Global Service Providers Ratings -2014 
25th September, 2014 
This report is solely for the use of Zinnov Client and Zinnov Personnel. No Part of it may be quoted, circulated or reproduced for distribution outside 
the client organization without prior written approval from Zinnov. 
1
2 
Global Engineering R&D Landscape 
Key Trends in Global Engineering & RD Services 
GSPR – 2014 Rating
3 
$577 Billion 
G500 R&D spend in 2014 
Global Engineering R&D Landscape 
Key Trends in Global Engineering & RD Services 
GSPR – 2014 Rating
R&D spend continues to be on the rise with focus on building better, 
faster and smarter products 
FY 2014 
577 Billion 
R&D spend by Global 
500 companies 
USD 110 BN USD 68 BN USD 59 BN USD 48 BN USD 45 BN 
Automotive 
Electrical & 
Consumer Electronics 
Telecom & 
Networking 
Software and Internet Semiconductor 
Volkswagen 
Toyota Motor 
General Motors 
Robert Bosch 
Honda Motor 
Ford Motor 
Daimler 
BMW 
Nissan Motor 
Denso 
Samsung Electronics 
Panasonic 
Sony 
Canon 
Hewlett-Packard 
Apple 
Toshiba 
Fujitsu 
Fujifilm 
Mitsubishi Electric 
Microsoft 
Google 
IBM 
Oracle 
Amazon.com 
SAP 
EMC 
eBay 
Facebook 
Electronic Arts 
Nokia 
Cisco Systems 
Ericsson 
Huawei Technologies 
Alcatel-Lucent 
NSN 
NTT 
Research In Motion 
Telefonica 
ZTE 
Intel 
Qualcomm 
STMicroelectronics 
Broadcom 
Texas Instruments 
Renesas 
Taiwan Semiconductor 
AMD 
Applied Materials 
Nvidia 
Source: Zinnov Research and Analysis 4
The addressable Engineering and R&D globalization and services 
opportunity stands at USD 170 billion 
Total Addressable 
R&D Globalisation & 
Services opportunity 
Addressable Market* 
USD 
170 
Billion 
Addressed Market 
USD 
55 
Billion 
Total Addressed 
R&D Globalisation and 
Services Market 
Current Addressed ER&D market through 
offshore in-house R&D Centres 
USD 
29 
Billion 
Addressed ER&D Globalisation & Services market 
through Outsourcing partners 
USD 
26 
Billion 
*Opportunity Includes market for Captives , Offshore R&D Service Providers and Onshore R&D 
Service Providers 
7
6 
Global Engineering R&D Landscape 
Key Trends in Global Engineering & RD Services 
GSPR – 2014 Rating 
$38 Billion by 
2020 
India’s ER&D services and 
Globalization revenue 
(Expected) 
India Engineering R&D Landscape 
Source: Zinnov Research and Analysis
India’s ER&D globalization and services market is expected to reach $38 
Billion by 2020 
Product Engineering Services Growth Rate ( In USD Billions) 
USD 
16.56 
BN 
USD 
18.20 
BN 
Growth rate 
9.9% 
Growth rate (Expected) 
12.05 % 
USD 
38 
BN 
FY 2013 FY 2014 FY 2020 (E ) 
Note 1: There is an increase of $264 Million to the overall numbers for 2013 because of a revision in the Automotive vertical numbers, we have corrected the estimates for 2013 retrospectively. 
Note 2: The estimated growth does not include Defense 
All figures in USD Billion 
$6.193 
$6.887 
$10.372 
$11.312 
Growth 
9.06% 
Growth 
11.20% 
Service 
Providers 
Service 
Providers 
In-house 
R&D Centers 
In-house 
R&D Centers 
FY 2013 FY 2014 
• Service provider growth driven by entry 
of existing players into newer verticals 
• Verticals like Medical Devices, Industrial 
Automation and Energy and beginning 
to adopt outsourcing aggressively 
• New In-house R&D centers are in 
incubation stage, growth through 
ramp-ups will reflect in coming years 
Source: Zinnov Research and Analysis 7
8 
Engineering 
Services is getting 
re-defined 
Global Engineering R&D Landscape 
Key Trends in Global Engineering & RD Services 
GSPR – 2014 Rating
9 
aggressively pursuing the “in-country sourcing” opportunity 
exploring newer customers segments for added growth 
building deep solution capabilities for the connected world 
collaborating with start-ups to drive innovation 
The Product 
Engineering landscape 
has evolved and Service 
providers are 
responding to the 
change by…. 
