References used at the HCII 2013 Gathering User Requirements for Software tutorial delivered by Anna Wichansky and Ultan O'Broin. Use this document to explore the area further.

1. Page 1 of 2
Gathering User Requirements for Software
Referencesused in HCII 2013 Tutorial
18-Sep-2013
Contact for this document: Ultan O’Broin (ultan.obroin@oracle.com)
• Apple Inc. (2013) Apple iOS Human Interface Guidelines. (Available online.
Accessed 6-May-2013).
• Bevan, N. (2009) Extending Quality in Use to Provide a Framework for Usability
Measurement, Proceedings of HCI, 15.
• Brooke, J. SUS- A quick and dirty usability scale. (Available online. Accessed 6-
May-2013)
• Butler, K., Wichansky, A., Laskowski, S., Morse, E.. and Scholtz,J. (2003): The
Common Industry Format: A Way for Vendors and Customers to Talk About
Software Usability. In: Computer-Human Interaction Conference September 8-
12, 2003, Bath, England.
• Crabtree, A., Rouncefield, M., Tolmie, P. (2012) Doing Design Ethnography.
Springer London.
• Fabricant, R. and Petroff, J. (2013) Can UX Save Enterprise IT?Harvard Business
Review Blog Network. (Available online. Accessed 6-May-2013).
• Fried, J., Heinemeier, D. and Linderman, M. (2009) Context over Consistencyin
Getting Real: The Faster, Easier Way to Build a Successful Web Application. 37
Signals. New York.
• International Standards Organization (2006) ISO/IEC 25062:2006(E). Software
Engineering – Software Product Quality Requirements and Evaluation
(SQuaRE)– Common Industry Format (CIF) for Usability Test Reports. (Available
online. Accessed 6-may-2013).
• Krug, J. (2005) Don’t Make me Think. A Commonsense Approach to Web
Usability. New Riders. New York.
• Krug, J. (2009) Rocket Surgery Made Easy: The Do-It Yourself Guide to Finding
and Fixing Usability Problems. New Riders. New York.
• Google, Inc. (2013) Google Glass User Interface Guidelines (Available online.
Accessed 6-May-2013).
• Nielsen, J. and Molich, R. (1990) Heuristic Evaluation of User Interfaces. CHI '90
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.
249-256. ACM. New York.

2. Page 2 of 2
• Moth, D. (2012) UK Shoppers Abandoned Over £1bn of Online Transactions in
2011. E-Consultancy. (Available online. Accessed 6-may-2013).
• Muncaster, P. (2009) E-Commerce Sites Failing on Simple Usability. V3.
(Available online. Accessed 6-May-2013).
• National Institute of Standards and Technology (2007) NIST IR 7432. Common
Industry Specification for Usability – Requirements. US Department of
Commerce. (Available online. Accessed 6-May-2013).
• Ohgi, J. and Sauro, J. (2011) A Case Study Using SUMI AND SUS in an International
Sale. Springer London.
• Oracle America, Inc. (2013) Oracle Fusion Applications User Experience Patterns
and Guidelines (Available online. Accessed 6-May-2013).
• Oracle America, Inc. Oracle Applications User Experience (2012)Enhancing End-
User Productivity in Oracle Fusion Financial Applications(Available online.
Accessed 6-May-2013).
• O’Broin, U. (2011) Heuristic Evaluation of User Interfaces: Exploration and
Evaluation (Trinity College Dublin) (Available online. Accessed 6-May-2013).
• O’Broin, U. (2012) Tell Me About That: Gathering User Requirements and Context
of Use for Global Enterprise Applications. (Available online. Accessed 6-May-
2013). Also published in Multilingual Magazine, March 2013.
• Spool, J. (2005) Putting Context into Context. UIE. (Available online. Accessed 6-
May-2013).
• Tate, T. (2011) The Rise of Cross-Channel UX Design. UX Matters. (Available
online. Accessed 6-May-2013).
• Theofanis, M. and Stanton, B.(2011) Usability Standards Across the Development
Lifecycle. Proceedings of HCI, 16, 130-137.
• Troeth, S. (2013) Designing for the Multi-faceted User. In Smashing Magazine.
(Available online. Accessed 6-May-2013).
• Vaughan, M. (2013) The Cloud User Experience: Changing Everything for Users.
Oracle VOX blog (Available online. Accessed 6-May-2013).
• Wichansky, A. (2007) Working with standards organizations. InInteractions, 14
(3). 38-39.
• Wichansky, A. and O’Broin, U. (2013) How to Create User Requirements for
Software. Tutorial delivered at Human Computer Interaction International 2013.
(Accessed 18-Sep-2013).
• Wroblewski, L. (2011) Mobile Context Revisited. LukeW blog. (Available online.
Accessed 6-May-2013).