On October 23rd, 2014, we updated our
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An open-source/closed-loop socialnetwork that gives brands a new way todeliver a more engaging salesexperience.
Think of a Collaboration Spaceas a social extranet. Users canimport their proﬁle data fromLinkedIn or facebook,depending on the purpose ofthe space. And, they get thesame type of sharingfunctionality they would get inthose networks, only in abranded, closed-loopenvironment. That means youcan establish ad hoc networksaround any extended salesprocess and create an ongoingdialogue among a sales team,customers, and inﬂuencers.
Users of a Collaboration Spacereceive a feed of notiﬁcationsthat links to all recent activity.If a user posts a new ﬁle,comments on an existing one,or establishes a newconnection, a notiﬁcation linksdirectly to that content. Thistab becomes a chronologicallisting of all activity that can beused to track behavior in thesales process, identify upsellopportunities and establishbest practices.
The digital asset manager ispowered by a completelyﬂexible, open-source contentmanagement system. No matterwhat type of documentssupport your sales process,users can upload ﬁles, link toexisting ﬁles on the network, orpost links to content on theweb. All entries are timestamped and tagged withmetadata.
Users can also subscribe tocontent that is particularlyrelevant to the process. Chooseall content uploaded by aspeciﬁc user, all commentsabout a speciﬁc ﬁle, or any RSSfeed from around the web thatenhances the sales process.Subscriptions give a sales teama new tool to push content tocustomers that they may ﬁnduseful. Subscriptions can beshared with everyone on theclosed-loop network or onlyselect users.
The Collaboration Space alsooffers a private messagingchannel to facilitate sidebarconversations among speciﬁcusers. A sales person maymake a comment on a ﬁle thatis accessible by every memberof the network. Or, they maychoose to communicatesensitive or private informationvia a private message. Thesemessages can be synced to anexisting e-mail account tomake this functionalityavailable from the desktop.
All Collaboration Spaces areinvitation-only environments.Invitations to connect can besent out via e-mail or existingsocial networks. Because userscan import their proﬁle data,accepting an invitation andjoining a Collaboration Space isa quick, easy process. Whetherprospecting new customers orservicing existing ones, aCollaboration Space creates animmediate and ongoingdialogue to support yourproprietary sales process.
Once you’ve established aCollaboration Space, you caneasily access other users’ spaceto get a snapshot of theirinvolvement in the process.Administrative users are ableto rollup all activity to gaincritical insights into the salesprocess, identify topperformers and determinecourse corrections. Again, eachCollaboration Space can becompletely customized andbranded to support your salesprocess and workﬂow.
A customized Collaboration Space puts the customer in more control of the processIn this particular situation we integrated a complete inventory into XML-fed ﬂash carousels that display options in realtime.
Customers can save selections to their Collaboration Space with a single clickThe underlying open source content management system knows where each product and photo belongs in the gallery.
The data structure behind a Collaboration Space can accommodate any sales ﬂowIn the case of the home remodeling ﬂow, it helped customers gather inspiration, make decisions and document the process.
The Collaboration Space delivers a closed-loop social network among inﬂuencersCustomers can invite friends and designers into their Collaboration Space to comment on selections and offer advice.
The Collaboration Space provides a complete account of the sales processNotiﬁcations to customers keep the process organized and give the brand critical insights into customer behavior
CUSTOMIZED BRANDING CUSTOMIZEDNot just a logo at the top PROCESSof the page. Completecustom branding from the Built to support thetop down. Every customer experience CUSTOMIZED REPORTINGtouchpoint in the sales you want to deliver,process can support your allowing you to Set up the system to trackbrand experience. engage the customer the metrics that mean the earlier, control the most to your brand. Gain process and generate critical insights into the new leads after the customer behavior that helps sale. you reﬁne your sales process.