diversifying into newer verticals because of reduced entry barriers 
Source: Zinnov Research and Analysis
10 
Indian Companies 
Leaders in the ER&D 
Services 
Global Engineering R&D Landscape 
Key Trends in Global Engineering & RD Services 
GSPR – 2014 Rating
Zinnov’s GSPR is based on a proprietary framework that effectively 
quantifies qualitative data and subsequently uses a AHP model 
11 
Methodology 
Data Point Classification AHP & Rating Scale 
1 2 3 4 5 
AHP is a statistical model used for assigning weights to the dimensions 
and the data points. Rating point of 1 to 5 was decided for each data 
point based on criteria 
Classification of company and vertical specific data points available 
from various RFIs 
Ranking & Zones Data Extraction & Rating 
Score Rank Look-up 
For all data points extracted from RFIs, corresponding rating was 
mapped in the Rating Scale 
Companies were ranked based on the scores arrived from the previous 
steps, using the parameter based modeler. The vertical specific 
characteristics were then included to plot the companies in Zinnov 
Zones 
AHP Rating Scale 
Data Point 1 
Data Point 2
The GSPR rating is done by evaluating the participants across pre-identified 
key performance parameters 
12 
Human Capital 
Human Capital is critical in analysis of company’s capability to deliver specific engineering needs. We considered vertical wise and 
overall headcount, distribution by product development breadth, experience level, and special/additional qualifications 
Capabilities & Innovation 
Capabilities of the organization is assessed to understand the overall ability of the vendor to deliver on the requirements of clients; it 
encompasses people dimension, operational capability, business models employed, Innovation & IP / solutions / Frameworks / 
Products built / delivered by the organization 
Financials 
Financial Strength of a company plays a key role in the assessment process; apart from showcasing the financial health of the 
organization, it also contributes in analyzing the ability to scale, invest and potential of the vendor to support the customer’s growth 
Ecosystem Linkages 
Strategic partnerships with OEMs and industry leaders, University connects for research, membership and contribution to global 
development forums tell a lot about the provider’s capability in harnessing the ecosystem in R&D and product engineering space and 
hence is an important criterion in evaluation 
Infrastructure 
Infrastructure investment (Labs, ODCs) demonstrates capability and commitment to growth. Also, geographic spread and expansions 
throws light on the ability to leverage geo specific advantages. Investments in certifications and adoption of standards have strong 
bearing on determining the processes orientation that is needed for delivering on remote product engineering and R&D activities 
Business Sustainability 
Client relationships, engagement model maturity with the customers, the ability to articulate and create a USP and the Governance 
Risk and Compliance status are indicators of sustainability. We used these parameters to assess the sustainability index of the 
partner, which help customers differentiate long term players from others 
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s
Zinnov Zones – Overall Rating Model 
13 
• Emerging Companies with Presence 
Across Multiple Verticals 
• Focus on Building Competencies 
Across Multiple Verticals 
• Developing Cross PDLC Competencies 
across multiple verticals 
• Emerging Companies in Niche 
• Focus on Building Niche R&D and 
Vertical Competencies 
• Developing Cross PDLC 
Competencies in Focus Verticals 
• Market Leaders across verticals 
• Presence Across Multiple Verticals 
• Strong Focus on IP Creation, 
Innovation and Ecosystem Linkages 
across most verticals 
• Excellent Breadth and Depth of 
Services across most Verticals 
• High Scalability across most verticals 
• Market Leaders in Niche Verticals 
• Well Established Competency in One 
or Two Verticals 
• Excellent Breadth and Depth of 
Services in Focus Verticals 
• High Scalability in focus verticals 
Emerging Established 
Scale, # of Verticals serviced, Client Spread 
Expansive 
Niche 
Verticals 
Specialization, R&D Practice Maturity (depth and breadth of services), Innovation & IP, Eco-System Linkages 
What has changed? 
• The Y-Axis earlier was a 
function of vertical 
coverage. 
