How do you find out about issues and incidents occurring on your property? In this presentation, we share why text communication is vital to your awareness.

1. THE IMPORTANCE
OF USING TEXT
COMMUNICATION
FOR YOUR PROPERTY

2. “Today has been a nightmare,”
you whisper to yourself right before you take a deep breath.

3. It’s the Monday after your first
home game of the year.

4. “Did we run a
marathon today,”
you ask your
operations
manager
sarcastically.

5. You’re both exhausted from
today’s crisis management.

6. Several incidents took
place that you’re only
learning about now.

7. Too many incidents.
This lack of awareness is
unacceptable

8. But you can’t
figure out
how to
counter this
issue.

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10. You have plenty of
resources.

11. You use an incident
management system

12. And all teams arrive on
scene quickly, but as you
continue to talk through
your process to figure
out the issue, you know
something is missing.

13. “How do we increase
our awareness of these
incidents,” you ask.

14. You see, your current
operation is limited.

15. Hence the surge of
complaints after the fact.

16. You need to use text
communication to
increase your
awareness. Proactive
operations use these
solutions to help
mitigate incidents as
they occur.

17. ARE YOU
READY TO BE
PROACTIVE?

18. YOU'RE AT A
DISADVANTAGE WITHOUT
TEXT COMMUNICATION

19. Here’s the problem...

20. You can’t manage
what you don’t
know exists. It puts
you at a
disadvantage.

21. Yes, you’re
responding
efficiently to
the incidents
that do come
into the incident
management
system.

22. But, that’s not everything that’s
occurring, is it? You’re not aware
of everything that slips
through the cracks.

23. Because you have a deficiency in
your operation, your ‘awareness’ is
either nonexistent or limited.

24. You find out about issues or
incidents the next morning.
But it’s already too late, right?
You’re unaware of what’s
happening on your property.

25. DO YOU SEE A
DECLINE IN
ATTENDANCE?

26. DO YOU SEE
AN INCREASE
IN MORNING AFTER
COMPLAINT CALLS?

27. HOW DO YOUR
LOYAL SEASON
TICKET HOLDERS
RESPOND?

28. HOW DOES THIS
AFFECT YOUR
BOTTOM LINE?

29. DOES YOUR BOSS
KNOW THERE’S A
SOLUTION TO SOLVE
THIS THAT YOU’RE
NOT USING?

30. This problem can be
solved. It needs to
change. You must
implement a texting
solution to increase
your awareness.

31. MORE EYES
ENHANCES
PROACTIVE
OPERATIONS

32. You’ve got
everything you
need to manage
your issues and
incidents. But, now
you need
something more.

33. You need to have a
proactive solution.
Implement text
communication.

34. Implementing text
communication lets
you take advantage
of the thousands of
eyes throughout
your property.

35. That’s right; now your guests add
to the safety and security of
your property.

36. You empower them to
contribute to the
safety of their family
and others.

37. Text
communication
helps you, your
staff, and guests
mitigate incidents
that occur on your
property as they
are happening.

38. Even better is the cost of
these solutions are
minimal to implement
compared to the cost of
running your event or
struggling with liability
suits because of missed
issues or incidents.

39. Save time and money, but also
understand the long-term impact
using an easy-to-use solution has
on your operation.

40. A SIMPLE PROCESS
FOR INCREASED
AWARENESS

41. Implement the text system, display
signage throughout your property, and
watch how quickly the messages
start rolling into your software.

42. A guest sends a text
message with vital
information and
location details of
an incident
happening now.

43. The color-coded visual
representation of every
message by status (new,
pending, closed) lets your team
respond to the high priority
issue without delay.

44. Your team sends the incident to your
incident management system,
identifies appropriate resources, and
communicates it to the
need-to-know responders.

45. The chances are that
you would have never
known about this
incident prior.
Proactive Operations
understand how
powerful these
solutions are.

46. You must realize that they are only
as effective as the teams using
them. This point is critical.

47. Your team must be
determined to deliver an
exceptional experience
for guests.

48. You don’t want or need this
negative ripple effect.

49. ANALYSIS CAN HELP
YOU IMPROVE
AND OPTIMIZE

50. We value data. So, we can
never stress enough the
importance of analyzing data
to manage how your system
helps awareness of issues and
incidents better.

51. Your increased awareness
positively impacts the other
areas of your operation. You
have useful data, which helps
you make informed
operational decisions.

52. ISS 24/7, the nation’s leader in facility management and text
messaging communication software for the world’s greatest
properties, provides innovative technology to increase efficiency
and effectiveness of facility operations. ISS 24/7 offers software
for incident management, maintenance management, text
messaging, inspections, credentialing, and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”).
The Technology is a web-based system designed to enhance
the situational awareness, safety, and security for sporting and
entertainment events, security operations and property
management organizations.
PROACTIVE OPERATIONS FOR THE
WORLD’S GREATEST PROPERTIES
Readers interested in learning more
about the suite of services for ISS 24/7
should visit ISS247.com.
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