The document discusses an upcoming event on innovation games and agile practices in retail banking. It provides an agenda for workshops focused on understanding current contexts and practices, validating recommendations, and implementing agile best practices. The workshops will use various games and exercises to quickly engage teams from multiple countries in identifying opportunities to reduce time to market and adopt agile. The goal is to help transform organizations and facilitate emerging agile approaches tailored to different contexts.

1. January
24-­‐25,
2013
Igsummit.weebly.com
Innova>on
Games
&
Agile
in
Retail
Banking
Xavier
Warzee,
CTO
Paris,
France
xwarzee@palo-­‐it.com
&
Catherine
Boudlal,
Agile
Coach
Cédric
Mainguy,
Marke>ng
Specialist
Sidi
MoHammed
Ramdani,
Coach

2. January
24-­‐25,
2013
Igsummit.weebly.com
Xavier
Warzee
2012:
IG
Trained
Facilitator
2006:
Agile
Alliance
2011
-­‐
2013:
Scrum
Day
chair
2001:
Internet/Web
2013:
Scrum
Gathering
chair
applica>ons
2010:
French
Scrum
User
1995:
Simula>on/Design
Group
President
of
complex
systems
2006:
Cer>fied
Scrum
1989:
Object
Oriented
Master
Technologies

3. January
24-­‐25,
2013
Igsummit.weebly.com
Agenda
ü Objec>ves
of
the
Retail
Bank
ü Our
approach
ü The
Workshops
J
ü Closing
remarks

4. January
24-­‐25,
2013
Igsummit.weebly.com
OBJECTIVES
OF
THE
RETAIL
BANK

5. January
24-­‐25,
2013
Igsummit.weebly.com

6. January
24-­‐25,
2013
Igsummit.weebly.com
How
to
reduce
Time

7. January
24-­‐25,
2013
Igsummit.weebly.com
to
Market

8. January
24-­‐25,
2013
Igsummit.weebly.com
In
Retail
Banking
IT
departments?

9. January
24-­‐25,
2013
Igsummit.weebly.com

10. January
24-­‐25,
2013
Igsummit.weebly.com

11. January
24-­‐25,
2013
Igsummit.weebly.com

12. January
24-­‐25,
2013
Igsummit.weebly.com
Agile
“Methods”
• Lean
–
1987
• Dynamic
Systems
Development
Method
(DSDM)
-­‐
1995
• eXtreme
Programming
(XP)
–
1996
• Scrum
–
1996
• Feature
Driven
Development
(FDD)-­‐
1997
• Agile
Manifesto
–
2001
• Agile
Unified
Process
-­‐
2002
• Lean
Sohware
Development
–
2003
• Crystal
Clear
–
2004

13. January
24-­‐25,
2013
Igsummit.weebly.com

14. January
24-­‐25,
2013
Igsummit.weebly.com
The
context
Several
types
of
• Itera>ve,
Agile,
Unified
Process,
Waterfall,
project
management
…
Several
types
of
• Offshore,
distributed
teams,
organiza>ons
• IT
teams
leading
Business
choices!,
…
Several
types
of
• BI,
Mainframes,
Web,
Java,
…
technologies
And
several
countries
• Belgium,
France,
Italy,
Luxembourg

15. January
24-­‐25,
2013
Igsummit.weebly.com

16. January
24-­‐25,
2013
Igsummit.weebly.com
Maarten
Volders
Cédric
Catherine
Xavier
“Hammed”

17. January
24-­‐25,
2013
Igsummit.weebly.com
Why
Play
Games?
To
collect
a
large
number
of
informa9on
in
a
short
period
of
>me
To
engage
teams
to
ease
the
next
step:
start
a
transforma9on!
To
facilitate
the
emergence
of
new
agile
organiza>ons
for
various
contexts,
countries,
cultures,
maturi>es,
…