• In 2014, the Y-Axis is a 
function of 3 key 
parameters (Scale, Vertical 
Coverage and Client 
Spread) 
• The additional dimensions 
were added based on 
customers feedback to 
bring more granularity 
• The Y-Axis should not be 
compared to GSPR 2013 
ratings on a like for like 
basis
Overall Rating 
14
15 
VERTICAL WISE RATING
ZINNOV ZONES EXPLAINED 
16 
Nurture 
Zone Breakout Zone Execution Zone 
Leader 
Zone 
Challenges Attributes Recommende 
d Initiatives 
• New entrants, providing skill sets to 
supplement R&D bandwidth 
• Presence in only a few verticals: 
Focused growth 
• Innovation, if at all, in process 
optimization 
• Limited number of clients 
• Typically work in T&M model 
• Acquiring new customers., 
diversifying revenue 
• Building product engineering 
competencies 
• Developing Engineering Services 
specific Sales organization 
• Understanding the differences 
between PES/ IT Service business 
• Focus on targeted customer 
segment and vertical 
• Build technology competency in 
niche focus areas 
• Focus on building credibility by 
delivering on initial projects 
• On the way into big league, 
delivering R&D services effectively 
• Presence in two or more verticals 
• Innovation frameworks resulting in 
tangible benefit to customers 
• Typically work in T&M and Fixed 
Price model 
• Acquiring large customers 
• Growing existing accounts and 
repeat business 
• Developing across the PDLC 
competencies 
• Building domain capabilities 
• Building a product engineering 
culture within the organization 
• Focus on PDLC Skill Development 
• Focus on augmenting domain 
skills 
• Work on building trust with 
existing customers 
• Capable of delivering complete 
product development as a true 
engineering partner 
• Presence in almost all verticals 
• Reusable IP’s built, and benefits 
quantified 
• Capable of working in all models, 
including Risk Reward and Revenue 
Share 
• Growing small accounts into deep 
relationships 
• Building Concept to Market 
Capabilities with deep domain 
expertise 
• Building relevant IP’s 
• Executing on new & innovative 
business models 
• Limited self owned R&D infrastructure 
• Focus on IP creation; create vertical 
agnostic IPs 
• Focus on Account Mining and 
execution on new business models 
• Focus on internal and external 
innovation incubation efforts 
• Capable of performing concept to 
Go-To-Market for the product 
• Presence in almost all verticals 
• Formal innovation culture, resulting 
in IP’s and numerous tactical 
innovations 
• Capable of working in all models, 
including Risk Reward and Revenue 
Share 
• Succeeding as go to market partner in 
emerging markets 
• Building end to products of their own 
• Building product management 
capabilities 
• Scaling new vertical practices in R&D 
services to drive continued growth 
• Scaling R&D infrastructure 
• Focus on end customer of 
customers 
• Drive customer led innovation 
• Build strong Go-To-Market 
capability to become viable 
channel partner for customers
AEROSPACE - 2014
AUTOMOTIVE - 2014
19 
COMPUTER PERIPHERALS AND STORAGE - 2014
CONSTRUCTION AND HEAVY MACHINERY - 2014
21 
CONSUMER ELECTRONICS - 2014 
Zinnov Zones – Leading Service Providers 
Source: Zinnov Research and Analysis
22 
ENERGY - 2014 
Zinnov Zones – Leading Service Providers 
Source: Zinnov Research and Analysis
23 
INDUSTRIAL AUTOMATION - 2014
24 
MEDICAL DEVICES - 2014 
Source: Zinnov Research and Analysis
25 
OUTSOURCED SOFTWARE PRODUCT DEVELOPMENT – ENTERPRISE 
SOFTWARE 
Source: Zinnov Research and Analysis
26 
OUTSOURCED SOFTWARE PRODUCT DEVELOPMENT – CONSUMER 
SOFTWARE 
Source: Zinnov Research and Analysis
27 
SEMICONDUCTOR - 2014 
Source: Zinnov Research and Analysis
28 
TELECOMMUNICATION - 2014 
Source: Zinnov Research and Analysis
29 
TRANSPORT - 2014 
Source: Zinnov Research and Analysis
30 
Bangalore 
69 "Prathiba Complex", 
4th 'A' Cross, 
Koramangala 5th Block, 
Bangalore-560 095. 
