Little Monsters - one thing rec. organizations have in common with Lady Gaga. No, I'm not referring to our campers/participants, I mean that we have affectionate nicknames for the important people in our life! Lady Gaga is a top-selling music artist because she is amazing at building and looking after her community (whom she calls her Little Monsters). Recreation Leaders can learn a lot from how Lady Gaga's treats her True Fans. Learning Outcomes: #1: At the conclusion of the educational program participants will be able to identify the commitment Gaga makes to her True Fans and how easy it is to do with the families in our community. #2: At the conclusion of the educational program participants will be able to create focussed plan to build an intensive two-way relationship with the families and staff who LIVE to return to your branch or Rec Center. #3: At the conclusion participants will be able to take specific actions to build word of mouth referrals from your "Little Monsters". Originally presented at MParks2016 in Traverse City, Michigan.