18. January
24-­‐25,
2013
Igsummit.weebly.com
OUR
APPROACH

19. January
24-­‐25,
2013
Igsummit.weebly.com
Interviews?
Image
credit:
auremar
/
123RF
Banque
d'images

20. January
24-­‐25,
2013
Igsummit.weebly.com

21. January
24-­‐25,
2013
Igsummit.weebly.com

22. January
24-­‐25,
2013
Igsummit.weebly.com

23. January
24-­‐25,
2013
Igsummit.weebly.com

24. January
24-­‐25,
2013
Igsummit.weebly.com

25. January
24-­‐25,
2013
Igsummit.weebly.com

26. January
24-­‐25,
2013
Igsummit.weebly.com

27. January
24-­‐25,
2013
Igsummit.weebly.com
Selected
Games
Graphic
Gameplan
SWOT
to
collect
$100
Test
to
to
Implement
in
an
Current
Contexts
20/20
Vision
to
Implement
in
an
IT
IT
department:
and
Prac9ces
Validate
and
select
department:
recommenda9ons
To
define
a
And
focus
on
issues
To
put
priori9es
on
roadmap
to
adopt
and
expecta9ons
recommenda9ons
prac9ces

28. January
24-­‐25,
2013
Igsummit.weebly.com
The
“corporate”
presenta>on
Interviews
Workshop
1
Agile
Best
Current
level
of
Agile
Prac9ces
Guide
Current
Contexts
and
Prac9ces
Recommenda9ons
Workshop
2
Workshop
3
Valida9on
and
selec9on
of
Implementa9on
Implementa9on
in
an
IT
Implementa9on
Guide
recommenda9ons
Guide
V0
department
V1

29. January
24-­‐25,
2013
Igsummit.weebly.com
Agile
Methods
Guide
Interviews
results
Current
Prac>ces
&
Recommenda>ons
To
adopt
Agile
Prac>ces
Tables
of
Law
J
Implementa>on
Guides

30. January
24-­‐25,
2013
Igsummit.weebly.com
Current
Contexts
and
Prac9ces
WORKSHOP
1

31. January
24-­‐25,
2013
Igsummit.weebly.com
Let’s
Play
a
SWOT

32. January
24-­‐25,
2013
Igsummit.weebly.com
Collec>ng
current
development
prac>ces
People
quickly
engaged
7
Teams
from
4
countries

33. January
24-­‐25,
2013
Igsummit.weebly.com
Each
team
lists
its
current
prac>ces
(here,
slides
of
remote
teams)

34. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT
Mechanics
• Teams
from
different
departments
from
4
countries
listed
their
current
development
prac>ces
on
Post-­‐its.
• Then,
each
team
shared
their
Post-­‐its
on
the
SWOT
board
explaining
the
why?
• Goal:
Quickly
find
current
issues
and
map
current
dev
process
really
used!

35. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT
Our
observa>ons
• Teams
felt
engaged
• Quickly
they
used
walls
and
Post-­‐its
• Lot
of
discussions
during
the
prac>ces
collec>on
• Real
contexts
emerged
through
explana>ons
when
Post-­‐its
were
added
on
the
SWOT
board
• Discussions
between
teams
from
different
organiza>ons
give
us
context
to
collected
prac>ces

36. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT

37. January
24-­‐25,
2013
Igsummit.weebly.com
Strength
Weaknesses
Office
space
organiza9on
• Project
Planning
Office
space
organiza9on
• Specialized
teams
• Dedicated
mee>ng
rooms
• Es>ma>on
• Communica>on
tools
(visual,
chats,
mails,
• Project
follow
up
• Open
space
• Transversal
teams
RSE,
etc.)
• Project
commiuees
• Classical
office
• Domain
teams
• Open
Space
• Architecture
commiuees
• Remote
open
space
Requirements
Management
Project
Infrastructure
• Release
configura>on
management
• Development
Env.
• War
room
(Dev.,
Testers,
Business)
• Remote
classical
office
• Func>onal
Analysis
• Internal
tes>ng
plasorm
• Tasks
priori>es
defini>on
• Dedicated
mee>ng
rooms
• GUI
mock
ups
• Valida>on
tes>ng
plasorm
Specifica9ons
Management
• Communica>on
(camera,
chats,
• Requirements
traceability
• Con>nuous
integra>on
plasorm
• UML
specifica>ons
• Pre-­‐produc>on
plasorm
• UML
-­‐
Uses
Cases
/
Actors
mails,
RSE,
etc.)
Development
• Pilot
plasorm
• Func>onal
Analysis
Project
Infrastructure
• Build
• Documenta>on
server
• Technical
Analysis
Project
Organiza9on
• GUI
mock
ups
• Development
Env.
• Unit
tes>ng
• Features
development
splitng
• Requirements
traceability(QC)
• Pre-­‐produc>on
plasorm
• Coding
norms
and
standards
• Itera>ve
development
Development
• Pilot
plasorm
Project
Management
• Incremental
development
• Unit
Tests
Project
management
• Anomalies
management
• Produc>on
plasorm
• Daily
tasks
management
• MCIP
method
V&V
tes9ng
Project
organiza9on
• Scrum
usage
• Valida>on
tes>ng
• Ver>cal
teams
Opportuni9es
Threat
Office
space
organiza9on
• Coding
norms
and
standards
Office
space
organiza9on
• Features
development
splitng
• Open
Space
Tests
V&V
• Remote
classical
office
Project
Management
• Dedicated
mee>ng
rooms
• Integra>on
tes>ng
Project
Infrastructure
• External
access
to
documents
Project
Infrastructure
• Verifica>on
tes>ng
• Con>nuous
integra>on
plasorm
repositories
• Con>nuous
integra>on
plasorm
• Performance
tes>ng
• Pre-­‐produc>on
plasorm
• Wiki
Server
Project
Management
• Pilot
plasorm
Project
Organiza9on
• Quality
Insurance
Plan
• Produc>on
plasorm
• Specialized
team
• Es>ma>on
Project
Organiza9on
• Features
development
splitng
• Architecture
Commiuees
• Ver>cal
teams
Requirements
Management
• Project
Debriefing
• Specialized
teams
• Requirements
traceability
• War
room
(Dev.,
Testers,
Business)
• Requirements
documenta>on
• Tasks
priori>es
management
• Quality
Center
U>liza>on
Indicators
Development
• Project
status
• Unit
tes>ng
• Quality
• Technical
documenta>on
/
Wiki
• Workload
Lot
of
feedback
provided
• Costs

38. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT
ANALYSIS
&
RECOMMENDATIONS

39. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT
analysis

40. January
24-­‐25,
2013
Igsummit.weebly.com
SWOT
analysis

41. January
24-­‐25,
2013
Igsummit.weebly.com
Recommenda>ons

42. January
24-­‐25,
2013
Igsummit.weebly.com
Recommenda>ons

43. January
24-­‐25,
2013
Igsummit.weebly.com
Valida9on
and
selec9on
of
recommenda9ons
WORKSHOP
2

44. January
24-­‐25,
2013
Igsummit.weebly.com

45. January
24-­‐25,
2013
Igsummit.weebly.com
20/20
Vision
Mechanics
• Write
your
feedbacks
about
prac>ces
on
Post-­‐its
for
5mn
• One
feedback
per
Post-­‐it
• Consider
important
prac>ces
according
to
your
context
• Goal
:
• Collect
your
feedbacks
to
improve
your
agile
adop>on
roadmap
• Types
of
feedbacks
:
• Instant
feedbacks
• Easy
versus
difficult
to
implement
in
your
context
• Great
versus
poor
business
value
• Relevance
level
in
your
context
:
low,
medium,
high
• …

46. January
24-­‐25,
2013
Igsummit.weebly.com
20/20
Vision
Our
observa>ons
• We
avoid
self-­‐censorship
–
all
members
share
their
cards
• People
keep
a
global
view
by
arguing
on
priori>es
with
all
teams
• We
put
a
large
amount
of
informa9on
in
context
• These
informa>on
in
context
helped
to
define
a
common
path
to
be
agile
taking
into
account
organiza>ons,
skills,
maturity
in
terms
of
Agile
prac>ces,
…

47. January
24-­‐25,
2013
Igsummit.weebly.com
20/20
Vision

48. January
24-­‐25,
2013
Igsummit.weebly.com
A
common
path
to
be
Agile!?
Tables
of
laws
J

49. January
24-­‐25,
2013
Igsummit.weebly.com
Result
of
the
workshops

50. January
24-­‐25,
2013
Igsummit.weebly.com
Maps
of
the
Agile
World
hup://guide.agilealliance.org/subway.html

51. January
24-­‐25,
2013
Igsummit.weebly.com
Implementa9on
in
an
IT
department
WORKSHOP
3
:
FIND
A
PATH
TO
AGILITY
FOR
A
GIVEN
DEPARTMENT

