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Globalisation has meant the development of services across the world.
objectives ,[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Key term ,[object Object],[object Object]
Why are call centres are increasingly based in places like Mumbai?   ,[object Object],[object Object],[object Object],[object Object]
ICT and call centre growth in India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
What is the ‘geography’ behind these cartoons?
Your task: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plenary What are the factors  behind the development of call centres in countries such as India

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Lesson 2 How Has Globaisation Changed Services Call Centres