Overview of all services offered by TeraGo, including access, voice, data centre, and cloud throughout Canada.

1. © 2015 TeraGo Networks Inc.
TeraGo Services
Overview
Ashish Patel
Director, Cloud Services
Ashish.Patel@terago.ca

2. © 2015 TeraGo Networks Inc.2
About TeraGo: Canada’s Premier Enterprise Class Network, Data, Voice and
Largest Enterprise Cloud Services Provider
• 14 years of experience
• Publicly traded on Toronto Stock
Exchange (TSX:TGO)
• 200 Employees across Canada
• Recent acquisition of RackForce
Networks
• Award winning firm:

3. © 2015 TeraGo Networks Inc.3
• Usage-based hosted
Infrastructure & Software
Services
• Turn-key services for disaster
recovery and backup
• Hosted PBX and SIP Trunk
services
TeraGo offers best in class Data Flow integration and superior service to our
customers through our own Network, Data Centers, and Cloud services.
• Fixed Wireless on licensed
spectrum
• Fibre and Coax Access
• Layer 2, Ethernet based
service
• 24x5x365 Network
Operations Support
• 58,000 square feet of data
center space, expandable to
150,000 square feet
• ~13MW of total provisioned
power, expandable to 53MW
• Owned and managed Tier 3
data centers available for
colocation

4. © 2015 TeraGo Networks Inc.4
TeraGo has nationwide network access and connectivity reach that is only
for businesses and capable of broadband speeds of up to 1Gbps.
Victoria
Montreal
Calgary
Winnipeg
Edmonton
Windsor
Toronto
Vancouver
Barrie
National Fibre Network
TeraGo Service Area
Vancouver
Burnaby
Delta
Red Deer
Edmonton
Sherwood
Park
Nisku
Laval
West Island
Surrey
East
Laval
23 Ontario
Markets
New Westminster
Richmond
Saint-Eustache
Brossard
Montreal
Abbotsford
Ottawa
Kelowna
Longueuil
London

5. © 2015 TeraGo Networks Inc.5
TeraGo provides Canada’s leading fixed symmetrical wireless Broadband
Internet Service Provider only for business
• Wholly-owned and managed national IP network
• TeraGo owns 76 spectrum licenses covering 75% of Canada’s population
• 24x7x365 Network Operations and Technical Support Centers in British
Columbia, Alberta and Ontario
• 4000+ customer locations in 46 Canadian markets with 99.999% uptime
• Connect directly to over 200 peers via all major Canadian peering points

6. © 2015 TeraGo Networks Inc.6
Network is engineered to deliver carrier-grade service through the worst
expected weather for any given region and the latest technology and
monitoring methods to deliver a secure connection to business customers
• Each service region is broken up into
climate zones
• Fog and snow do not impact service
quality
• Backbone radios and antennas are
engineered to ensure 99.999%
availability
• Backbone mounts are engineered to
withstand the ‘30-year storm’
• Proprietary encryption makes data
difficult to decipher
• Directional radio links – not broadcast
or WiFi
• Link ID (unique serial number) – is
hard coded into each radio
• Our 24 x 7 Network Operations Center
monitors network to prevent tampering
and intrusion

7. © 2015 TeraGo Networks Inc.7
TeraGo offers Private Network services capable of delivering secure,
predictable and consistent network performance with speeds up to 100Mbps.
VPN via MPLS VLAN VLAN Campus
Value
• Inexpensive point to point
connectivity
• Turn-key IP solution
• Multiple access methods
(eg. fibre, T1, DSL)
• Independent of the Internet
• Performance with
committed bandwidth
• Independent of the Internet
and TeraGo network (P2P)
• Performance with
bandwidth available at all
times
Use Case
• Businesses that need
private connectivity to
third-party service or
provider.
• Businesses with multiple
offices and large inter-
office data requirements.
• Businesses with two
offices within line of sight
and large inter-office data
requirements.
Virtual Private Network (VPN)
is a private tunnel through a
public network, but requires
additional measures to
ensure security.
VLAN is a logical LAN that extends beyond a single traditional
LAN, maximizing performance and security.