Phone: +91-80-41127925/6 
Gurgaon Office: 
First Floor, 
Plot no. 131, Sector 44, 
Gurgaon-122002, 
Phone: +91 124 4420100 
Singapore 
Level 42, Suntec Tower Three 
8 Temasek Boulevard 
Singapore 038988 
Phone:+65 6829 2123 
California Office 
3080 Olcott Street 
Suite A125, 
Santa Clara, CA 95054 
Phone: +408-716-8432 
Texas 
21, Waterway Ave 
Suite 300 
The Woodlands 
TX-77380 USA 
Phone:+1-281-362-2773 
Beijing 
Meilifang Tower 4, Entrance 4, 
10/F #1003, 
11 Beiyuan Shuangying Road, 
Chaoyang District, Beijing 
China 100012 
Thank You

Global R&D Service Provider Ratings 2014

  • 1.
    Global Service ProvidersRatings -2014 25th September, 2014 This report is solely for the use of Zinnov Client and Zinnov Personnel. No Part of it may be quoted, circulated or reproduced for distribution outside the client organization without prior written approval from Zinnov. 1
  • 2.
    2 Global EngineeringR&D Landscape Key Trends in Global Engineering & RD Services GSPR – 2014 Rating
  • 3.
    3 $577 Billion G500 R&D spend in 2014 Global Engineering R&D Landscape Key Trends in Global Engineering & RD Services GSPR – 2014 Rating
  • 4.
    R&D spend continuesto be on the rise with focus on building better, faster and smarter products FY 2014 577 Billion R&D spend by Global 500 companies USD 110 BN USD 68 BN USD 59 BN USD 48 BN USD 45 BN Automotive Electrical & Consumer Electronics Telecom & Networking Software and Internet Semiconductor Volkswagen Toyota Motor General Motors Robert Bosch Honda Motor Ford Motor Daimler BMW Nissan Motor Denso Samsung Electronics Panasonic Sony Canon Hewlett-Packard Apple Toshiba Fujitsu Fujifilm Mitsubishi Electric Microsoft Google IBM Oracle Amazon.com SAP EMC eBay Facebook Electronic Arts Nokia Cisco Systems Ericsson Huawei Technologies Alcatel-Lucent NSN NTT Research In Motion Telefonica ZTE Intel Qualcomm STMicroelectronics Broadcom Texas Instruments Renesas Taiwan Semiconductor AMD Applied Materials Nvidia Source: Zinnov Research and Analysis 4
  • 5.
    The addressable Engineeringand R&D globalization and services opportunity stands at USD 170 billion Total Addressable R&D Globalisation & Services opportunity Addressable Market* USD 170 Billion Addressed Market USD 55 Billion Total Addressed R&D Globalisation and Services Market Current Addressed ER&D market through offshore in-house R&D Centres USD 29 Billion Addressed ER&D Globalisation & Services market through Outsourcing partners USD 26 Billion *Opportunity Includes market for Captives , Offshore R&D Service Providers and Onshore R&D Service Providers 7
  • 6.
    6 Global EngineeringR&D Landscape Key Trends in Global Engineering & RD Services GSPR – 2014 Rating $38 Billion by 2020 India’s ER&D services and Globalization revenue (Expected) India Engineering R&D Landscape Source: Zinnov Research and Analysis
  • 7.
    India’s ER&D globalizationand services market is expected to reach $38 Billion by 2020 Product Engineering Services Growth Rate ( In USD Billions) USD 16.56 BN USD 18.20 BN Growth rate 9.9% Growth rate (Expected) 12.05 % USD 38 BN FY 2013 FY 2014 FY 2020 (E ) Note 1: There is an increase of $264 Million to the overall numbers for 2013 because of a revision in the Automotive vertical numbers, we have corrected the estimates for 2013 retrospectively. Note 2: The estimated growth does not include Defense All figures in USD Billion $6.193 $6.887 $10.372 $11.312 Growth 9.06% Growth 11.20% Service Providers Service Providers In-house R&D Centers In-house R&D Centers FY 2013 FY 2014 • Service provider growth driven by entry of existing players into newer verticals • Verticals like Medical Devices, Industrial Automation and Energy and beginning to adopt outsourcing aggressively • New In-house R&D centers are in incubation stage, growth through ramp-ups will reflect in coming years Source: Zinnov Research and Analysis 7
  • 8.