52. January
24-­‐25,
2013
Igsummit.weebly.com
$100
Test
Game
Mechanics
• A
team
assigns
rela>ve
value
to
a
list
of
dev
prac>ces
selected
in
the
previous
workshop
by
spending
an
imaginary
$100
together.
• The
selec>on
must
be
done
as
a
team
and
choices
must
be
explained

53. January
24-­‐25,
2013
Igsummit.weebly.com
$100
Test
Game
Our
observa>ons
• By
using
the
concept
of
cash,
people
are
more
focused
and
more
engaged
than
with
an
arbitrary
point
or
ranking
system
• Ease
the
transi9on
by
involving
the
team
as
a
whole
and
by
deciding
the
priori>es
in
collabora>on

54. January
24-­‐25,
2013
Igsummit.weebly.com
$100
Test
Game

55. $100
January
24-­‐25,
2013
Igsummit.weebly.com
Topic
Pra9ques
$
Why?
Constitution
de
-
l'Equipe
Autonome
et
Pluridisciplinaire
10 Efficacité et rapidité
Gestion
des
-
spécifications
Use
case
estimé
-­‐
valeur
métier,
Priorité,Critères
d'acceptation,
8 Priorisation des Use cases
Taille
rentre
dans
1
sprint,
Valeurs
de
tests
fournies
Définition
du
contenu
d'un
incrément
-­‐
Story
Map
3
Représentant
métier
et
technique
ensemble
dès
le
démarrage
du
7 Validité de la solution
projet
Planning
d'une
itération
5
Planning
de
release
sur
la
base
de
la
vélocité
2
Réunion
quotidienne
7 Transparence et suivi des risques
Maintenance
d'un
tableau
des
tâches
destiné
aux
membre
de
2
l'équipe
Démonstration
5 Visibilité avancement
Rétrospective
5 Capitalisation - Amélioration
Backlog
grooming
-­‐
Définition
des
Efforts,
Risque
des
use
cases,
6
revue
des
priorités,
Gestion
du
changement
Recette
en
cours
et
fin
d'itération
-­‐
Vérif
&
Valid
4
Management
Visuel
-­‐
Mur
d'information
3
Définition
de
"Fini"
4
Le
code
-
Gestion
de
configuration
2
Tests
unitaires
2
Normes
et
standards
de
code
2
Refactoring
2
Utilisation
de
l'Intégration
continue
-­‐
Build
automatisé
8 Fluidité - Stabilité - Sécurité
Tests
fonctionnels
automatisés
2
Vérification
sur
la
plateforme
de
vérification
4
Indicateurs
-
Burn
Down
Chart
4
Vélocité
4

56. January
24-­‐25,
2013
Igsummit.weebly.com
Graphic
Gameplan
Mechanics
• From
the
result
of
the
$100
test
game,
take
most
important
prac>ces.
• Find
problems
to
implement
them
• Propose
steps
to
achieve
implementa>on

57. January
24-­‐25,
2013
Igsummit.weebly.com
Graphic
Gameplan
Our
observa>ons
• The
team
took
into
account
dependencies
to
adopt
the
prac>ces
• The
team
acted
in
collabora>on
easing
next
step
to
implement
prac>ces
• First
roadmap
defined
as
a
team
J

58. January
24-­‐25,
2013
Igsummit.weebly.com
Graphic
Gameplan

59. January
24-­‐25,
2013
Graphic
Gameplan
Igsummit.weebly.com
Pra9ques
Etape
3
$
retenues
Problème(s)
iden9fié(s)
?
Etape
1
Etape
2
10
Equipe
autonome
et
-­‐ Pb
organisa>onnel:
cloisonnement
par
-­‐
Implica>on
du
mé>er
-­‐
Forma>ons
sur
les
pluridisciplinaire
discipline
-­‐
Iden>fier
un
expert
par
disciplines
-­‐ Ou>llage
pour
être
autonome
(plateforme
discipline
dans
chaque
équipe
-­‐ Forma>on
méthodes
de
receues)
(mé>er,
archi,
dev,
test,
agile
-­‐ Isola>on
des
perturba>ons
extérieures
packaging)
-­‐
Forma>on
par
rôle
Agile
iden>fié
8
Use
case
es>més
Implica>on
mé>er
8
Intégra>on
con>nue
-­‐ Coûts
de
l’infrastructure
Déployer
Former
U>liser
-­‐ Compétences
-­‐ Disponibilité
des
plateformes
dans
les
CSB
7
Mé>er
et
IT
ensemble
au
Informa>on
sur
le
démarrage
de
l’avant
projet
Iden>fier
un
représentant
démarrage
du
projet
mé>er
et
IT
dès
le
démarrage
7
Réunions
quo>diennes
-­‐ Equipe
dédiée
+++
Organisa>on
systéma>que
-­‐ Espace
disponible
pour
tenir
les
réunions
quo>dienne
-­‐ Espace
d’affichage
-­‐ Moyen
de
communica>on
(infra
et
ou>l
projet)
6
Backlog
grooming
Implica>on
mé>er
et
de
toute
l’équipe
Mé>er
dédié
travaille
sur
Planifier
ces
tâches
de
l’affinage
du
backlog
revues
du
backlog
dans
les
L’équipe
es>me
au
fur
et
à
itéra>ons
mesure
5
Planning
des
itéra>ons
A
intégrer
dans
la
méthode
de
Faire
un
guide
conduite
de
projet:
formaliser
l’étape
5
Démonstra>on
Organisa>on
systéma>que
5
Rétrospec>ve
Organisa>on
systéma>que

