colocation facilities in: Buffalo, NY; Chicago, IL; Cleveland, OH; Dallas, TX; Detroit, MI; Emeryville, CA; Indianapolis, IN; Nashville, TN; New York, NY; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Reston, VA; San Jose, CA; Seattle, WA; St. Louis, MO; and Tampa, FL.
How does SSAE 16 certification benefit your business?
Going through an SSAE 16 audit is a rigorous process. Only service organizations that have designed and implemented their controls and processes well and demonstrated operational effectiveness receive an unqualified audit opinion. Such audits are time-consuming and costly.
Businesses that use service organizations that have been audited for SSAE 16 compliance should have a higher level of trust and confidence in that organizations controls and operational capabilities. Additionally, entity’s that are being audited themselves for SSAE 16, Sarbanes-Oxley compliance or similar law or regulation will find it easier to comply with requirements when using an SSAE 16-audited service organization. This will speed compliance and reduce the cost of compliance.
Are 365 Data Centers’ SSAE 16 audit reports available to review?
Yes, 365 Data Center’s SSAE 16 audit report is available to customers and qualified prospective customers and partners upon request. Please contact us for more information or to request a copy of our SSAE 16 report.
View our News Release
View our Confirmation of SSAE 16 Audit Opinion
What is HIPAA?
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was enacted by the United States Congress and signed by President Bill Clinton in 1996. Title I of HIPAA protects health insurance coverage for workers and their families when they change or lose their jobs. Title II of HIPAA, known as the Administrative Simplification (AS) provisions, requires the establishment of national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers.
The U.S. Department of Health and Human Services (HHS) published the HIPAA Privacy Rule in December 2000, which was later modified in August 2002. This Rule set national standards for the protection of individually identifiable health. Compliance with the Privacy Rule was required as of April 14, 2003 (April 14, 2004, for small health plans).
HHS published the HIPAA Security Rule in February 2003. The Security Rule establishes national standards to protect individuals’ electronic personal health information that is created, received, used, or maintained by a covered entity. The Security Rule requires appropriate administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information. Compliance with the Security Rule was required as of April 20, 2005 (April 20, 2006 for small health plans).
The Office of Civil Rights (OCR) administers and enforces the Privacy Rule and the Security Rule. Other HIPAA Administrative Simplification Rules are administered and enforced by the Centers for Medicare & Medicaid Services.
The Enforcement Rule provides standards for the enforcement of all the Administrative Simplification Rules.
All of the HIPAA Administrative Simplification Rules are located at 45 CFR Parts 160, 162, and 164. The Security Rule is located at 45 CFR Part 160 and Subparts A and C of Part 164.
View the combined regulation text of all HIPAA Administrative Simplification Regulations found at 45 CFR 160, 162, and 164.
Is 365 Data Centers HIPAA compliant?
Yes, 365 Data Centers is compliant with the relevant sections of the HIPAA Security Rule across 100% of its colocation facilities. A-lign CPAs, a third party auditor, conducted a HIPAA assessment regarding 365 Data Centers’ compliance with the HIPAA Security Rule for the Administrative Safeguards, Technical Safeguards, Organizational Safeguards, Policies and Procedures and Documentation Requirements, and Physical Safeguards.
A-lign concluded that 365 Data Centers had implemented the policies, procedures, and safeguards in compliance with the relevant sections of the HIPAA Security Rule. Additionally, A-lign concluded that 365 Data Centers had implemented the appropriate breach reporting procedures as required by the Health Information Technology for Economic and Clinical Health (“HITECH”).
The scope of the assessment included 365 Data Centers’ colocation facilities in: Buffalo, NY; Chicago, IL; Cleveland, OH; Dallas, TX; Detroit, MI; Emeryville, CA (includes managed hosting services); Indianapolis, IN; Nashville, TN; New York, NY; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Reston, VA; San Jose, CA; Seattle, WA; St. Louis, MO; and Tampa, FL.
How does HIPAA certification benefit your business?
365 Data Centers’ compliance with the relevant sections of the HIPAA Security Rule enables covered entities, such as, health care providers, health plans and health care clearing houses, to accelerate their compliance with HIPAA requirements to protect the privacy and security of health information.
Covered entities would engage 365 Data Centers as a Business to help it carry out its health care activities and functions. Upon request, 365 Data Centers will provide a written Business Associate Agreement (BAA) demonstrates our specific HIPAA compliance with the Security Rules’ requirements.
Are 365 Data Centers’ HIPAA audit reports available to review?
Yes, 365 Data Centers’ HIPAA audit report is available to customers and qualified prospective customers and partners upon request. Please contact us for more information or to request a copy of our HIPAA audit report.
Will 365 Data Centers provide a signed HIPAA Business Associate Agreement?
Yes, 365 Data Centers will provide a written Business Associate Agreement (BAA) to covered entities upon upon request. Please contact us for more information or to request written BAA.
View our News Release
View our Confirmation of HIPAA Assessment