    8 Engineering Servicesis getting re-defined Global Engineering R&D Landscape Key Trends in Global Engineering & RD Services GSPR – 2014 Rating
  • 9.
    9 aggressively pursuingthe “in-country sourcing” opportunity exploring newer customers segments for added growth building deep solution capabilities for the connected world collaborating with start-ups to drive innovation The Product Engineering landscape has evolved and Service providers are responding to the change by…. diversifying into newer verticals because of reduced entry barriers Source: Zinnov Research and Analysis
  • 10.
    10 Indian Companies Leaders in the ER&D Services Global Engineering R&D Landscape Key Trends in Global Engineering & RD Services GSPR – 2014 Rating
  • 11.
    Zinnov’s GSPR isbased on a proprietary framework that effectively quantifies qualitative data and subsequently uses a AHP model 11 Methodology Data Point Classification AHP & Rating Scale 1 2 3 4 5 AHP is a statistical model used for assigning weights to the dimensions and the data points. Rating point of 1 to 5 was decided for each data point based on criteria Classification of company and vertical specific data points available from various RFIs Ranking & Zones Data Extraction & Rating Score Rank Look-up For all data points extracted from RFIs, corresponding rating was mapped in the Rating Scale Companies were ranked based on the scores arrived from the previous steps, using the parameter based modeler. The vertical specific characteristics were then included to plot the companies in Zinnov Zones AHP Rating Scale Data Point 1 Data Point 2
  • 12.
    The GSPR ratingis done by evaluating the participants across pre-identified key performance parameters 12 Human Capital Human Capital is critical in analysis of company’s capability to deliver specific engineering needs. We considered vertical wise and overall headcount, distribution by product development breadth, experience level, and special/additional qualifications Capabilities & Innovation Capabilities of the organization is assessed to understand the overall ability of the vendor to deliver on the requirements of clients; it encompasses people dimension, operational capability, business models employed, Innovation & IP / solutions / Frameworks / Products built / delivered by the organization Financials Financial Strength of a company plays a key role in the assessment process; apart from showcasing the financial health of the organization, it also contributes in analyzing the ability to scale, invest and potential of the vendor to support the customer’s growth Ecosystem Linkages Strategic partnerships with OEMs and industry leaders, University connects for research, membership and contribution to global development forums tell a lot about the provider’s capability in harnessing the ecosystem in R&D and product engineering space and hence is an important criterion in evaluation Infrastructure Infrastructure investment (Labs, ODCs) demonstrates capability and commitment to growth. Also, geographic spread and expansions throws light on the ability to leverage geo specific advantages. Investments in certifications and adoption of standards have strong bearing on determining the processes orientation that is needed for delivering on remote product engineering and R&D activities Business Sustainability Client relationships, engagement model maturity with the customers, the ability to articulate and create a USP and the Governance Risk and Compliance status are indicators of sustainability. We used these parameters to assess the sustainability index of the partner, which help customers differentiate long term players from others R a t i n g P a r a m e t e r s R a t i n g P a r a m e t e r s
  • 13.
    Zinnov Zones –Overall Rating Model 13 • Emerging Companies with Presence Across Multiple Verticals • Focus on Building Competencies Across Multiple Verticals • Developing Cross PDLC Competencies across multiple verticals • Emerging Companies in Niche • Focus on Building Niche R&D and Vertical Competencies • Developing Cross PDLC Competencies in Focus Verticals • Market Leaders across verticals • Presence Across Multiple Verticals • Strong Focus on IP Creation, Innovation and Ecosystem Linkages across most verticals • Excellent Breadth and Depth of Services across most Verticals • High Scalability across most verticals • Market Leaders in Niche Verticals • Well Established Competency in One or Two Verticals • Excellent Breadth and Depth of Services in Focus Verticals • High Scalability in focus verticals Emerging Established Scale, # of Verticals serviced, Client Spread Expansive Niche Verticals Specialization, R&D Practice Maturity (depth and breadth of services), Innovation & IP, Eco-System Linkages What has changed? • The Y-Axis earlier was a function of vertical coverage. • In 2014, the Y-Axis is a function of 3 key parameters (Scale, Vertical Coverage and Client Spread) • The additional dimensions were added based on customers feedback to bring more granularity • The Y-Axis should not be compared to GSPR 2013 ratings on a like for like basis
  • 14.