60. January
24-­‐25,
2013
Igsummit.weebly.com
WORKSHOPS
PLAYED
BY
AN
IT
DEPARTMENT

61. January
24-­‐25,
2013
Igsummit.weebly.com
CHECK
THE
CURRENT
PRACTICES:
SWOT
AT
THE
LEVEL
OF
THE
IT
DEPARTMENT

62. January
24-­‐25,
2013
Igsummit.weebly.com
Current
Dev
Prac>ces
Organisa9on
de
Organisa9on
Ges9ons
des
Infrastructure
Dev
Tests
Ges9on
de
projet
Indicateurs
l’espace
Projet
specs
Bureaux
classiques
UML
–
Use
cases
Ges>on
des
Plan
assurance
Indicateurs
Env.
d’intégra>on
distants
Equipes
en
silo
-­‐
RSM
anomalies
ALM
Tests
Unitaires
qualité
avancement
Sépara>on
UML
–
Diag
de
Concep>on
Env.
Receue
MOA
/
MOE
/
classes
détaillée
Tests
Indicateurs
MOA
Sous-­‐traitants
Méthode
MCIP
RSM
Spec.
Papier
d’intégra>on
Planifica>on
qualités
Env.
receue
Lo>ssement
des
Traçabilité
des
Tests
de
Indicateurs
de
interne
développements
exigences
Doc
technique
performance
Chiffrage
charge
Modèle
du
datawarehouse
Env.
de
dans
PowerAMC
-­‐
Dossier
Réunions
de
Indicateurs
de
développement
RSM
d’exploita>on
valida>on
coûts
Dossier
Réunions
de
d’installa>on
projet
Comités
de
projet
Débriefe
de
projet
Suivi
d’avancement
Ges>on
et
suivi
des
versions

63. January
24-­‐25,
2013
Igsummit.weebly.com
WORKSHOP
1:
SWOT

64. January
24-­‐25,
2013
Igsummit.weebly.com
Workshop
1
Agile
level
adop>on

65. January
24-­‐25,
2013
Igsummit.weebly.com
Workshop
2
results
Agile
Prac>ces
to
adopt

66. $100
January
24-­‐25,
2013
Igsummit.weebly.com
Topic
Pra9ques
$
Why?
Constitution
de
-
l'Equipe
Autonome
et
Pluridisciplinaire
10 Efficacité et rapidité
Gestion
des
-
spécifications
Use
case
estimé
-­‐
valeur
métier,
Priorité,Critères
d'acceptation,
8 Priorisation des Use cases
Taille
rentre
dans
1
sprint,
Valeurs
de
tests
fournies
Définition
du
contenu
d'un
incrément
-­‐
Story
Map
3
Représentant
métier
et
technique
ensemble
dès
le
démarrage
du
7 Validité de la solution
projet
Planning
d'une
itération
5
Planning
de
release
sur
la
base
de
la
vélocité
2
Réunion
quotidienne
7 Transparence et suivi des risques
Maintenance
d'un
tableau
des
tâches
destiné
aux
membre
de
2
l'équipe
Démonstration
5 Visibilité avancement
Rétrospective
5 Capitalisation - Amélioration
Backlog
grooming
-­‐
Définition
des
Efforts,
Risque
des
use
cases,
6
revue
des
priorités,
Gestion
du
changement
Recette
en
cours
et
fin
d'itération
-­‐
Vérif
&
Valid
4
Management
Visuel
-­‐
Mur
d'information
3
Définition
de
"Fini"
4
Le
code
-
Gestion
de
configuration
2
Tests
unitaires
2
Normes
et
standards
de
code
2
Refactoring
2
Utilisation
de
l'Intégration
continue
-­‐
Build
automatisé
8 Fluidité - Stabilité - Sécurité
Tests
fonctionnels
automatisés
2
Vérification
sur
la
plateforme
de
vérification
4
Indicateurs
-
Burn
Down
Chart
4
Vélocité
4