8. © 2015 TeraGo Networks Inc.8
TeraGo offers Fibre Access and Ethernet over Cable (EoC) Services with
speeds of up to 10Gbps to meet low latency requirements.
• Layer 2 symmetrical Ethernet over
Cable service, capable of carrying
TeraGo IP access
• Owned fibre in Vancouver,
Edmonton, and Toronto. With
ability to resell fibre at wholesale
rates from many major Telco
providers in Canada
• Ideal for low latency needs
• Packaged speeds include 10/100
Mbps & 1/10 Gbps Access
• Delivery Interval 35 Business
Days (worst case)
Downtown Vancouver on-net Fibre

9. © 2015 TeraGo Networks Inc.9
TeraGo offers Managed Hybrid Network Services in the form of Active
Redundancy for failover protection.
• Hybrid solutions using fixed wireless and traditional wireline access facilities (eg.
fibre, T1, DSL)
• Automatic failover between connections in Active and Passive configurations,
including secondary failover options to another carrier network
• Integrate into existing Internet environment or build a redundant Internet network
Internet
Current
Provider
TeraGo
Backbone
CO
B
`
Hub

10. © 2015 TeraGo Networks Inc.10
• Usage-based hosted
Infrastructure & Software
Services
• Turn-key services for disaster
recovery and backup
• Hosted PBX and SIP Trunk
services
TeraGo offers best in class Data Flow integration and superior service to our
customers through our own Network, Data Centers, and Cloud services.
• Fixed Wireless on licensed
spectrum
• Fibre and Coax Access
• Layer 2, Ethernet based
service
• 24x5x365 Network
Operations Support
• 58,000 square feet of data
center space, expandable to
150,000 square feet
• ~13MW of total provisioned
power, expandable to 53MW
• Owned and managed Tier 3
data centers available for
colocation

11. © 2015 TeraGo Networks Inc.11
TeraGo has capabilities at Data Centers many with Points-of-Presence
across Canada that offer Colocation and Cloud Services.

12. © 2015 TeraGo Networks Inc.12
TeraGo’s Mississauga Data Center is our flagship Tier 3 facility with state-of-
the-art design and construction by Blackberry (Research in Motion).
• 6,500 sqft of raised floor white space available
today, additional 6,000 sq.ft. is available for
expansion
• 9.6 MW of total available power to the facility,
delivered on two independent 4.8 MW power
feeds
• 10-600 kVa power generators deployed
• A/B power pre-configured in every cabinet
• Clean power supplied by double conversion UPS
• 2N back up power infrastructure, from two
municipal diverse hydro substations dedicated to
the complex
• Raised floor warm aisle, cold aisle configuration
• Carrier-neutral facility with redundant diverse
fibre core fed from multiple providers
• Multi-factor access authentication
• 24/7 monitoring by Network Operations Centre,
video monitoring and manned security

13. © 2015 TeraGo Networks Inc.13
Kelowna GigaCenter is Western Canada’s flagship Tier 3 data center
designed in partnership with IBM, and wholly-owned and operated by
TeraGo.
• Location Lowest Risk Profile in North
America
– Very Low Natural Disaster Risk
– Dry Moderate Climate
– Storms are Rare
– Least Windy City in Canada
– No Flood Risk
• Single Story / 28,600 Square Feet with
ability to expand
• 6MW Hydro Power (up to 40MW)
• Power Density up to 25kW/Rack
• Private Vaults and Racks
• 10Gbps Datacenter LAN
• Carrier Neutral
• Staff On-Site 24x7

14. © 2015 TeraGo Networks Inc.14
Kelowna GigaCenter offers private data centers in the form of GigaVaults is
Western Canada’s flagship Tier 3 data center wholly-owned and operated.
• Customizable and Scalable
• 12 to 160 Racks
• Steel Mesh Roof & Door Security Options
• Custom Power & Cooling
– Absolute Air Separation
– Cold Aisle Containment
– In-Row Cooling
• Chilled Water Available
• Up to 10Gbps LAN to Vault
• Fire Suppression with Dry Pipe Pre-Action,
and Gas Suppression is Available

15. © 2015 TeraGo Networks Inc.15
Kelowna GigaCenter views security as a critical factor in serving our clients.
• Physical Security
– Federal Government Security Certification
– Concrete External Walls & 7 Layers of physical
security including biometrics and alarming systems
– Background and Criminal Record Checks
• Certifications, Compliance, and Procedures:
– PCI / DSS Compliant
– SSAE16 SOC2 Type 2
– CSAE 5025 Type 2
– ISAE 3000 Type 2
– Cisco CMSP Audit
– ITIL Based Support