  • 15.
  • 16.
    ZINNOV ZONES EXPLAINED 16 Nurture Zone Breakout Zone Execution Zone Leader Zone Challenges Attributes Recommende d Initiatives • New entrants, providing skill sets to supplement R&D bandwidth • Presence in only a few verticals: Focused growth • Innovation, if at all, in process optimization • Limited number of clients • Typically work in T&M model • Acquiring new customers., diversifying revenue • Building product engineering competencies • Developing Engineering Services specific Sales organization • Understanding the differences between PES/ IT Service business • Focus on targeted customer segment and vertical • Build technology competency in niche focus areas • Focus on building credibility by delivering on initial projects • On the way into big league, delivering R&D services effectively • Presence in two or more verticals • Innovation frameworks resulting in tangible benefit to customers • Typically work in T&M and Fixed Price model • Acquiring large customers • Growing existing accounts and repeat business • Developing across the PDLC competencies • Building domain capabilities • Building a product engineering culture within the organization • Focus on PDLC Skill Development • Focus on augmenting domain skills • Work on building trust with existing customers • Capable of delivering complete product development as a true engineering partner • Presence in almost all verticals • Reusable IP’s built, and benefits quantified • Capable of working in all models, including Risk Reward and Revenue Share • Growing small accounts into deep relationships • Building Concept to Market Capabilities with deep domain expertise • Building relevant IP’s • Executing on new & innovative business models • Limited self owned R&D infrastructure • Focus on IP creation; create vertical agnostic IPs • Focus on Account Mining and execution on new business models • Focus on internal and external innovation incubation efforts • Capable of performing concept to Go-To-Market for the product • Presence in almost all verticals • Formal innovation culture, resulting in IP’s and numerous tactical innovations • Capable of working in all models, including Risk Reward and Revenue Share • Succeeding as go to market partner in emerging markets • Building end to products of their own • Building product management capabilities • Scaling new vertical practices in R&D services to drive continued growth • Scaling R&D infrastructure • Focus on end customer of customers • Drive customer led innovation • Build strong Go-To-Market capability to become viable channel partner for customers
  • 17.
  • 18.
  • 19.
    19 COMPUTER PERIPHERALSAND STORAGE - 2014
  • 20.
    CONSTRUCTION AND HEAVYMACHINERY - 2014
  • 21.
    21 CONSUMER ELECTRONICS- 2014 Zinnov Zones – Leading Service Providers Source: Zinnov Research and Analysis
  • 22.
    22 ENERGY -2014 Zinnov Zones – Leading Service Providers Source: Zinnov Research and Analysis
  • 23.
  • 24.
    24 MEDICAL DEVICES- 2014 Source: Zinnov Research and Analysis
  • 25.
    25 OUTSOURCED SOFTWAREPRODUCT DEVELOPMENT – ENTERPRISE SOFTWARE Source: Zinnov Research and Analysis
  • 26.
    26 OUTSOURCED SOFTWAREPRODUCT DEVELOPMENT – CONSUMER SOFTWARE Source: Zinnov Research and Analysis
  • 27.
    27 SEMICONDUCTOR -2014 Source: Zinnov Research and Analysis
  • 28.
    28 TELECOMMUNICATION -2014 Source: Zinnov Research and Analysis
  • 29.
    29 TRANSPORT -2014 Source: Zinnov Research and Analysis
  • 30.
    30 Bangalore 69"Prathiba Complex", 4th 'A' Cross, Koramangala 5th Block, Bangalore-560 095. Phone: +91-80-41127925/6 Gurgaon Office: First Floor, Plot no. 131, Sector 44, Gurgaon-122002, Phone: +91 124 4420100 Singapore Level 42, Suntec Tower Three 8 Temasek Boulevard Singapore 038988 Phone:+65 6829 2123 California Office 3080 Olcott Street Suite A125, Santa Clara, CA 95054 Phone: +408-716-8432 Texas 21, Waterway Ave Suite 300 The Woodlands TX-77380 USA Phone:+1-281-362-2773 Beijing Meilifang Tower 4, Entrance 4, 10/F #1003, 11 Beiyuan Shuangying Road, Chaoyang District, Beijing China 100012 Thank You