67. January
24-­‐25,
2013
Graphic
Gameplan
Igsummit.weebly.com
Pra9ques
Etape
3
$
retenues
Problème(s)
iden9fié(s)
?
Etape
1
Etape
2
10
Equipe
autonome
et
-­‐ Pb
organisa>onnel:
cloisonnement
par
-­‐
Implica>on
du
mé>er
-­‐
Forma>ons
sur
les
pluridisciplinaire
discipline
-­‐
Iden>fier
un
expert
par
disciplines
-­‐ Ou>llage
pour
être
autonome
(plateforme
discipline
dans
chaque
équipe
-­‐ Forma>on
méthodes
de
receues)
(mé>er,
archi,
dev,
test,
agile
-­‐ Isola>on
des
perturba>ons
extérieures
packaging)
-­‐
Forma>on
par
rôle
Agile
iden>fié
8
Use
case
es>més
Implica>on
mé>er
8
Intégra>on
con>nue
-­‐ Coûts
de
l’infrastructure
Déployer
Former
U>liser
-­‐ Compétences
-­‐ Disponibilité
des
plateformes
dans
les
CSB
7
Mé>er
et
IT
ensemble
au
Informa>on
sur
le
démarrage
de
l’avant
projet
Iden>fier
un
représentant
démarrage
du
projet
mé>er
et
IT
dès
le
démarrage
7
Réunions
quo>diennes
-­‐ Equipe
dédiée
+++
Organisa>on
systéma>que
-­‐ Espace
disponible
pour
tenir
les
réunions
quo>dienne
-­‐ Espace
d’affichage
-­‐ Moyen
de
communica>on
(infra
et
ou>l
projet)
6
Backlog
grooming
Implica>on
mé>er
et
de
toute
l’équipe
Mé>er
dédié
travaille
sur
Planifier
ces
tâches
de
l’affinage
du
backlog
revues
du
backlog
dans
les
L’équipe
es>me
au
fur
et
à
itéra>ons
mesure
5
Planning
des
itéra>ons
A
intégrer
dans
la
méthode
de
Faire
un
guide
conduite
de
projet:
formaliser
l’étape
5
Démonstra>on
Organisa>on
systéma>que
5
Rétrospec>ve
Organisa>on
systéma>que

68. Closing
remarks
January
24-­‐25,
2013
Igsummit.weebly.com
Successful
and
Rich
Assessment
in
Collabora9on
Posi>ve
Percep>on
of
Change
through
Engagement
Efficient
approach
for
organiza>ons
to
find
their
path
to
be
Agile
All
people
highly
engaged
during
a
short
period
with
great
results
Time
and
expenses
earning
Value
&
ROI
maximiza9on

69. January
24-­‐25,
2013
Igsummit.weebly.com

70. January
24-­‐25,
2013
Igsummit.weebly.com

71. January
24-­‐25,
2013
Igsummit.weebly.com
Image
credit:
flippo
/
123RF
Banque
d'images

72. January
24-­‐25,
2013
Igsummit.weebly.com
Images
Credits
• Slides
13,
14,
18:
Play>me,
the
movie
J
• Slide
17
:
Components
to
deliver:
an
Agile
PMO
– hup://foxhedgeltd.com/blog/page/2/
• Slide
19
:
Europe
– hup://ansionnachfionn.com/tag/an-­‐bheilg-­‐belgium/
• Slide
21
:
About
bootstrapping,
entrepreneurship
&
personal
development
– hup://blog.eerlings.com/index.php/2012/08/
• Others
slides
:
mostly
pictures
from
– hup://123rf.com
– And
from
workshops
given
by
Palo
IT