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SERVICE
DESIGN FOR
BUSINESS INNOVATION




YVES PIGNEUR
UNIVERSITY OF LAUSANNE
                         ILLUSTRATIONS.FR
AGENDA



 BUSINESS MODEL INNOVATION

 SERVICE THRU BUSINESS MODEL
 BUSINESS MODEL DESIGN
INNOVATION
TYPES OF INNOVATION

                      PROCESS

                      PRODUCT

                      BUSINESS MODEL

DILBERT
FLICKR.COM




PRODUCT INNOVATION
FLICKR.COM




PROCESS INNOVATION
FLICKR.COM




BUSINESS MODEL INNOVATION
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation
Service design for business innovation

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Service design for business innovation