1. HOW THE FIFA
WORLDCUP CAN
PROMOTE
YOUR INTRANET
Training and activating people for using the
intranet

2. HOW DOES THE
INTRANET WORK?

3. WHY DOES THE INTRANET
WORK FOR YOU?

4. Intranets are succesfull
I f ll
• When they make daily tasks easier
• When the employee understands and supports the
features
f t

5. TASKS INSTEAD OF
TOOLS

6. HOW DO WE MAKE PEOPLE
UNDERSTAND THE VALUE OF
THEIR INTRANET?
and make intranet a bit fun as well?

7. CASE 1:
RIJKSWATERSTAAT
INTRANET

8. Case: Rijk
C Rijkswaterstaat
• New corporate intranet
• Replaces 14 local intranets
• Over 9000 users

9. Training
T i i content editors
di
• A training pack
• Powerpoint
• Quick reference card
• Online help section
• Manual
• Guidelines
• Videos

10. Help
H l section
i

11. Help Section
H l S i

12. Result
R l
• Over 300 people using the CMS
• Lots of feedback about the system (free bugtesting)

13. Key f
K features
• Share info organisation-wide
• Arrange your own homepage
• React

14. ACTIVATION CAMPAIGN

17. Activation
A i i campaign
i

18. Activation
A i i campaign
i

19. Check the results
-
2 0

20. Lessons l
L learned
d
• The good
• “Frank video” was well appreciated
• Keep activating after launch
• Make an easy training pack available
• The “could have been better”
• Help-section
Help section
• Governing the “local editors”

21. CASE 2:
RIJKSPORTAAL – TRAINING
EDITORS

22. Case 2 Rijk
C 2: Rijksportaal
l
• 13 ministries of the Dutch government
• 14 different intranets
• 1 portal called Rijksportaal
• Over 100,000 users

24. Biggest challenges
Bi h ll
• sharing with colleagues
• new information architecture
• authorisation and target groups

25. Split Training
S li T i i
Day 1: Vision Day 2: CMS

26. Vision i i
Vi i training
• Information architecture
• Editorial guidelines
• Editorial organisation

27. Vision i i
Vi i training
Ask learning Vision and Showcase a
targets concept prototype
Evaluate Simulate
learning The game practical
targets situations

28. Lessons l
L learned
d
• The good
• Ask user learning targets
• Simulate daily situations
• Split vision & CMS training
• The “could have been better”
• Communication
• Bad pilot caused 

29. Connect f questions
C for i
• www.twitter.com/timvanwaard
• tim.vanwaard@presenter.nl
• Or by voice, right now…