16. © 2015 TeraGo Networks Inc.16
• Usage-based hosted
Infrastructure & Software
Services
• Turn-key services for disaster
recovery and backup
• Hosted PBX and SIP Trunk
services
TeraGo offers best in class Data Flow integration and superior service to our
customers through our own Network, Data Centers, and Cloud services.
• Fixed Wireless on licensed
spectrum
• Fibre and Coax Access
• Layer 2, Ethernet based
service
• 24x5x365 Network
Operations Support
• 58,000 square feet of data
center space, expandable to
150,000 square feet
• ~13MW of total provisioned
power, expandable to 53MW
• Owned and managed Tier 3
data centers available for
colocation

17. © 2015 TeraGo Networks Inc.17
Hybrid Infrastructure Capabilities that are secure, reliable, and
trusted by Enterprises
3000+ Workloads in operation today

18. © 2015 TeraGo Networks Inc.18
Hybrid Infrastructure Capabilities that are secure, reliable, and
trusted by Enterprises
Hybrid Infrastructure Service
Secure & Reliable Solutions for Enterprises
Canada’s Largest Independent Cloud Provider
150+ Contracted Customers, including Fortune 100
Colocation Public & Private
Cloud
Managed IT
Services
Network Services
Storage
Services
Backup &
Recovery
Disaster
Recovery
Security
Services
Unified
Communications
• Speed – deploy new applications, projects and solutions in shorter timeframes
• Business Agility – change and adjust business requirements for on-demand IT service on-demand,
availability, and disaster recovery.
• Data Sovereignty - Meet data privacy requirements
Value to Enterprise Customers

19. © 2015 TeraGo Networks Inc.19
We offer a best in-class ITIL based Managed Support Services that enable
you to focus on your business.
Managed OS Patch & Management
RackForce performs the majority of server management tasks (up to the OS), freeing
customer resources to focus on other priorities more unique and strategic to their
business. Customers receive tailored automated alerting, dashboards and reporting
features. We take proactive and comprehensive role in maintaining the server,
including OS patch management.
Managed Threshold Monitoring
Clients are provided an array of standard features that increase manageability and
monitoring of server operation. Key features such as automated alerting and
performance dashboards deliver valuable insight into the state and performance of
customer's servers.
Basic Support
Suited for clients who are self-sufficient and seeking to retain full ownership and
responsibility for managing their operating system and application. We will manage
and monitor the underlying infrastructure and hypervisor. This level is useful for less
critical applications where the customer has adequate self-support capabilities, and for
dynamic environments such as development & test.

20. © 2015 TeraGo Networks Inc.20
TeraGo provides Unified Communications for your enterprise that leverage
premier network service capabilities, integrated with its Voice Cloud
Services.
Value
1. Ease of use for customers coupled with
cost savings
2. Compelling Applications
3. Ease of Provisioning and Management
Key Offerings
• Hosted PBX – Puts the customer phone
switch (PBX) in a managed, secure and
reliable cloud environment.
• SIP Trunking – Allows customers to move
away from expensive legacy PRI’s
traditionally provided by the incumbent
telecoms. It runs their phone services over
an IP connection that TeraGo can provide.

21. © 2015 TeraGo Networks Inc.21
• Usage-based hosted
Infrastructure & Software
Services
• Turn-key services for disaster
recovery and backup
• Hosted PBX and SIP Trunk
services
TeraGo offers best in class Data Flow integration and superior service to our
customers through our own Network, Data Centers, and Cloud services.
• Fixed Wireless on licensed
spectrum
• Fibre and Coax Access
• Layer 2, Ethernet based
service
• 24x5x365 Network
Operations Support
• 58,000 square feet of data
center space, expandable to
150,000 square feet
• ~13MW of total provisioned
power, expandable to 53MW
• Owned and managed Tier 3
data centers available for
colocation
Deep Integration that enable Hybrid capabilities

22. © 2015 TeraGo Networks Inc.
Contact Information
Ashish Patel
Director, Cloud Services
TeraGo Networks Inc.
e. ashish.patel@terago.ca
p. (905) 482-6516