UX Therapy - Don't Jump

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We find comfort in hanging out with like-minded people. It feels good to hear similar war stories or even better when other's stories are more horrific than our own.

In this session, I will share my challenges working as a UX team of one in a large organization. You’ll gain knowledge on how to educate and collaborate with your teams, tools to keep documentation to a minimum, and ways to share with executives how a UX team of one can make an impact.

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UX Therapy - Don't Jump

  1. UX Therapy DON’T JUMP!!@vcagwin  
  2. This is lemonade! This is lemonade!
  3. This is a biscuit!This is a biscuit!
  4. These are pants! These are pants!
  5. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs manyI do s to teams s ! acce s! aren’t coding, user their time is being wasted.!
  6. #1EDUCATE !YOUR TEAM!
  7. Define Your Language User experience! Visual design!Interaction design! Mock-ups! Progressive disclosure! Information Architecture! Mental models! Fitt’s Law! wireframes! Cognitive load! User interface! Affordance!
  8. Lunch & Learnh+p://www.flickr.com/photos/mary-­‐heather/3617487099/sizes/l/in/photostream/  
  9. Field Interviewsh+p://www.flickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/  
  10. Invite Them to the Conversation
  11. #2COLLABORATE ! WITH YOUR TEAM!
  12. DemysGfying  Design,  InteracGon  12   Jeff  Gothelf  ,, Designers [should] demystify the design process by showing our dirty laundry, bring them into our process, show them what we do, make these highly collaborative teams, agile teams far more successful by giving everybody a sense of what we do.! ,,
  13. Design Studio
  14. Design Studio•  Upfront! –  Cross-functional teams! –  Happens in Iteration 0!•  Sprint! –  Core team (may include stakeholders)! –  Happens every iteration!Sprint  0   Sprint  1   Sprint  2  Story  Mapping  (2  days)   Mini  Design  Studio   Mini  Design  Studio  Design  Studio  (2  days)   User  Acceptance  TesGng  
  15. Tools
  16. Share Research This is Bob. ! He likes Excel spreadsheets.! He has over 12 years experience.! He hates re-keying his work into! multiple systems.!
  17. Start sketching ?? Critique! sketch! Pitch Idea! ?Read the feature! Each team presents! Be respectful!Mention any research! their sketches! Don’t criticize !Give 5-10 minutes! Remain quiet! drawings !
  18. Documentation ?
  19. Design Before Estimationh+p://www.flickr.com/photos/catechism/2419049185/sizes/o/in/photostream/  
  20. stakeholders engaged•  Provide feedback early!•  Paper prototype!•  Collaborative!
  21. #3 GET OFFYOUR BUTTTALK TO PEOPLE   !
  22. SHOW YOUR SKETCHES•  Rough sketches!•  Explain your thoughts!•  Share with other team ! members!
  23. 5 min usability test•  In-person!•  Remote – Adobe Connect, ! Skype, Google+!•  Bring a Dev, QA or BA ! (only one)!
  24. Have a coffee•  Gets you out of the office!•  Allows team members to speak more freely!•  Caffeine!!!  ©All  r ights  re s erved  b y  filo sofiflic kan  
  25. #4SHARE YOUR WORK   WITH YOUR TEAM! IVE S! EC UT EX
  26. Send Survey to Stakeholders•  How the process was working for them!•  What did they like/not like!•  Did the team communicate enough!
  27. Talk to Tech Support•  Interview them!•  Find out what makes their job difficult!•  Ask for reports!!
  28. Present•  Department meetings!•  Stakeholder meetings!•  Mini conference!
  29. #5STAY OPTIMISTIC   !
  30. Create a PATTERN LIBRARY
  31. Feed the Inmates olate!!! Yum! Choc
  32. Find your Soul Mike Kruzeniski!
  33. Like-Minded People
  34. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs manyI do s to teams s ! acce s! aren’t coding, user their time is being wasted.!
  35. References •  Mike  Kruzeniski,  Poetry  and  Polemics,   h+p://vimeo.com/9798115   •  Jeff  Gothelf,  DemysGfying  Design,   h+p://vimeo.com/38133507   •  Will  Evans,  IntroducGon  to  Design  Studio,   h+p://uxmag.com/arGcles/introducGon-­‐to-­‐design-­‐ studio-­‐methodology   •  Todd  Zaki  Warfel,  The  Design  Studio,   h+p://vimeo.com/37861987    @vcagwin      

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