A brief overview of Call center and hosted dialer software for a nebie. Learn how it can improve your business overall

1. Brief Overview of Call
Center and Call
Center SoftwareBy
VoIPInvi
te

2. What is Call Center?
•A call center is a place
where a large amount of
requests are transmitted or
received using telephone.
•Services include:
– Calls
– Letters, mails and messages
– Faxes, and
– Social media

3. Types of Call Centers
•There are two types of call
centers:
– Inbound
– Outbound
•Inbound call centers are
were the call center agents
receive inquiries pertaining
to customer support.

4. What is Call Center
Software?•A call center software allows
company to run a call center
by managing the calls made
or received.
•There are multiple types of
call center software
– Automatic Call Distributor (ACD)
– Computer Telephony Integration (CTI)
– Interactive Voice Response (IVR)

5. Features of Dialer
Software?•A call center or a dialer
software can make multiple
outbound calls
simultaneously
•It increases the number of
live connections per agent.
•The software pulls the
numbers from database

6. What is Hosted Dialer?
•Hosted dialer is a predictive
dialer that uses computer to
call computers acting as
agent.
•Hosted dialers use
assistance of SaaS (software
as a service) to deliver
dialing.

7. What is Hosted Call
Center?•Virtual or hosted call centers
allow operators to operate
without owning equipments
or hosting a location.
•Operator pays monthly fee
to vendor who “hosts” the
virtual call center at his
premise.

8. The Benefits of Hosted
Call Center?•With Virtual or hosted call
center, the company does
not have to spend on
hundreds of workstations
and a centralized location.
•It is flexible and easy to
maintain.
•Companies get benefit of

9. The Benefits of Hosted
Call Center?•No worries for the manager
•Virtual call centers also
allow agents to work from
homes with sole
requirements being internet
connection and workstation.

10. Thank You For
Watching
For further queries regarding
call center software, visit:
http://www.voipinvite.com/dialer-softwar
Presented By
VoIPInvite